I wanted to register my dog to a nearer practice, and it just so happened that this practice was taking on. It was straight forward to set up my plan my/appointment i got straight in, and the receptio... See more
Company replied
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Review summary
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What people talk about most
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Easy to apply. Reasonable rate. Especially including consultations with a vet. My dog recently had his annual health check and booster, collected flea and worming tabs as part of the plan. So far very... See more
Company replied
Its always been a lovely ,welcoming place for The Humans as well as the Fur babies . Since being on the petplan its made things so easy for me and my family . They are an Amazing crew ,reception ,Nu... See more
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A month ago my beautiful Staff was off colour and my children took her to Abertillery South Wales Vets. They scheduled an emergency operation to spay her at Newport South Wales Vets the following morn... See more
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Company details
Written by the company
We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.
Written by the company
- Spread the cost of your pet's preventative healthcare with our dog, cat or rabbit plans.
- 🧘 Get peace of mind
- 💷 Spread the cost of preventative healthcare
- 💊 Get vet-prescribed flea, worm and tick treatment.
- ❤️ Loved by over 600k pet owners
Contact info
United Kingdom
- info@thepethealthclub.co.uk
- thepethealthclub.co.uk
4.7
Excellent
15K reviews
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Reply from Pet Health Club
We're so glad we could assist you and provide clear explanations. Your positive feedback is truly appreciated!
Great service very pleased
21 August 2026
Reply from Pet Health Club
We're so pleased to hear you had a great experience with our service! Thank you for your wonderful feedback.
This ivc pet club has been a lifesaver…
This ivc pet club has been a lifesaver to our cat, as she has a infection which requires lots ove visits and treatment so saves lots of money and great vets
21 August 2026
Reply from Pet Health Club
We're so glad to hear that our pet club has been a lifesaver for your cat and that our vets have been great! It's wonderful to know we could help save you money during a challenging time.
Welcoming vet good check up for first…
Welcoming vet good check up for first time with puppy
2 September 2026
Reply from Pet Health Club
We're delighted to hear that you and your puppy had a welcoming and positive first check-up experience with us. Thank you for sharing your kind feedback!
Excellent cover and service so far
Excellent cover and service so far. Surprised by subscription iincrease after a year though ... let's see in the long term if this product remains accessible.
16 October 2025
Reply from Pet Health Club
We're happy to hear you've had excellent cover and service. We understand your concern regarding the subscription increase and appreciate your feedback on pricing accessibility. We continually evaluate our offerings.
Reply from Pet Health Club
We are so happy to hear that we've already helped you save money! We appreciate your positive feedback.
Absolute chancers.
Absolute chancers.
Pet Health Club emailed me to say that one of my dogs’ plans was due to automatically renew for another 12 months on 1 October, at an increased price of £33.99 per month.
I replied the very same day saying that I did not want either of my dogs’ plans to renew.
Their response was to tell me that if I cancelled early there would be a £60 cancellation fee per plan.
Except I wasn’t asking to cancel early. I was responding directly to their renewal notice and giving them notice that I did not want to enter into another 12-month contract.
Their own email specifically says that if you do not want your subscription to renew, you should contact them. That is exactly what I did.
I have now had to spell out in writing that I want both plans to finish at the end of their current terms and not renew.
This sort of thing is exactly why people get fed up with subscription businesses. Making it easy to roll customers automatically into another year, then immediately mentioning £60 cancellation fees when somebody tries to stop the renewal, feels unnecessarily obstructive.
Absolute chancers. I’ll be taking my dogs’ preventative healthcare elsewhere.
3 September 2026
Unprompted review
Reply from Pet Health Club
We’re sorry for the frustration and confusion this has caused.
You’re right that if you contact us following your renewal reminder to let us know you don’t want your plans to renew, they should end at the end of their current 12-month terms. The £60 early cancellation fee applies when a plan is ended during its contract year, rather than when you’re simply asking to stop an upcoming renewal.
We’re sorry this wasn’t made clear in the response you received. Please contact us at info@pethealthclub.com if you’d like us to check that both plans are set to end on their current renewal dates.
They made pluto so happy and they are…
They made pluto so happy and they are very gentle and lovely group of ladies thank you so much for taking care of my pluto❤️❤️❤️ This shout out is for the front desk and the people inside as well.
13 August 2026
Reply from Pet Health Club
We are so happy to hear that Pluto had such a wonderful experience with us! It truly brightens our day to know that our team provided gentle and loving care. Thank you for your kind words.
The staff are always very happy to ser…
The staff are always very happy to ser you and your family pet which is my dpecail dog Jessie I really like the staff has they are always happy to help with different thinks and you are always put first and they always make the dog fell at ease at all times
13 August 2026
Reply from Pet Health Club
We're so happy to hear that our team consistently makes you and Jessie feel welcome and at ease. We truly appreciate your kind words about our staff's helpfulness and dedication to our guests. Thank you for your wonderful feedback!
Reply from Pet Health Club
We're so happy to hear that our product was easy to set up and offered great value. We appreciate your positive feedback!
£120 for cancellation is disgusting…
£120 for cancellation is disgusting especially when explaining the pets were in Foster care. All We got was i understand. No you dont understand even after explaining time and again. Plus the cost was going up. Not once were we told there was £60 cancelling fee in all the years we were with them. Only owed 1 month on the one the other was 5months. Most places charge a £25 fee for cancelling. Be wary of them
3 September 2026
Unprompted review
Reply from Pet Health Club
e’re sorry to hear about your experience, especially during what sounds like a difficult time for you and your pets.
Pet Health Club is a 12-month agreement, and the £60 early cancellation fee applies per plan when it’s cancelled during the contract year. We understand your frustration, particularly as you feel this wasn’t made clear to you.
We’re also sorry that you didn’t feel listened to when you explained your circumstances. Please contact our customer support team at info@pethealthclub.com so we can review your situation and the service you received.
Reply from Pet Health Club
We're so happy to hear that our team was helpful and pleasant during your visit. Thank you for sharing your positive feedback!
Reply from Pet Health Club
Thanks for the 5-star review.
Phillippa our vet made Ravens first…
Phillippa our vet made Ravens first visit a really positive one,she didn't notice the needle going in. Really helpful and informative, answered all my questions in a positive and informative manner.
Thank you.
19 August 2026
Reply from Pet Health Club
We're so happy to hear Raven's first visit was a positive one and that our team provided such helpful and informative care. We appreciate you sharing your kind words!
Easy to use and set up
I brought this after many recommendations from my vets and friends/family. It was really easy to set up. I visited the vets the next day for annual boosters and it was nice not having to pay a big bill in one hit. I feel relived to know consolations are included as these add up when you need them. Highly worth getting.
11 August 2026
Reply from Pet Health Club
We are so pleased to hear that our service has been recommended by your vets and loved ones! It's wonderful to know that the easy setup and the convenience of not facing a large bill for boosters brought you relief. We're especially glad that the inclusion of consultations provides you with peace of mind. Thank you for your fantastic feedback!
Easy to understand cover for peace of mind.
Easy to understand the cover provided and to sign up. Claims are processed at the vets and it seems good value for money to have this cover for the peace of mind it gives
26 February 2026
Reply from Pet Health Club
We're so glad to hear that you found our cover easy to understand and the sign-up process straightforward. We appreciate your positive feedback on the value and peace of mind our service provides.
Reply from Pet Health Club
We are so happy to know your dog is receiving excellent care with us. Thank you for your kind words!
For not much more than the cost of…
For not much more than the cost of worming tablets a lot more becomes available and/or discounted.
15 February 2026
Reply from Pet Health Club
We appreciate your feedback and are glad to know you found value in our offerings. We are always working to provide the best for our customers.
There needs to be a way to pay direct…
There needs to be a way to pay direct of payments dont go through even if its over the internet
17 August 2026
Reply from Pet Health Club
Thanks for your feedback. We understand how useful it would be to have a simple way to make a payment online if a regular payment doesn’t go through.
We appreciate you taking the time to suggest this and will share your feedback with the relevant team.
very helpful and great customer sevice
11 August 2026
Reply from Pet Health Club
We're happy to hear that our customer service was helpful. We appreciate your kind words.
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