Have been using Pet lab on all my 6 labs for over 25 years, it helped them live a longer healthier life to 15 years. We now have a 5 yr old silver lab and continuing with him to keep him strong & hea... See more
Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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I'm being asked and reminded to please rate the dog dental powder I got about a month ago, but there hasn't been time to find out if is effective or not. I can say ordering and delivery were fine, and... See more
Company replied
Sneaky website, automatically signs you up for recurring subscriptions of multiple products I didn't order. They make it difficult to cancel to. Not sure how I enrolled for subscriptions without ever... See more
Company replied
My dog has been taking the allergy and prebiotic chew for about 9 months now. Before finding these, she was having constant digestive issues that I couldn’t get to the bottom of. After a few months of... See more
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Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
4.0
Great
703 reviews
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FANTASTIC COMPANY
Super fast response to a problem that wasn't even caused by them!!!!. I've been a customer for many years and service like this is why I've been dealing with Pet Lab for YEARS!! This company is - from top to bottom -AWESOME!!!!
1 July 2026
Unprompted review
Reply from PetLabCo. - US
Hi Karen,
Thank you so much for your kind words! We are thrilled our team was able to assist you and resolve your issue quickly. We appreciate you being a loyal member of our community for so long!
Warm regards,
PetLabCo.®
I’ve been using the teeth cleaning g…
I’ve been using the teeth cleaning g product for several months and I’m not seeing any difference in my dogs dental health.
1 July 2026
Reply from PetLabCo. - US
Hi there,
We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits.
However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
My dog died because of this product I…
My dog died because of this product I don't need it anymore.
1 July 2026
Reply from PetLabCo. - US
Hi there,
Our entire team is incredibly saddened to read about Sophie's passing. We would really like to understand what happened - one of our specialists will be reaching out to you. We would very much appreciate the opportunity to gather additional information and conduct a thorough review. PetLab Co. is proud to be a member of the National Animal Supplement Council (NASC) Quality Seal Program, and we take the safety and quality of our products very seriously.
As devoted pet parents ourselves, we understand how heartbreaking the loss of a beloved companion can be, and our thoughts are with you and your family during this difficult time.
Kind regards,
PetLabCo.®
It gives my dogs
It gives my dogs. Very Very bad gas, they can clear the whole room. It’s everyday
19 June 2026
Reply from PetLabCo. - US
Hi Renie,
We are sorry to hear you and your dogs have had this experience. We'd love the opportunity to look into this further. Someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
Great customer service rep
The young lady in customer service was very helpful in changing my subscription amount when the web site wouldn’t allow me to do it. More reps should br like her!e
25 June 2026
Reply from PetLabCo. - US
Hi Kathy,
We are thrilled to hear our team was able to assist you with your subscription needs. Thank you so much for sharing your experience with us. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Mary,
Thank you so much for your feedback. We appreciate you being a part of our community!
Regards,
PetLabCo.®
My dog likes the supplement
My dog likes the supplement, but it is doing nothing for her breath.
29 June 2026
Reply from PetLabCo. - US
Hi there,
Thank you so much for sharing your experience. We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits.
However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi there,
We are sorry to hear about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Sneaky website
Sneaky website, automatically signs you up for recurring subscriptions of multiple products I didn't order. They make it difficult to cancel to. Not sure how I enrolled for subscriptions without ever even creating an account. cant stand companies that do this. Not sure I the product is even good, Im so annoyed with this company I would never bother to try it again.
30 June 2026
Unprompted review
Reply from PetLabCo. - US
Hi Monica,
We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout.
We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Pet lab probiotics do not waste your…
Pet lab probiotics do not waste your money. I have been using this product for over three months. Definitely overpriced with no results. Talk to your veterinarian about a real probiotic that will work.
30 June 2026
Unprompted review
Reply from PetLabCo. - US
Hi Shawn,
We're really sorry to hear you did not see the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options - please share your order number so we can help!
Thank you so much for giving our Probiotic Chews a try and for your feedback! We value your input and use it to continuously improve our work and products to better serve you in the future.
Warm regards,
PetLabCo.®
Clean teeth and breathe is achievable!!!
29 June 2026
Reply from PetLabCo. - US
Hi Roselle,
We're so happy to hear you're achieving such great results! Thank you for sharing your positive experience with us.
Warm regards,
PetLabCo.®
You are planning to send me more…
You are planning to send me more products that I have asked multiple times to cancel., I am getting very frustrated and angry about it
29 June 2026
Reply from PetLabCo. - US
Hi Kay,
We are sorry to hear about your experience. Our team can be reached via:
Email: help@thepetlabco.com
Phone: 1-866-473-8522
You also have full control over your subscription from your account portal found here: https://account.thepetlabco.com/login
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
I do get my order quickly for my auto…
I do get my order quickly for my auto delivery.
The product is keeping my dog's breath fresh and no added build up of plaque but the teeth are not white as depicted on pictures. As long as it works to stop added plaque , I'm happy.
25 June 2026
Reply from PetLabCo. - US
Hi Mary,
We appreciate you sharing your experience with us! It's wonderful to hear that your auto-delivery is prompt and that the product is effectively maintaining your dog's fresh breath and making a difference. With consistency, many customers notice improvements months after months.
Warm regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Timothy,
Thank you for your 5-star review! We truly appreciate it.
Warm regards,
PetLabCo.®
The joint pills gave my dog more years…
The joint pills gave my dog more years without pain. He started taking them and was able to jump up and set with me. I have also started giving my other senior dog these pills because he was favoring his back legs.
29 June 2026
Reply from PetLabCo. - US
Hi there,
We are so happy to hear that our Joint Care Chews have made your dog live more comfortably and enjoy time with you again. It's wonderful that you're seeing positive results with your other senior dog as well. Thank you for sharing your experience!
Kind regards,
PetLabCo.®
9 years and no dental cleaning needed
Our vet just can't believe that my 9 year old golden has never had to get a dental cleaning, her teeth have been pearly white thanks to this product!
29 June 2026
Reply from PetLabCo. - US
Hi there,
We're thrilled to hear about the amazing results you've seen with your golden's teeth! It's wonderful that our product has helped keep them pearly white and impressed your vet.
Best regards,
PetLabCo.®
Our little dog has been much happier…
Our little dog has been much happier after using the probiotic formula. Before, she was scratching and gnawing at her skin and paws constantly. We were having to take her to the vet about once a month for allergy shots and using a spray that she hated. She doesn’t do that anymore and her fur has grown back in and gotten thicker. She loves the taste and thinks it’s a treat. She is also much calmer and relaxed. I have been telling everyone I know with dogs about this product and how great it works.
29 June 2026
Reply from PetLabCo. - US
Hi there,
We are so happy to hear that our Probiotic has made such a positive difference for your beloved dog! It's wonderful to know that her scratching and gnawing have subsided, and that her fur is growing back thicker. We are also delighted that she enjoys the taste and is much calmer. Thank you for sharing your fantastic experience and for recommending us to others!
Kind regards,
PetLabCo.®
Great products!!!
Great products!!!
We fully on board for the tooth powder, it works great!
29 June 2026
Reply from PetLabCo. - US
Hi Gabe,
We're so happy to hear you're fully on board with our tooth powder and that it's working great for your pet! Thank you for sharing your positive experience.
Kind regards,
PetLabCo.®
Our dog seems to like the tablets
Our dog seems to like the tablets! Everytime my order gets attempted to be delivered it is delayed or lost. Whatever carrier Pet Lab is using for delivery is a VERY unreliable company. Pet Lab always assures that I get my order but its late and I have to spend time contacting them too many times.
29 June 2026
Reply from PetLabCo. - US
Hi Brent,
Thank you so much for sharing your experience! While we are thrilled to hear your dog is liking the chews, we are sorry to hear about the trouble you have had regarding the deliveries. We appreciate your feedback!
Regards,
PetLabCo.®
We have been using PetLab ProBrite for…
We have been using PetLab ProBrite for over a year and are just amazed at how much better our senior dogs teeth look. He refuses a brush, so this has literally been a life saver.
29 June 2026
Reply from PetLabCo. - US
Hi Phillip,
We are so pleased to hear about the amazing improvement in your senior dog's teeth after using ProBright for over a year. It's wonderful that our product has been such a great help, especially since brushing is a challenge. We always encourage to keep brushing as part of their routine, but we understand the challenges. Thank you for sharing your positive experience!
Kind regards,
PetLabCo.®
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