Peoplespartnership Reviews 78

On Thursday 23rd of April 2026, I called People's Partnership employers helpline and spoke to Emma Stevens. She was a great help. Then on Friday, 24th of April 2026, I called again on a different issue. I happen to speak again with Emma again. She was once again of tremendous help. I'm writing to say that I appreciate all the help Emma provided and urge her to continue with the good work.

Now I can't access my account.
I am trying to log in. I get the security code on my phone. Then it keeps going back to log in screen. One thing after another. This is a nightmare

It took me over 4 months just to make a claim so I can find somewhere to live there online account is totally useless the auto message is saying customer number and national insurance number which is wrong because you need a code and two divces just to make a log and I told them I was nfa give what id I have but they where asking for more was ask if I had a firearms licence which is strange because they don't take P60 or P45 which has a HMRC stamp phone today just to be told taking 7/10 days even though they told me it would be ecstatic just think it is more lies

I had an excellent experience working with Emma Stevens from People’s Partnership (pension team). From start to finish, Emma was incredibly professional, knowledgeable, and responsive. She explained everything clearly, making what can often feel like a complex and confusing process much easier to understand.

What stood out most was her patience and willingness to help — no question was too small, and she always took the time to ensure I was fully comfortable with each step. Her attention to detail and commitment to providing accurate information gave me real confidence throughout.

It’s rare to come across someone so dedicated and genuinely helpful. I would highly recommend Emma to anyone needing support with pensions. Truly outstanding service.

We manage multiple companies using Peoples Partnership and unfortunately encounter issues regularly — often every 1–2 months.

We receive conflicting emails about overdue payments, and there’s no confirmation when setting up one-off payments. This recently led to a duplicate payment being taken.

When we tried to resolve it, we were told it was too late to stop, but could request a refund — only for the system to then say no direct debit was set up, despite £2,600 being taken within two days.

Overall, the lack of clear communication and unreliable account information makes managing payments unnecessarily difficult and undermines confidence in the service.

£800 gone from my pension pot in 3 week. absolute scamers. just looking for another pension company.

As an employer I thought it would be straightforward to change from one employer to another. Not so. They absolutely will not engage in any telephone support whatsoever, so I now can’t upload any employee data OR allocate any funds to employee pension funds. Avoid

Spoke to Luke in Customer Support and he was very helpful and resolved my issue many thanks

Sent an email to log in and view statement. Well it would help if the dirty great blue ‘cookies’ option fitted on a phone screen and then I could choose some options if they were actually on view. Then perhaps I might be able to sign in or even register. Another all singing and dancing online mandatory option that simply doesn’t work.

I am extremely disappointed with the service I have received from The People’s Pension while trying to settle my late mother’s pension. What should have been a straightforward bereavement claim has turned into a months-long ordeal marked by delays, misinformation, and a complete lack of transparency.

The claim was initiated in June 2025. Since then, I have repeatedly had to chase for updates. Important original documents, including a death certificate, were sent with no acknowledgement of receipt for over three weeks. Other documents were later said to be missing despite being submitted. I was also given incorrect information by staff on more than one occasion, including being told my claim was delayed due to a form I supposedly hadn’t returned only to later find out that form had been sent to a third party, not me.

Communication has been consistently poor. I was repeatedly told that they were “awaiting information from a third party” without any explanation of who that was, what was outstanding, or when the matter would progress. Despite being told there is a 90-day timeframe for third-party responses, this stage alone dragged on for over four months with no resolution.

I raised a formal complaint and was promised updates. In December, I was told the case had not yet reached a conclusion and would be reviewed again in January. The January update simply repeated the same message that the case was “being investigated” and “escalated as a priority” with no progress, no detail, and no indication of when I might hear next.

Managing a parent’s affairs after their death is difficult enough without having to constantly chase an organisation for basic information and accurate answers. Aside from one helpful staff member, the overall handling of this claim has been slow, disorganised, and unnecessarily stressful.

I am still awaiting a response to my complaint and a resolution to my mothers pension, I have no idea what part of the process we are in as no one is able to tell me. I don't know what happens next or when this is likely to be resolved. I have been patient and pleasant throughout however I feel i will have to be a bit firmer and call the company more frequently to try to get to the bottom of this issue.

Based on my experience, I would urge anyone dealing with The People’s Pension in a bereavement situation to be prepared for long delays and to keep very detailed records of all contact.

Awful company. Haven't received my opt out package after months. They sent first to the wrong address which is a major data breach but still haven't received anything to my current address and it's been 10 days. They have stopped replying to my emails, even complaints. I'll continue regardless. Whether I have to sue for the data breach, contact the ombudsman or get my other colleagues witness statements about not receiving theirs either, I've got time.

Be very careful.When I made a request to leave the plan they said there was no money in the account yet.But when I requested it again, they said I had exceeded the one month period for cancellation.This is a situation that will create legal proceedings.Both victimization and a behavior that has no good intentions towards its members. Now I'm waiting for them to investigate and I will act according to their response.
A week later, their response was: You should cancel even if you don't have any money in your account.Only someone with the same number of cells in their brain as the number of fingers on one hand can give such an answer.I hope this issue reaches their CEO, if they have a CEO at all!!!

The PP have been absolutely amazing over 6 years for me. I have multiple pensions and consolidation has thrown me against the wall and brought me to tears, and im not where near completed 5 yrs later. The PP have been an open door, answering questions and giving free advice, more than their remit, supporting me to manage the work myself. They are open and honest proffessional and very humane. I couldn't have been more happy. Their percentages are brilliant. And I now, thanks to the help of a lovely agent Stephanie on a phone call) have a full payout (as iv moved jobs) with zero fuss and within 10 days. I would return to The Peoples Partnership anytime.
Thank you guys you have been a credit to your name, when others made it hard you made it all easy. Applause 👏

A terrible experiance with shocking customer service. I have been dealing with the bereavement team in regard to a payout from my late father's policy. This company has continually ignored emails. Delayed payment and given the wrong information. Eventually a payment came through....which is the incorrect amount. I have sent in excess of 10 emails and more recently 3 emails directly to the bereavement team and recieved NO REPLY. The lack of communication and sheer disregard this company has for customers is appalling.

I’ll now be taking this to the fca. This company is not for for purpose and should not be operating. . I made two complaints and then had to come on trustpilot to complain as neither had been dealt with . That was the 20th and was apologised to and told to
Email tbe complain in again and it would be dealt with in 3 days . That was ten days ago. They basically have zero complaints procedure and I am finished with the stress dealing with this . I’ll now take this to the fca . Utterly repugnant and disgraceful service.

I requested this firm to delete my personal data. They asked me for personal data to locate my account, which I refused to do over email. I then called and managed to speak with an irritated agent who explain why they cannot delete the data for x years. I then emailed to get confirmation of what he told me, and again they asked for the same personal data to be able to answer, even though they didn't need that to confirm with an yes or no. I decided to stop there. What's the point in wasting time with small minds?!
The world of finances is full of incompetents like these ones.

Had to change my account details and had a few questions to be answered. I was on call with Yogesh, he was calm, professional and patient.

I needed some urgent information and rather than using the email facility, was able to get through on the phone line straight away and spoke to Yogesh. He was a pleasure to deal with, very efficient and answered the questions straight away.

Took a while to resolve my issue with various emails going back and forth but eventually spoke to Yogesh in customer support and managed to update the details needed

I would give a negative rating if one was available

Over the past 5 years People's Pensions has continued to make the same mistakes, eventually acknowledging them as errors on their part only to repeat the same errors months or years later.

Their complaints process is an utter shambles the most recent one is now in month 4 and no responses but we are still continue to receive threatening letters for not making contributions to a clients business pension scheme for a business that ceased over 5 years ago

The I wouldn't trust them to mow my lawn let alone look after my pension