People's Pension Reviews 

Reply from People's Pension

A day ago

Hello Warren

We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.

We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.

Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.

Our sincere apologies again for not resolving your issue the 1st time around.

Rhiannon
The People’s Pension, provided by People’s Partnership

Reply from People's Pension

A day ago

Hello

Thank you for your feedback.

We're sorry that you found it difficult to understand the operative during your interaction. We know how frustrating that can be, and we'll make sure your comments are passed on to help us improve our service.

All the best

Rhiannon
The People’s Pension, provided by People’s Partnership

Reply from People's Pension

A day ago

Hello Charles

Thanks for the feedback around your claiming experience. We always make it our goal to provide our customers with a quick and prompt service.

Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process, to name a few examples.

I am glad you have now received the funds, but if there are any further issues, if you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.

Thanks for your patience.

Rhiannon
The People’s Pension, provided by People’s Partnership

Reply from People's Pension

A day ago

Hello

We’re sorry to hear of your frustration towards the opting out process. We understand how stressful it can be when dealing with financial arrangements.

If you’ve requested to opt out of your workplace pension scheme within 1 calendar month of being enrolled, you’ll be entitled to a refund of your contributions.

After we receive your opt-out request, we let your employer know the date they should stop taking pension contributions from you. As they’re responsible for deducting these directly from your salary, it’s also their responsibility to stop taking contributions from you.

We credit all refunds back to your employer, who will then give you your refund through their payroll. It’ll usually take your employer around 3-6 weeks to process your refund. This is a refund of your own contributions and doesn’t include tax relief or contributions from your employer.

You can also find out more about how your employer refunds you on our website: thepeoplespension.co.uk/refund.

If this hasn’t answered your concerns, please email us at tellusmore@peoplespartnership.co.uk. We’ll do our best to provide you with an adequate response.

We hope this helps to give you some clarity and reassurance.

Many thanks

Rhiannon
The People’s Pension, provided by People’s Partnership