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TPN - THE Pallet NetworkReviews 

125
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TrustScore 2.5 out of 5

2.3

Logistics Service
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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, most reviewers were unhappy with their experience overall. Many customers found the tracking information useless and inaccurate, with estimated delivery times constantly changing or being completely unreliable, leading to prolonged waiting periods. People frequently reported issues with communication, stating there was often no prior notice for delivery attempts or updates, and some experienced multiple failed deliveries without notification. Conversely, a small portion of people felt satisfied with the delivery service, praising the drivers for being helpful, friendly, and professional, often going above and beyond expectations. These positive experiences highlighted drivers who were able to expertly maneuver heavy loads, place items conveniently, and provide good communication prior to arrival.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many expressing significant dissatisfaction due to... See more

Staff

Customers had positive experiences with staff, frequently praising drivers for being helpful, friendly, and... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing significant disappointment... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Absolutely useless tracking, as noted by many other unfortunate people posting that they had similar problems, and long wait for delivery. But I would like to praise highly the young lorry driver, Aid... See more

Company replied

Rated 2 out of 5 stars

On a positive note, the driver was friendly and helpful when he arrived. And my delivery was well wrapped and in good condition on the pallet. That's important - but also important is having a r... See more

Company replied

Rated 2 out of 5 stars

I have had three deliveries from this company so far. The first one, I had the ETA changing to the next hour, for most of the day. I finally rang the company sending me the pallet. They had some t... See more

Company replied

Rated 1 out of 5 stars

I am waiting and waiting and waiting for my delivery. No communication until the tracker stated 10.39 to 11.39. It’s now reading 1255 to 1455. There tracker is just made up rubbish which it would b... See more

Company replied

Company details

  1. Logistics Service
  2. Delivery Service
  3. Freight Forwarding Service
  4. Shipping Company

Written by the company

THE Pallet Network offers award-winning services for palletised freight distribution in the UK and Ireland. We offer efficient, cost-effective palletised freight delivery with unbeatable service levels. We have over 120 Partner companies, with 140+ depot locations around the UK. Each of our Partner companies collects and delivers freight within their allocated postcode areas. This means that pallets can be collected from all over the country, before being brought into our hub, and cross docked to their destination vehicle. It's fast, super-efficient and minimises the long-distance transportation each Partner has to handle. Want to know which Partner made your delivery? Just get in touch and we'll be happy to help.

Contact info

2.3

Poor

TrustScore 2.5 out of 5

125 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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2.3

All reviews

(125)

31 reviews in the last 12 months

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Rated 1 out of 5 stars

Shocking

Shocking, drivers not interested and they will always try to dump anywhere and drive off, plenty of other choices out there..

2 November 2020
Unprompted review
Rated 1 out of 5 stars

Very unprofessional

Very unprofessional, depots do not communicate with customers. Error upon error, customer service gives you incorrect information, constant chasing up. If you are that busy maybe do not take in more orders!

7 September 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service, driver Jason got an 18ton lorry down a residential street with parked cars on both sides. Friendly customer service and talented driver. Highly recommend.

19 May 2020
Unprompted review

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