The Perfume Shop - Colne 356 Reviews 

494
TrustScore 5 out of 5

4.9

c/o Boundary Mills, Vivary Way, BB8 9NW COLNE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

My daughter and I visited The Perfume Shop at Boundary Mills yesterday to buy Alien perfume, and we were really impressed with the service from Zak. He was friendly, professional and extremely helpf... See more

Rated 5 out of 5 stars

First time visiting this perfume shop and we had such a lovely experience. Zak served us and was genuinely so friendly, helpful and patient. He took the time to show us different fragrances and help... See more

Company replied

Rated 5 out of 5 stars

I had a great experience buying a perfume from here, one of the workers Zak in particular was very helpful with my purchase. He helped me find the the perfect perfume. I will be coming back her... See more


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • c/o Boundary Mills, Vivary Way, BB8 9NW, COLNE, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

494 reviews

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4.9

All reviews

(494)

35,872 reviews in the last 12 months

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Rated 5 out of 5 stars

Amina helped with finding me a perfume…

Amina helped with finding me a perfume and was amazing. Very helpful and welcoming.
Wouldn’t go to any other store for fragrances!

28 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Zak was very helpful and friendly

Zak was very helpful and friendly, excellent customer service

27 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Zak was very friendly and provided good…

Zak was very friendly and provided good customer service. Enjoyable time.

27 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Mariam and Missba were absolutely…

Mariam and Missba were absolutely fabulous and helped me pick out the PERFECT gift!!! Thank you ladies!

26 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Was a nice experience with a lovely…

Was a nice experience with a lovely girl Miriam and Amna
They was a lovely girls with high standards and experience!

25 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very helpful girls

Very helpful girls. Maryam and Amina

25 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Perfect for present shopping!

Great prices, lovely gift wrap service and thanks to Amina!

25 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fantastic service and very helpful

Fantastic service and very helpful. Got 20% off in 6 hour sale. Very pleased

25 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Wonderful service

Wonderful service
Emily very helpful

23 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I was helped by Emily today

I was helped by Emily today, she’s very welcoming and helpful

23 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very good customer service nice stuff

Very good customer service nice stuff

23 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you for being so helpful during…

Thank you for being so helpful during my visit in The perfume shop Maryam! you da best!

23 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Natalie was lovely.

Natalie was lovely.

22 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Natalie did an amazing job loved all…

Natalie did an amazing job loved all the help and suggestions!

22 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Zack was very helpful picking…

Zack was very helpful picking fragrances. My experience was very nice. Would visit again.

22 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

It is amazing

It is amazing. Zack is so helpful and kind. Would definitely visit again.

22 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent place great value and the…

Excellent place great value and the customer service from Dreesha was 10/10 highly recommended

22 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Natalie was very polite

Natalie was very polite, wow her service was so amazing 🤩me and my mum both loved being served by her today

22 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great experience with Natalie

Great experience with Natalie

22 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Natalie was very helpful and made it a…

Natalie was very helpful and made it a pleasent experience.

22 March 2026
Unprompted review
The Perfume Shop - Colne 356 logo

Reply from The Perfume Shop - Colne 356

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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