I brought the cooling blanket in hope it would help as I am having difficulty regulating my body heat since a kidney transplant 2 years ago. It unfortunately didn't help at all I woke up one day... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased two items from The Oodie a Luxe dressing gown and matching Luxe blanket. Both delivered promptly. The dressing gown had three dirty brown marks on the hoody, it was an easy and prompt exch... See more
Company replied
I love my oodie products, I've ordered several for myself and friends and family in the past as well. I ordered a puffer jacket for my mum for mother's Day and it was unfortunately either lost or s... See more
Company replied
Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.5
Average
37K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honestly I love oodie
Honestly I love oodie. I bought a coat in the Black Friday sale in November, it ripped mid January. Return was easy and a replacement was sent promptly. I love their sleep tees and overall the quality of their products are amazing!
2 February 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for your lovely review! We’re so glad to hear how much you love your Oodies and Sleep Tees! We’re sorry your coat ripped, but we’re really happy to hear that the return and replacement process was quick and easy for you. That’s exactly the kind of experience we want all our customers to have. Thank you again for sharing your feedback and for being part of our cosy community. 💕
Take care,
Steph x
Great Product and Great Experience
I had messed up my delivery address and they were so amazing helping me get my order to the right location after UPS had it returned to them, Completely my fault and they fixed it with zero hassle.
Bought the Gengar Oodie and it's so comfortable and warm, it was exactly what I wanted.
30 January 2026
Unprompted review
Reply from The Oodie
Hi Prae,
Thank you so much for your wonderful review! We’re really happy to hear that our team was able to help get your order back on track after the address mix‑up. And we love hearing that your Gengar Oodie is everything you hoped for! Thanks again for taking the time to share your experience - we truly appreciate it, and we hope you enjoy all the cosy moments ahead! ✨
Take care,
Steph x
Comfy Sleep tees
I bought two new sleep tees to add to my collection. I love how soft and spacious they are, very comfortable and the cutest country pattern.
28 January 2026
Unprompted review
Reply from The Oodie
Hi Jodi,
Thank you so much for your lovely review! We're thrilled to hear you’re enjoying your new Sleep Tees and that the soft, spacious fit are exactly what you were hoping for. We love hearing that they’ve made a comfy addition to your collection! We are grateful for your ongoing support. 💛
Take care,
Steph x
Quality issue
I ordered 3 sleep tees only worn the squid games one once and after 1 wash I noticed a hole in it when I try to leave a review on the website it doesn't let me. Emailed the person below but never heard back so review stands.
13 December 2025
Unprompted review
Reply from The Oodie
Hi there,
Thank you for taking the time to share your experience, and I’m really sorry to hear how disappointing things have been with your Sleep Tees. I completely understand how frustrating it must feel for you. I'll be more than happy to assist you further with your issue. Please reach out to me directly at steph@theoodie.com with your order number so I can review everything properly and hopefully turn your experience into a more positive one. Thank you again for your feedback, and I’m truly sorry for the frustration this has caused.
Take care,
Steph x
Very helpful with an exchange (due to…
Very helpful with an exchange (due to size). My wife lves their products.
29 January 2026
Unprompted review
Reply from The Oodie
Hi Pete,
Thank you so much for your review! We’re really glad to hear that we were able to help with the size exchange and that the process was smooth for you. It’s wonderful to hear that your wife loves our products - that means a lot to us! Thanks again for taking the time to share your experience. ✨
Take care,
Steph x
Recently bought weighted blanket which…
Recently bought weighted blanket which was too heavy The exchange process was very straightforward forward and now have a luxurious blanket
25 December 2025
Unprompted review
Reply from The Oodie
Hi Susan,
Thank you so much for your lovely review! We’re really glad to hear that even though the first weighted blanket wasn’t quite the right fit, the exchange process was smooth and straightforward for you. It’s wonderful to know that you’re now enjoying your new blanket - they’re definitely a touch of luxury!
Thanks again for taking the time to share your experience. Enjoy the cosy comfort! 💛
Take care,
Steph x
Dog oodies don’t fit all dogs, returns very hard and expensive.
I ordered a dog oddie at Christmas, I measured my dog as suggested on the website and ordered the right size but it didn’t fit. I couldn’t return it because the ribbon was lost in the hub bub of Xmas day. I ordered a replacement in the next size up and it still didn’t fit, so I had to return it. I had to pay 3.99 for return postage so in total I have spent 32.97 and I have no dog oodie.
I also ordered two oodies for men and I felt that they were a little short.
13 January 2026
Unprompted review
Reply from The Oodie
Hi Jan,
Thank you for taking the time to share your experience, and I’m really sorry to hear how disappointing things have been with your Dog Oodie orders. I completely understand how frustrating it must feel to measure carefully, try two different sizes, and still end up without a product that fits. That’s absolutely not the experience we want for our customers. I’m also sorry to hear that you found the Oodies a little shorter than expected. If you’re open to it, please reach out to me directly at steph@theoodie.com with your order number so I can review everything properly and hopefully turn your experience into a more positive one. Thank you again for your feedback, and I’m truly sorry for the frustration this has caused.
Take care,
Steph x
This is the worst company to deal with…
This is the worst company to deal with I ordered a dressing gown at £42 they lifted 2 £42 which was £84 I received 2 of the same dressing gowns I requested a return so I sent one back, and asked for a refund might I add I never even opened one so returned it they send me £6.50 refund sent them multiple emails with no response back, then I received another dressing gown that’s 3 of the same item, so I’m at a loss I’ve reported them to my bank they are terrible company I don’t think think this revenue will be seen on there page
1 January 2026
Unprompted review
Reply from The Oodie
Hi Joyce,
I’m really sorry to hear about the experience you’ve had - this sounds incredibly frustrating, and it’s absolutely not the level of service we want for any of our customers. Receiving duplicate orders, receiving an unexpected additional parcel, and then not seeing the correct refund come through would understandably be very upsetting. I want to reassure you that this isn’t typical of our service, and we take situations like this very seriously. While I can’t access your order details here on a public platform, I’d really like to look into this urgently so we can understand exactly what has happened with your payments, returns, and the extra dressing gown you received.
Could you please contact me directly with your order number so I can investigate and fix this as quickly as possible? Please contact me at steph@theoodie.com. Again, I’m truly sorry for the stress this has caused - we will make sure this is properly reviewed and resolved for you.
Take care,
Steph x
Customer service is poor
The cooling PJs are lovely. Unfortunately I was not sent the correct order, initially I was sent a random nightdress instead of the pyjamas trousers. Customer Service were very prompt to reply when I contacted them, but not so prompt in sending a replacement. They waited until they had their incorrect order in their hands before correcting their mistake. I was very let down at their lack of appreciation that this delay may have been a problem for me. Anyway, I score then a 3 because of the lovely products but I am afraid that they seem to be sadly lacking in the customer service department.
14 January 2026
Unprompted review
Reply from The Oodie
Hi Angela,
Thank you so much for sharing your feedback, and I’m really glad to hear you love the Cooling PJs - they’re a customer favourite for a reason! That said, I’m truly sorry for the experience you had with your order. Receiving the wrong item is frustrating enough, but I understand how the extra delay caused by waiting for the incorrect item to be returned would have added to that frustration. We should have shown more awareness of how this might impact you, and I apologise that this wasn’t handled with the level of care and urgency you deserved. While I’m pleased to hear our team responded to your messages promptly, it’s clear that our process didn’t meet your expectations - and that’s something we’ll be reviewing so we can improve. Thank you again for your honesty and for still recognising the quality of the products. We truly appreciate your feedback, and we’re committed to doing better.
Take care,
Steph x
Oodie items as they are so soft, snuggly and keep you extremely warm.
I have a lot of Oodie items as they are so soft, snuggly and keep you extremely warm. I have 3 Oodies in black, burgundy and dark green with matching pillowcases to store them, all except the burgundy as they don’t make it so it’s sitting in a black one. I also got a 6g weighted blanket, a dressing gown and a queen size blanket( I’m 5ft 11) all in dark green too, it’s one of my favourite colours. I had a lilac Oodie but the colour didn’t suit so I gave it to my Mum and she loves it. They are superior in warmth, and the quality is great. I bought all my items on sale as they are on the pricey side but if you can’t wait, they are worth it. ☺️
26 January 2026
Unprompted review
Reply from The Oodie
Hi Claudia,
Thank you so much for taking the time to share such a lovely and detailed review! It truly means a lot to hear how much you’re enjoying your Oodie collection - from your Oodies and matching cushion cases to your dressing gown, weighted blanket, and queen‑size blanket. That’s an amazing cosy setup! We’re so glad the softness, warmth, and comfort continue to deliver exactly what you’re looking for. Thank you for mentioning the quality and value as well. We know our products are an investment, so we’re happy to hear you’ve been able to take advantage of our sales and still feel they’re worth it. We really appreciate your ongoing support! 💛
Take care,
Steph x
Products great, delivery delay disappointing
Products great, really pleased when eventually received after 2 weeks. Took 3 emails (all replied to quickly but first two I felt told don’t worry wait another few days) The 3rd email after 12 days of waiting resulted in receipt of the products ordered 2 days later.
As 1 product was meant as a gift I was particularly disappointed. I feel my query should have been investigated sooner.
24 January 2026
Unprompted review
Reply from The Oodie
Hi Pam,
Thank you so much for your review - I’m really glad to hear you’re pleased with the products once they arrived. I’m truly sorry, though, for the frustration caused by the delivery delay and the feeling that your concerns weren’t fully investigated early on. I completely understand how disappointing this must have been, especially with one item intended as a gift and the uncertainty around when it would arrive. While I’m happy we were able to resolve things and get the parcel to you, your feedback is really important, and we’ll be using it to improve how we handle follow‑ups on delayed orders so customers don’t feel they need to chase multiple times. Thank you again for sharing your experience.
Take care,
Steph x
Quality is brilliant
Quality is brilliant! Only quibble is sizing. I’m a UK size6-8. Buying S/M adult means the sleeves are too long and generally it’s too baggy. I could get two of me in the leisure top. A slightly tighter fit would make it easier to actually do chores without trying to tuck the excess material into the trousers. The hoodie is ok but only really for lounging / curling up in. Sleep Tees are way too baggy, I find myself removing my arms from the armholes in my sleep!. Dressing gown also way too big. It goes round me at least twice. Will I buy again? Yes but only the leisure suit.
27 January 2026
Unprompted review
Reply from The Oodie
Hi Ruth,
Thank you so much for taking the time to share such detailed feedback - and we’re really happy to hear you’re loving the quality of your Oodie items! I completely understand your thoughts on the sizing. Our styles are intentionally designed to be oversized for comfort and warmth, but we know this fit isn’t perfect for everyone, especially for customers who prefer a more streamlined or practical fit for day‑to‑day activities. Your comments about sleeve length and overall looseness are really valuable, and I’ll be passing this along to our product team as we continue reviewing our sizing options for future ranges. Thank you again for your feedback and for being an Oodie customer. It genuinely helps us improve!
Take care,
Steph x
Bought a coat
#Bought a coat, and returned it for a different size. After 2 went missing the 3rd turned up in the wrong size again. Returned it again to be told its no longer in stock and got a refund.
BUT I have paid £12 in returns to receive NOTHING. So now I'm £12 down and nothing to show for it!
Not very professional whatsoever!
Extremely upset by this.
16 December 2025
Unprompted review
Reply from The Oodie
Hi Adam,
I’m incredibly sorry for the experience you’ve had - from the repeated delivery issues to receiving the wrong size, and then the item going out of stock. This is absolutely not the standard of service we aim to provide, and I completely understand why you’re so upset. I also want to reassure you that you have not been left out of pocket for any part of this situation. All three of your orders have now been fully refunded and sit at £0.00, including the most recent order. The only remaining balance was the original £3.99 shipping fee, which normally isn’t refunded for “change of mind” returns. However, given the inconvenience and frustration you’ve experienced, we have now refunded this amount as well as a gesture of apology. Once again, I’m truly sorry for how disappointing and stressful this process has been. This isn’t the experience we want for any customer. If you have any further questions or concerns, please do not hesitate to contact me directly at steph@theoodie.com. Thank you for bringing this to our attention.
Take care,
Steph x
I had bought my daughter a dressing…
I had bought my daughter a dressing gown for xmas ..she needed the receipt which l could not find .. within minutes of using their Comfort Consultant Support UK chatline, it was in my inbox - Amazing Service - would not hessatate to use this company again
27 January 2026
Unprompted review
Reply from The Oodie
Hi Julie,
Thank you so much for sharing this lovely review! We’re so happy to hear that our customer service team was able to help you so quickly - that’s exactly the kind of service we always aim to provide. I’m glad we could get the receipt to you right away so your daughter could enjoy her Christmas gift without any stress. Thank you again for your kind words - we truly appreciate it, and we’d be delighted to help you anytime in the future! 💖
Take care,
Steph x
Smelt of cigarettes
I recently bought one of the oodie coats in the sale. The overall design of the coat is nice but it arrived stinking of cigarettes and Febreze which was so disappointing. With it being a sale item I was unable to return it. I might not have minded but even in the sale it was still very expensive for what it is. I generally only ever have an “ok” experience with my oodie purchases. Either they take weeks and weeks to arrive or you can tell it’s a return that’s been quickly turned around and sent out again without any real QA.
12 January 2026
Unprompted review
Reply from The Oodie
Hi Hannah,
I’m really sorry to hear about the experience you had with your Outdoor Jacket - receiving an item with an unpleasant smell is absolutely not the standard we expect, and I completely understand how disappointing that would be, especially when you were excited to receive it. Just to clarify, if an item arrives in a faulty or unacceptable condition (including strong or unusual odours), this is always covered by our returns policy, even if it was purchased on sale. You should never be left feeling stuck with a product that isn’t in the condition it should be. I also want to apologise for the inconsistency you’ve experienced across previous orders, including delivery delays and concerns about quality checks. Your feedback is genuinely important, and we’ll be using it to continue improving both our fulfilment and QA processes. Thank you for taking the time to share your experience - I’m truly sorry that this purchase didn’t meet expectations. If you still need help with this order, please feel free to reach out to me directly at steph@theoodie.com and I’ll be happy to assist.
Take care,
Steph x
Oh my goodness these pyjamas are super…
Oh my goodness these pyjamas are super comfy I love them, so I bought nearly every design 😊 I also bought them in the sale so I got them for a bargain price. They are definitely worth the money if you're paying full price though.
12 January 2026
Unprompted review
Reply from The Oodie
Hi Alison,
Oh wow - thank you so much for this amazing review! We’re absolutely thrilled to hear how much you’re loving your pyjamas. It’s so lovely knowing they’re super comfy for you - and nearly every design?! That’s the highest compliment we could hope for! 😊 We’re also glad you managed to grab them at a bargain during the sale, and it means a lot that you still feel they’re worth the full price. Thank you for your support and for spreading the cosy love - enjoy every pair! 💛
Take care,
Steph x
Happy with my orders
I have ordered a few times from The Oodie, and I have never been disappointed. I find their oodies, onesies and coats good quality, very warm, comfortable and with nice designs. I received my order in a few days. The oodies are well packed, and I have never had a problem with a damaged item. I do recommend their products
20 January 2026
Unprompted review
Reply from The Oodie
Hi Despina,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’ve had consistently great experiences with us and that you’re loving the quality, warmth, and comfort of your Oodies, Onesies and Jackets. It’s also great to hear that your orders have arrived quickly and well‑packed each time - and that you’ve never had an issue with damaged items. That’s exactly the experience we aim to deliver. We really appreciate your recommendation and your continued support. 🩵
Take care,
Steph x
Fabulous coats
Fabulous coats, its like being hugged by a duvet. Just bought my sister one so thats my third coat purchase.
2 January 2026
Unprompted review
Reply from The Oodie
Hi Jay,
Thank you so much for your amazing review! We’re thrilled to hear you’re loving your Oodie goodies. And wow, a third purchase! That’s such a wonderful compliment, and we’re sure your sister will adore hers just as much. We really appreciate your support - enjoy all the cosy comfort! 💕
Take care,
Steph x
Ok if you don't have a query
I've bought a fair few oodies and had a good experience, but my latest experience has tarnished the reputation I gave Oodie.
When it came to me actually having a problem, namely that I received a damaged product, they either have the worst customer care team or they're using AI to respond to emails, as I went in circles for a while receiving the same reply.
When I eventually got through to a person, their response then completely contradicted the suspected AI responses.
31 December 2025
Unprompted review
Reply from The Oodie
Hi Jay,
Thank you for taking the time to share your experience, and I’m truly sorry to hear how frustrating it was trying to get support after receiving a damaged product. That definitely isn’t the experience we want for our customers, and I completely understand how this would impact the trust you previously had in us. I’m glad to hear you were eventually able to reach someone, though I apologise for the confusion and contradictory information you received along the way - that’s not the level of clarity or care we aim to provide. If for any reason your issue hasn’t been fully resolved, please feel free to contact me directly at steph@theoodie.com so I can help ensure everything is sorted properly. Thank you again for your feedback - it’s genuinely appreciated and helps us improve.
Take care,
Steph x
Absolutely incredible jammies and the…
Absolutely incredible jammies and the softest ,fluffiest dressing gown i Absolutely love the large pockets and the elasticated cuffs
26 January 2026
Unprompted review
Reply from The Oodie
Hi Laura,
Thank you so much for your lovely review! We’re absolutely thrilled to hear that you’re loving your PJs and Dressing Gown. The big pockets and elasticated cuffs are some of our favourite features too, so it’s great to hear they’re hitting the mark for you! We really appreciate you taking the time to share your experience - enjoy all the comfort and cosiness! 💛
Take care,
Steph x
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