Friendly knowledgeable person to talk to when i initially phoned. Received two letters ( both the same!) advising me on various things I could do with my pension. The amount in this pension is tiny... See more
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I had to contact you several times regarding my pension with you..each time the person I spoke to were very helpful and kind. They took me through each step of the way and made my experience easy and... See more
Outstanding customer care from Peoples Pension. My previous pension company could learn a great deal from People's Pension. They made transferring my my pension pots over to them, such an ea... See more
My experience with the peoples pension was really straightforward super fast. They keep me updated every second and every minute every step that they take I was updated and I received my fund exactly... See more
Company details
Written by the company
People’s Pension is a workplace pension scheme, for employers of any size and from any sector, designed to take the hassle out of auto-enrolment.
Contact info
Manor Royal,, RH10 9QP, Crawley, United Kingdom
- info@peoplespartnership.co.uk
- thepeoplespension.co.uk
4.3
Excellent
23K reviews
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Service was great and all the staff…
Service was great and all the staff were so helpful
13 August 2026
….very poor level of service …
….very poor level of service …. rather than an immediate monetary apology they have to investigate their own internal procedures … I told them they had called me ….. without leaving a message …. they admitted no notes provided yet held me waiting at my own expense !!!??
20 August 2026
Very helpful good customer service
13 August 2026
Ben was very helpful and answered all…
Ben was very helpful and answered all of my queries.
20 August 2026
The lady i whom delt with me was very…
The lady i whom delt with me was very helpfull and made the whole prosess easy
13 August 2026
I have had to call them several times…
I have had to call them several times about with drawing my pension because of problems caused by my employer and they have always dealt with me politely and professionally and helped me solve the problems
20 August 2026
From the very beginning phone call…
From the very beginning phone call superb customer service clearly spoken and professional
20 August 2026
I've text you about my pension payment…
I've text you about my pension payment but no feedback thank you
19 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from People's Pension
Hello Warren
We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.
Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Rhiannon
The People’s Pension, provided by People’s Partnership
VERY QUICK AND VERY SIMPLE TO ACCESS…
VERY QUICK AND VERY SIMPLE TO ACCESS FUNDS .
A GREAT EXPERIANCE
11 August 2026
Helpful advice.
15 August 2026
Easy to contact and very helpful when I…
Easy to contact and very helpful when I called them to change my details.
12 August 2026
Reply from People's Pension
Hello
Thank you for your feedback.
We're sorry that you found it difficult to understand the operative during your interaction. We know how frustrating that can be, and we'll make sure your comments are passed on to help us improve our service.
All the best
Rhiannon
The People’s Pension, provided by People’s Partnership
The enquiries I made were explained…
The enquiries I made were explained well and understood well very helpful
8 August 2026
The staff that assited and processed my…
The staff that assited and processed my pension was helpful and was quick and easy to get my money.
4 July 2026
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