I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used to pay $95 a month for allergy shots for my Corgi, who was experiencing itching, head shaking from ear itching, and paw licking. I started giving her Pet Lab Allergy and Immune chews about 3-4... See more
Company replied
I had an amazing experience with this company. They responded very quickly, first through an automated system and then with a real person who reached out to me by email. They took care of everyth... See more
Company replied
My dog refused to eat the Pet Lab Co Allergy Probiotic chews. Also, I had ordered Probiotic chews . This company refunded the money spent. I am totally pleased with the refund and the company's desire... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.8
Great
14K reviews
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Always on time!!!
8 May 2026
Reply from PetLab Co.
Hi Debra, we are always happy to hear about great delivery experiences! We're happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
May was able to resolve my issue no…
May was able to resolve my issue no questions asked and in a timely matter!
8 May 2026
Unprompted review
Reply from PetLab Co.
Hi there, we're happy to hear that your issue was resolved quickly and efficiently. We appreciate you taking the time to share your positive experience with us. Please don't hesitate to reach out if you have any additional questions or concerns, we're always happy to help!
Best regards,
PetLabCo.®
Dogs had diarrhea
Dogs had diarrhea, would not recommend Order #
22015369
13 April 2026
Unprompted review
Reply from PetLab Co.
Hi John,
We are very sorry you and your dogs had this experience. We'd love the opportunity to look into this further.
Can you please share your order number so we may locate your account and assist you
Best regards,
PetLabCo.®
Reply from PetLab Co.
Hi Mildred, thank you for letting us know about your experience. We're happy to hear about the timely delivery. We're always happy to help so please don't hesitate to reach out if any questions or concerns arise.
Best regards,
PetLabCo.®
It came quickly & it’s a great product…
It came quickly & it’s a great product that our dog likes
7 May 2026
Reply from PetLab Co.
Hi Susan, thank you for sharing your positive experience with us and we're glad to hear your dog is enjoying the supplement. Please feel free to reach out with any questions or concerns, we're here and happy to help!
Best regards,
PetLabCo.®
Reply from PetLab Co.
Hi Linda, we appreciate you taking the time to leave this feedback. We're more than happy to assist with this, we have sent you an email to further assist with this. We are available via email, phone and chat, please don't hesitate to reach out to us with any questions or concerns!
Best regards,
PetLabCo.®
Great dental product!
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been watching this product for several months now and I'm very skeptical of things online these days but I finally decided to give it a try, and I am just blown away. Not only is it cleaning my dogs teeth, but my picky eater is actually eating this with his food no problem. I'm so glad I gave this a try!
7 May 2026
Unprompted review
Reply from PetLab Co.
Hi Emily, thanks for taking the time to leave this great review! Most pet parents typically see the best potential benefits after about 90 days of consistent use, which is common with supplements. We’d love to hear about your pup’s progress, and we’re here to support you both along the way! We're always happy to help!
Best regards,
PetLabCo.®
PetLab Dental Powder Works
I've been feeding the dental supplement (green powder) to my dog every day for 3 months. Today my vet said her teeth are in great shape and clean. So I plan on continuing to use it.
7 May 2026
Unprompted review
Reply from PetLab Co.
Hi Nancy, thank you for sharing your positive experience; we appreciate your feedback. We would love to hear more updates about your dog so please feel free to reach out to us with any questions, concerns or updates! We're here and happy to help!
Best regards,
PetLabCo.®
Always getting this product in time for…
Always getting this product in time for my boy!!! He is still not himself yet, , but he is 15 years old
7 May 2026
Reply from PetLab Co.
Hi Claudia, we appreciate you taking the time to leave this review. We'd love to hear about more updates with how your dog is doing on the supplements! Please feel free to reach out if you have any questions or concerns!
Best regards,
PetLabCo.®
Your communication
Your communication! It is nice to know what and when to expect delivery!
30 April 2026
Reply from PetLab Co.
Hi Lauren, thanks for taking the time to leave this feedback! We're glad to hear about your positive experience. We're always happy to help, please don't hesitate to reach out with any additional questions or concerns!
Best regards,
PetLabCo.®
Given the company never responded to my…
Given the company never responded to my email, I will post it here:
Cancel my subscription immediately. Your products made my dog throw up multiple times on different days so I am certain they were the source of his upset tummy.
I want to return and be refunded for this order and do not want to receive any more of your products. How can I return or refuse delivery so these products come back to you and I am not charged for this product that made my dog sick.
Kindly confirm receipt of this email and send a refund/instructions to return this shipment.
5 May 2026
Unprompted review
Reply from PetLab Co.
Hi there, Ann!
We’re sorry you and your dog have had this experience.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Good product and good service for the…by
Good product and good service for the product and price....
29 April 2026
Reply from PetLab Co.
Hi Bill,
Thank you so much for your kind words. We are so happy to hear the product has been beneficial for your dog. Please don't hesitate to reach out should you need any assistance. Thank you for being a part of our community!
Regards,
PetLabCo.®
Love this product
Love this product. My dogs have stopped scratching almost completely. They love the taste too. Easy order and quick delivery. Highly recommend!
6 May 2026
Reply from PetLab Co.
Hi Mary,
How wonderful to hear this! We are thrilled your dogs are loving the taste and you are seeing benefits for them. Thank you so much for sharing your experience. We are honored to be a part of their wellness journey!
Regards,
PetLabCo.®
Good product quick serv..
16 July 2025
Reply from PetLab Co.
Hi Cheryl,
Thank you for your kind words! We are so glad you are happy with the product. We appreciate you sharing your experience.
Regards,
PetLabCo.®
Really great product. Even my vet noticed
So..you often get inundated with products when you scroll, but I have to say im extremely fortunate this company showed up on my feed.
Last year the vet said we would have to talk about a dental cleaning for my pup. After today's vet visit, he said to keep up on whatever I was using for my dogs teeth. I have been using the green powder you place on your dog food. I've noticed a nice difference in my pups breath and a noticeable improvement on his plaque.
Yes, ill buy your 30 dollar product instead of spending thousands on a dental clinic. Thank u for such a great product
5 May 2026
Unprompted review
Reply from PetLab Co.
Hi Kathleen,
We're happy to hear that our product has made such a positive impact! It's great to know that you've noticed an improvement in your dog's breath and plaque. Thank you for sharing your experience!
Regards,
PetLabCo.®
Terrible subscription ui how do I cancel
Terrible subscription ui how do I cancel
5 May 2026
Unprompted review
Reply from PetLab Co.
Hi there, Jayson!
We’re really sorry you had this experience and for the frustration it has caused.
We offer a Customer Account Portal in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
delivery was just thrown under the back…
delivery was just thrown under the back deck of my house not very pleased with the delivery method, but your product is outstanding
5 May 2026
Reply from PetLab Co.
Hi John!
We appreciate your feedback and are sorry the delivery wasn't satisfactory. We'll be sure to raise this with the appropriate team. We're glad you like our product! Thank you for being a part of our community.
Regards,
PetLabCo.®
I have a few full mail pouches and…
I have a few full mail pouches and wonder if we are giving our dog enough. They are very punctual
27 April 2026
Reply from PetLab Co.
Hi Jeff,
We appreciate you sharing your experience. We'd be happy to look into this with you to ensure you are providing your dog the correct amount. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Reply from PetLab Co.
Hi Mark,
We are so happy to hear your delivery was fast and easy. We understand just how important this is when it comes to your pet's supplements. Thank you for being a part of our community!
Regards,
PetLabCo.®
The person who delivered it fo the…
The person who delivered it fo the first time put the package at my back door I live on a very busy street and if it put on my front porch it could be stolen ! I prefer the USPS to deliver it because they always put my packages in the back !
27 April 2026
Reply from PetLab Co.
Hi Tammy,
Thank you for sharing this! We completely understand your concern, especially living on a busy street.
We appreciate you bringing this to our attention. Thank you for being a part of our community!
Regards,
PetLabCo.®
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