I’m so impressed with the way that all of my problems were dealt with! I emailed them a few times but when Curtis got involved, answers were given, a solution was came to and everything was sorted out... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience that they understood my problem and were so honest to agree instead of blaming me or else.... As if real people were running the business and not robots or people just eager for earn... See more
My email was involved in a scam that led to an unauthorized subscription. To complete the process and to send me a credit they demand me to write a review, done!
I was very grateful to The Pets Goods who sorted out a problem that I had very quickly and efficiently. Nothing was too much trouble. The live chat was so easy and I got an answer immediately rather t... See more
4.1
Great
677 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unsubscribe from memberships
I didn't even want to join your team, I wanted to buy a product, and you say that I have joined and take my membership fee off.
12 October 2025
Unprompted review
Assistance is helpful!
1 October 2025
Unprompted review
My mum wanted to buy soil from bauhaus…
My mum wanted to buy soil from bauhaus and got directed to this website, where She got a golden membership which She did not want. The company contacted us for a refund, which we will see if it goes through.
1 October 2025
Unprompted review
SCAM
SCAM - STAY AWAY. I was redirected to thepetsgood.com from a sponsored Facebook post saying that you need to register with them and pay 2euro in order to get a free backpack. Of course then you are not getting the backpack and they subscribe you to their service for more money.
30 September 2025
Unprompted review
Very good customer & Service team that…
Very good customer & Service team that is very helpfull!
25 September 2025
Unprompted review
Very supportive team
25 September 2025
Unprompted review
Warning
Warning
Total scam. Got email about 1€ gift from Rituals. Noticed 55€ was drawn for membership points. Not possible close rhe account. ”technical issue” lmfo. Have informed bank and changed creditcard number. Hopefully they will be shutdown soon
22 September 2025
Unprompted review
Really good website
22 September 2025
Unprompted review
Respond quickly to questions with…
Respond quickly to questions with respect.
15 September 2025
Unprompted review
Didn't subscribe and they don't want to refund my money
I was purchasing an electronic device on a website and suddenly I ended up suscribed to thepetgoods without my concent and I their suppor team said they don't know how it happen but they "can't" process a refund because it was a legit charge under their T&Cs, but how it could be legit if I did not requested the subscription ? for what I'm seeing in this page, is something that has been happening for some time now.
13 September 2025
Unprompted review
i am very very thanks for your prompt response and accept refund my money,thanks
is a good experience, and thanks for understand me,
for accepting for refund my amount,
appreciate your prompt response..
12 September 2025
Unprompted review
Assistance was good
27 August 2025
Unprompted review
unvolunteered subcription
Honestly, it is my first time that I heard of the pets goods, and my subscription was not my aim. But my appreciation was the prompt responding of my disagreement.
24 July 2025
Unprompted review
My account is being cut off
My account is being cut off, so your performance is not good.Why is money being automatically deducted from my account? I want to end this membership. Please cancel my membership.
22 July 2025
Unprompted review
Declan was great
Declan was expeditious, fast, he helped me a lot. He is very professional.
1 July 2025
Unprompted review
FAKE WEBSITE !!
FAKE WEBSITE !!! DONT BUY ANYTHING THERE ITS A SCAM !!!! CONNECTED TO mskeyify.com
After a lot of correspondence forth and back i got a refund of € 5,95.
So no damage for me, but be carefull with mskeyify.com. Its fishy !
If you break the name up it reads mskey i f y.
Kind of funny.
17 February 2025
Unprompted review
Solved problem 👍👍
11 April 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.