The Perfume Shop - Walsall SD 518 Reviews 

179
•
TrustScore 5 out of 5

4.9

c/o Superdrug, Units 1/2 Town Wharf, 59/61 Park Street, WS1 1LY WALSALL, GB

•

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Rated 5 out of 5 stars

Great service and selection of fragrances with exceptional offers, huge thanks to Charlene who was so friendly and helpful, she helped me so much choosing and suggesting the perfect purchase and gift... See more

Rated 5 out of 5 stars

I came into the shop without having an extensive knowledge about fragrances. The staff was really helpful and let me try nearly every perfume in there. Veena was the name of the lady helping me find s... See more

Company replied

Rated 5 out of 5 stars

Just wana say Maxine absolute star. Real assett to the perfume shop. Very patient answered all my queries highly recommend this store. They sell 150ml in ur favourite perfumes where other retailers do... See more

Company replied


Company details

  1. Perfume Store
  2. also in
  3. Beauty Product Supplier
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store
  6. Flavours, Fragrances and Aroma Supplier
  7. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • c/o Superdrug, Units 1/2 Town Wharf, 59/61 Park Street, WS1 1LY, WALSALL, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

179 reviews

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4.9

All reviews

(179)

35,543 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service always happy…

Amazing customer service always happy to help very nice workers

27 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

HI,

Thank you so much for your positive review!

Kind regards,
The Perfume Shop Team

Rated 5 out of 5 stars

Excellent Service with a smile

I popped in yesterday on the hunt of a certain perfume. I was greeted and served by a lovely lady called Erica. I knew exactly what I wanted, she let me smell samples to make sure I had the correct one. She made sure I got value for money. Lovely experience I will return. 😊

24 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

hayley was kind amd attentive in…

hayley was kind amd attentive in showing us perfumes within our budget also she was very understanding

24 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

Absolutely love coming to this perfume…

Absolutely love coming to this perfume shop and being served by a lovely lady called Erika. She is the absolute best and her customer service is exceptional. I would recommend this perfume shop to everyone. Thank you Erika for the best service keep it up your a beautiful lady !!❤️❤️

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Walsall

Hayley was very helpful and informative when looking for a scent loved the service we received

24 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

Thank you Hayley

Thank you Hayley!
It’s been a pleasure to have your services ! Great conversations and felt very welcomed!

24 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

The customer service was out of this…

The customer service was out of this world from a very knowledgeable young lady named Jade. Going the extra mile finding the right perfume for my daughter and then wrapping it beautifully. Highly recommend.

19 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi,

I am so happy to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain

Rated 5 out of 5 stars

Super!

Hayley and Sharon were fantastic. They were very professional and helpful. Would highly reccomend.

17 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Thank you for your positive review!

The Perfume Shop.

Rated 5 out of 5 stars

Knew their stuff

Have been in to see the ladies at the walsall branch and spoke to Hayley and Erika. They were really friendly and professional. They really knew what fragrances to recommend for what I liked. Ty both

15 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Amazing service!

Hayley & Erika were amazing and service was brilliant. Both staff members helped us find the right perfume for our travel sets that worked well with us! 10/10 service.

15 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Amazing experience highly recommended…

Amazing experience highly recommended and special thanks to Hailey to help prefer nice decorations for my wife thanks again.

10 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi,

I am so pleased to hear you had a 5* experience with us. We appreciate you and your support, thank you for shopping with The Perfume Shop.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Hayley was amazing

Hayley was amazing. Sharon was the superb! They wrapped all the presents amazingly and gave us a wonderful shopping experience. We came away pedchasing 6 or 7 fragrances .
Fantastic service 111

8 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Thank you for your positive review!

The Perfume Shop.

Rated 5 out of 5 stars

Very professional and helpfull

Very professional and helpfull. The gift wrapping is effordable and amazing offers from other retail shops.

7 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Veena is an amazing staff member at the…

Veena is an amazing staff member at the perfume shop. She is very helpful. She’s very sweet. She’s great at giving us ideas on fragrances. She also is great at finding a fragrance that describes what we want which is amazing because I’ve never had anything go wrong with her and I’ve got a thank you so much for being so helpful and she’s just a lovely person

6 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi,

Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you had such a wonderful experience at our store. It’s fantastic to know that our staff consistently provide helpful and friendly service, going the extra mile to offer advice.

We strive to provide exceptional customer service and it’s heart-warming to hear that we achieved that for you. We appreciate your feedback and look forward to welcoming you back to our store soon.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Veena is very helpful and is amazing…

Veena is very helpful and is amazing when comes to recommendations of perfumes.

6 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Veena is a very lovely superdrud staff…

Veena is a bery lovely superdrud staff member at the perfume shop. She is very helpful and friendly and goves me lots of ideas for fragrances. :)

6 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Absolutely amazing staff!

Popped in to purchase a men's fragrance for my son's upcoming birthday, and also a gift for myself. The girl that assisted us through everything, Hayley, absolutely went above and beyond to help me make the purchase. She was so friendly and attentive and really made the whole experience that much more enjoyable. She gift-wrapped my order and took so much care with it. She informed me of all the offers that are currently in place and even wrapped a free gift for my son.

Any future fragrance needs I'll be sure to return. Absolutely amazing service.

3 May 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Veena from the Walsall branch was…

Veena from the Walsall branch was amazing today. She deserves a promotion.

30 April 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience.

Stay fabulous and keep spritzing joy!

Kind regards,
Sharain
The Perfume Shop Team

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