Thepetsgoods Reviews 677

Id made a mistake, hopefully Emerald have solved my problem and refunded me the money taken from my account, thank you

Really easy to deal with

Bad Company
Takes your money!
They took over 100€ from my account
🚨🚨🚨🚨
Update 9th December I got my money back for the membership (I did not know was a monthly payment thing)
Read the full thing that comes with the email
I did not think I was buying a membership but a Lego box for Christmas and all off a sudden I had a membership to something I did not want.
But as said ALL IS GOOD I got my money back.

super service client

I'd made a mistake and requested a refund of the amount taken from my bank, I received an email and they said they would refund my money once I gave a review,.

Fast service
Nice people to talk to
And Nice geting my money back
No hard feelings

Very fast to respond, polite, courteous,
Lovely company

Thank you for emailing me to get a refund.

I was very grateful to The Pets Goods who sorted out a problem that I had very quickly and efficiently. Nothing was too much trouble. The live chat was so easy and I got an answer immediately rather than having to wait for an email to reach them and for them to then have to email me back. Thank you to Emerald and your team.

In a very short time, they refounded some credits I would not spend.

Very satisfied.

Thanks

Honestly, it is my first time that I heard of the pets goods, and my subscription was not my aim. But my appreciation was the prompt responding of my disagreement.

To tell the truth, I have little experience, I stumbled upon the company by chance. I think they are masters of their craft

We agreed in solving a problem - a good solution, Thank you

I put my info down for a contest that had nothing to do with this side, but somehow I got signed up for this site. Asked for it to stop payments, since I didn’t sign up for it and asked for my money back. Got told that they would refound my money and stop future payments

I thank Imani from the Escalation Team for his help.
I was ripped of and Imani promised me to return the amount that was ripped of. I appreciate that very must.

Ok d’accord

I don’t really understood what happened and what I paid for but the customer service was really responsive and really helpful

Absolute trust in them, very good customer service !