We have been using the Pro Bright dental powder for over a year and our last vet visit confirmed that our 9 yo mini goldendoodle’s teeth did not need a cleaning.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
my dogs like your product and will take as is without any other additional treat. My only problem is that I just can't get the delivery schedule right. Either I am getting my next month supply befor... See more
Company replied
The orders are timely. We’ve been using the probiotics for dogs. Our dog doesn’t like them on their own. She’s a very picky eater. But they are easy enough to crumble into her food. She doesn’t always... See more
Company replied
I'm being asked and reminded to please rate the dog dental powder I got about a month ago, but there hasn't been time to find out if is effective or not. I can say ordering and delivery were fine, and... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.9
Great
14K reviews
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Save your money, don't buy!!
It didn't work at all on my shih tzu. He is still itching a lot and he went to the hospital a few days ago due to vomitting and dizziness, not sure if it was from the probiotic but it was the only thing different we changed for him.
15 June 2026
Unprompted review
This stuff works so well
This stuff works so well. It has helped clean tartar off of my 7 year old pitbul’s teeth.
4 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The product is great
The product is great, I have two chow chows and it’s been very beneficial to them, however, the price point is a little high.
11 July 2026
Reply from PetLabCo.
Hi Rob, we're glad to hear your chow chows are seeing the benefits. We appreciate your feedback and we've sent you an email to further discuss this. We hope to hear back from you, we can also be reached by chat and phones. We're here and happy to help!
Best regards,
PetLabCo.®
My dog won’t eat anything I put this…
My dog won’t eat anything I put this on. I have to mix with wet food and even then won’t eat it most times.
11 July 2026
Unprompted review
Great experience with customer service
Great experience with customer service. Very responsive. Order was not delivered properly- we live in a city and instructions to deliver on ground door not followed and left on main door seen from street and stolen. Even though not their fault they were willing to replace the products at their loss.
10 July 2026
Unprompted review
Reply from PetLabCo.
Hi Teresa, we're so happy to hear about your positive experience with our customer service team! We truly appreciate you taking the time to share your feedback. We're always here to help!
Best regards,
PetLabCo.®
Reply from PetLabCo.
Hi Karen, thank you for this wonderful feedback! We're so glad to hear about your positive experience with our customer service. We're happy to help so please feel free to reach out to us if anything comes up!
Best regards,
PetLabCo.®
Reply from PetLabCo.
Hi Lucy, thank you for taking the time to leave this feedback. We're sorry to hear you haven't seen the desired results. We'd be more than happy to help you explore more options, we've sent you an email. We can also be reached by phones or chat. We hope to hear from you soon.
Best regards,
PetLabCo.®
It ships to my door automatically
It ships to my door automatically. No need to worry about ordering monthly.
3 July 2026
Reply from PetLabCo.
Hi Tammy, we're so glad to hear that our auto-ship has made things easier for you! Thank you for taking the time to share this positive feedback. We're always here and happy to help so please feel free to reach out with any questions or concerns.
Best regards,
PetLabCo.®
Great response and timely deliveries!
25 June 2026
Reply from PetLabCo.
Hi there, we are so happy to hear that you have had such a great experience. Thank you for your wonderful feedback! Please don't hesitate to reach out to us with any questions or concerns!
Best regards,
PetLabCo.®
I could tell a difference in my dog's…
I could tell a difference in my dog's teeth in one month.
10 July 2026
Reply from PetLabCo.
Hi Glenn, we're so glad to hear you've seen results in a month! Thank you for sharing this great feedback! We'd like to mention, it may take up to 90 days to see the full benefits so we'd love to hear more updates as time progresses. We look forward to hearing from you, we're always here and happy to help.
Best regards,
PetLabCo.®
Reply from PetLabCo.
Hi Pam, we're so happy to hear that your tiny dogs enjoy our product! Thank you for sharing this wonderful feedback. We'd love to hear more updates so please feel free to reach out with more updates, questions or concerns. We're always here and happy to help!
Best regards,
PetLabCo.®
Shipping was great
Shipping was great! The Probiotc that I got for my Yorkie has really helped his skin. No more digging and scratching! He loves them! He reminds me to get it for him too!
10 July 2026
Reply from PetLabCo.
Hi Dean, we're so happy to hear about your Yorkie's positive progress and that he's enjoying the chews! We appreciate you taking the time to share this great feedback. We'd love to hear more updates on how your Yorkie is doing! Please don't hesitate to reach out to us!
Best regards,
PetLabCo.®
My Account issues
I believe that the itch probiotic helps my dog, but she still suffers from seasonal allergies, so she still does a lot of scratching and biting her feet. I also have issues with their website in that I cannot access the My Account to adjust my subscriptions.
2 July 2026
Reply from PetLabCo.
Hi Dawn, thank you for taking the time to leave this review. We're sorry to hear you haven't seen the desired results and that you're having some log in issues. We're more than happy to help with this, we've sent you an email. We can also be reached by phone and chat as well. We look forward to hearing back from you.
Best regards,
PetLabCo.®
I love this product Miss Coco is my…
I love this product Miss Coco is my pugis very happy now if you don't have no itching skin or nothing like that.
9 July 2026
Reply from PetLabCo.
Hi there,
We are so happy to hear you are seeing the benefits for Miss Coco! Thank you for your wonderful feedback and for being a part of our community.
Warm regards,
PetLabCo.®
Renewed order put on hold while
Renewed order put on hold while
Pet recovery from surgery
Renewal was completed as scheduled
9 July 2026
Reply from PetLabCo.
Hi there,
Thank you so much for sharing your experience. We hope your pet's surgery went well and they are recovering nicely. We are glad to hear your order renewed as promised. Thank you for being a part of our community!
Regards,
PetLabCo.®
Order never arrived
Order never arrived. I placed an order weeks ago for tablets for my dog. The tracking said it should arrive on the 26th of June and hasn’t been updated since. It is now the 10th of July. I am waiting a reply from customer service. I have now noticed the same comments in other reviews.
EDIT - Thanks for your quick reply. I am still awaiting a reply from my email. My order number is order #934884
22 June 2026
Unprompted review
Reply from PetLabCo.
Hi there!
We’re really sorry you had this experience and for the frustration it has caused.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Reply from PetLabCo.
Hi Susan,
We're so happy to hear that our product is making a positive difference for your granddaughter's dog! Thank you for sharing this wonderful feedback.
Kind regards,
PetLabCo.®
My dog loves the biscuits but they’re…
My dog loves the biscuits but they’re not doing anything for her
2 July 2026
Reply from PetLabCo.
Hi Leah,
Thank you for sharing your experience. We are sorry to hear you have not seen the desired results.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another.
It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Probiotic chews have really helped my…
Probiotic chews have really helped my Pomsky who was having loose stools - hasn’t had one in weeks now
8 July 2026
Reply from PetLabCo.
Hi Richard,
We are so happy to hear the Probiotic Chews have helped your Pomsky! Thank you for sharing your experience.
Warm regards,
PetLabCo.®
My dogs love it!!
I have 2 dogs and with them we call your product..medicine. They might stand on their heads for it. Hey are healthy.
1 July 2026
Reply from PetLabCo.
Hi Todd,
We are so happy to hear your dogs are loving it! Thank you for sharing your feedback and for being a part of our community.
Warm regards,
PetLabCo.®
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