The Perfume Shop - Blackburn 186 Reviews 

290
•
TrustScore 5 out of 5

4.9

Unit 15, Upper Ground Floor, The Mall, BB1 7JQ BLACKBURN, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have been visited burnley shop Maryam has a lovely personality and completely guided me through many different discounts and brands wholeheartedly to understand my taste. She has amazing customer... See more

Company replied

Rated 5 out of 5 stars

I was served by Georgia who helped me find the scent for me. I had originally gone in for a completely different perfume but once I had told her my favourite notes she helped me find my new favourite... See more

Company replied

Rated 5 out of 5 stars

Visited the Burnley branch in Charter walk today. Was served by Georgia who was very patient with the way my husband was trying to decide which men's perfume to buy. Danielle - another assistant- als... See more

Company replied

Rated 5 out of 5 stars

I was served by Georgia, in the Burnley shop, she was really welcoming and open to helping me find the exact scent I was looking for, in a different bottle. She was extremely patient whilst I asked he... See more

Company replied


Company details

  1. Perfume Store
  2. also in
  3. Beauty Product Supplier
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store
  6. Flavours, Fragrances and Aroma Supplier
  7. Hair Product Store

Written by the company

The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.


Contact info

  • Unit 15, Upper Ground Floor, The Mall, BB1 7JQ, BLACKBURN, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

290 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(290)

35,543 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saw Shenaz in Blackburn store today

Saw Shenaz in Blackburn store today. Super helpful fantastic customer service with a lovely smile. Thank you

5 June 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Brilliant service from Asma

Brilliant service from Asma. Efficient and on point.

5 June 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Shenaz was amazing

Shenaz was amazing!
Very helpful, informative & just all round wonderful - nothing was too much to ask.. & an absolute credit to The Perfume Shop.
Thank you Shenaz

4 June 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Customer service was really good

Customer service was really good. Our server Asma was really helpful and lovely to speak to

3 June 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing experience

Very welcoming and helpful with quick service and very good customer service from Asma

3 June 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very good customer service

Very good customer service, 5 star!! Goof job Asma

3 June 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Sam and Asma was very helpful in store…

Sam and Asma was very helpful in store with choosing a couple of fragrances.

1 June 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Asma was very helpful and nice lady

1 June 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Best perfume shop

⭐⭐⭐⭐⭐

My husband absolutely loves Valentino Coral Fantasy and is completely obsessed with the scent! It smells incredible on him and I love it just as much. It’s masculine, fresh, and has such a gorgeous fragrance that lasts really well throughout the day. We’ve had so many compliments whenever he wears it.

I also love shopping with TPS because every purchase helps me save money through my rewards card, which is a fantastic bonus. They regularly have great discounts and offers too, making it even easier to save more while treating ourselves. Excellent service, great prices, and amazing products – highly recommend!

31 May 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Asma helped us

Asma helped us, very good service

30 May 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Asma gave such brilliant service

Asma gave such brilliant service. Is a lovely and polite lady, would love to be served by her again

30 May 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Exceptional service

Exceptional service, walked in asked me three questions and knew exactly what I wanted would recommend couples or anyone in fact to gather gifts from here

27 May 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

It was good customer service asma was…

It was good customer service asma was one of the best seller and she dealed us very nicely n smile on her face as long as we stayed in the shop definitely going back again just because of her dealing

25 May 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great customer service by hasma…

Great customer service by hasma welcoming and polite would come again

25 May 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good customer service skills from asma

Good customer service skills from asma
And excellent service

25 May 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I was served by asma a,lovely kind lady…

I was served by asma a,lovely kind lady excellent service by all staff.

24 May 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Was served by a lady called asma she…

Was served by a lady called asma she was amazing. Great customer service was friendly and welcoming

24 May 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service and really pretty worker

23 May 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Asma was very helpful and kind

Asma was very helpful and kind. Excellent customer service skills.

23 May 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I love how I was attended to by Asma

I love how I was attended to by Asma, she’s really warm and amazing.

23 May 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look