The Perfume Shop - Colne 356 Reviews 

487
TrustScore 5 out of 5

4.9

c/o Boundary Mills, Vivary Way, BB8 9NW COLNE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

First time visiting this perfume shop and we had such a lovely experience. Zak served us and was genuinely so friendly, helpful and patient. He took the time to show us different fragrances and help... See more

Company replied

Rated 5 out of 5 stars

I had a great experience buying a perfume from here, one of the workers Zak in particular was very helpful with my purchase. He helped me find the the perfect perfume. I will be coming back her... See more

Rated 5 out of 5 stars

I came to buy cloud by Ariana, Lacey and Zak were really helpful and patient and showed me different options, will definitely come back again!!


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • c/o Boundary Mills, Vivary Way, BB8 9NW, COLNE, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

487 reviews

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4.9

All reviews

(487)

35,765 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank u much for all your help I was…

Thank u much for all your help I was impressed dreesha

15 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great customer servis helped alot with…

Great customer servis helped alot with great advice and wrapping was fast and professionally done we bought 4 perfumes wrapping was done perfect than you so much dreesha

15 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Mariam was very helpful today as it’s…

Mariam was very helpful today as it’s Mother’s Day and helped me choose the right perfume 5 star

15 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great experience

Great experience. Managed to bag myself a bargain and the helpful staff even managed to save me more by getting more!

15 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service. Was served with a smile more than helpful both Misba and Zak 👍

14 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Zak was very helpful and good at his…

Zak was very helpful and good at his job. Great experience.

14 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Got we wanted and staff friendly

Got we wanted and staff friendly. Zak was great and helpful

14 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Just like to say big Thank You to

Just like to say big Thank You to
Maryam for all your help x
So professional.
Shab x

14 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service

Ordered a mother's day gift online to pick up in store and when I got there, the shampoo inside had broken and leaked over everything. The man that helped was brilliant, he cleaned everything up, added extras into the new box to make up for the shampoo and wrapped it all up really nicely. Excellent customer service.

14 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lacey was extremely helpful and saw to…

Lacey was extremely helpful and saw to it that I had everything I needed.

14 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good service nice people Lacey maryam

14 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very helpful staff speedy service

Very helpful staff speedy service

14 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service from the young ladies

Amazing service from the young ladies, Dreesha, and amina at the colne store, very helpful and pleasant

13 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really quick expert service by Amina

Really quick expert service by Amina. Great service

13 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Alia was lovely so friendly aand…

Alia was lovely so friendly aand attentive

13 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing customer service from the…

Amazing customer service from the perfume shop at Boundary Outlet. Fully satisfied.

12 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Happy with my purchase..

12 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Perfect perfume experience

Great experience, super helpful and knowledgeable staff. Beautiful gift wrapping too, love the personalised ribbon option as well.

12 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amina and John was really great been…

Amina and John was really great been here a long time and never had customer service like this before really amazing!!!

12 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely service from Amina

Lovely service from Amina. Very helpful

12 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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