I brought the cooling blanket in hope it would help as I am having difficulty regulating my body heat since a kidney transplant 2 years ago. It unfortunately didn't help at all I woke up one day... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased two items from The Oodie a Luxe dressing gown and matching Luxe blanket. Both delivered promptly. The dressing gown had three dirty brown marks on the hoody, it was an easy and prompt exch... See more
Company replied
I love my oodie products, I've ordered several for myself and friends and family in the past as well. I ordered a puffer jacket for my mum for mother's Day and it was unfortunately either lost or s... See more
Company replied
Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.5
Average
37K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service
I bought an oodie and had it a few months but the stitching was falling apart in a few places. I sent an email to them and they were happy to exchange it for me, the customer service was swift and friendly and they helped me to create a returns label as I was having trouble my end. The new one turned up quickly and all is good now! Even though I had a faulty product, it's so comfy and the customer service was amazing so I'd happily by from them again (shout out to Jay and Kaia for the amazing customer service)
13 January 2026
Unprompted review
Reply from The Oodie
Hi Emma,
Thank you so much for sharing your experience - we really appreciate you taking the time to leave such a kind and thoughtful review. We’re sorry to hear that the stitching on your original Oodie wasn’t up to standard, but we’re so glad our team could help turn things around quickly for you. It’s wonderful to hear that the exchange process was smooth and that the new Oodie arrived promptly and in perfect condition. And thank you for the special shout‑out to Jay and Kaia - they’ll be absolutely delighted to hear your feedback! We’re grateful for your patience, understanding, and willingness to shop with us again, even after receiving a faulty item. 💛✨
Take care,
Steph x
Cooling Sleep Tees for the win.
As someone who is going through perimenopause, their sleep tees have SAVED me. They’re so light to sleep in and cooling. I bought one on a desperate whim, and I’ve since gone back and bought another cooling one and the short pjs for summer. They come within 48 hours and are well packaged. They do have a strange scent when you open them; but I just wash them before I wear them and they’re good to go. Really pleased with them.
11 February 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for taking the time to share this wonderful feedback! We’re absolutely thrilled to hear that our Cooling Sleep Tees have made such a difference for you, especially during perimenopause, when comfortable, breathable sleepwear can be a total game‑changer. It means a lot to know they’ve helped you sleep better. We’re also glad to hear your orders arrived quickly! Thank you for mentioning the initial scent as well - this can happen occasionally due to the manufacturing and packaging process, and a quick wash is usually all that’s needed, just as you’ve done. We’re so pleased you’re happy with your purchases, and we truly appreciate your support. 💕
Take care,
Steph x
Disappointed
Customer service was not helpful at all and did not answer my question and just sent me a link to return the item. I would have actually liked an answer.
I also feel that spending such an amount on an oodie it would have felt fluffier and warmer. Currently my cheap Primark one is preferable.
1 February 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you for taking the time to share your feedback - we’re genuinely sorry to hear about your experience. It’s disappointing to learn that our customer service team didn’t provide the clear answer you were looking for. You deserved a direct and helpful response, and we’ll be reviewing this with our team to ensure we communicate more effectively moving forward. Regarding your Oodie, we’re also sorry to hear that it hasn’t met your expectations. Our goal is always to offer products that feel soft, warm, and comforting, and we understand how frustrating it must be if your current one doesn’t feel that way. If you’re still requiring assistance, please reach out to me directly at steph@theoodie.com so I can help to find a solution that works for you. Thank you again for sharing your concerns and honest feedback.
Take care,
Steph x
Bought the friends blanket as a gift
Bought the friends blanket as a gift, recipient loves it, delivery time was less than a fortnight. Came vacuum packed and well wrapped. Would and have buy from again.
28 December 2025
Unprompted review
Reply from The Oodie
Hi Patrick,
Thank you so much for your lovely review! We’re thrilled to hear that the Friends Blanket made such a great gift and that the recipient loves it. It’s also wonderful to know your delivery arrived within a fortnight and that the packaging met your expectations. We truly appreciate your support, and it means even more to hear that you’d purchase from us again. 💛
Take care,
Steph x
Item was ordered well before Christmas…
Item was ordered well before Christmas as a present for my daughter. Was lost in transit apparently and arrived late January. No compensation
No offer to send replacement
Won’t use again
25 December 2025
Unprompted review
Reply from The Oodie
Hi Paul,
We’re very sorry to hear about your experience, and we sincerely apologise on behalf of the courier for the delay - especially given that your order was intended as a Christmas gift. As we explained in our email correspondence, your original parcel was unfortunately returned to sender by the courier. Once we received confirmation that this had happened, our team immediately reached out and offered you the choice of either a full refund or a replacement order. You chose to proceed with a replacement, which we organised promptly, and we’re glad to see it has now been safely delivered. We completely understand how disappointing this situation was, and we’re truly sorry for the inconvenience caused. While we couldn’t prevent the courier issue, we did everything possible to resolve the matter quickly once it came to our attention. Thank you for your patience and understanding.
Take care,
Steph x
Love my original Oodie and bought the…
Love my original Oodie and bought the jacket this year. Super comfy!!! Loved it but unfortunately it started falling apart after only two months.
9 February 2026
Unprompted review
Reply from The Oodie
Hi Lyndsay,
Thank you for your review, and I’m really glad to hear you’ve loved your Oodie Original and your new jacket - but I’m so sorry to hear it has started to come apart after only two months. That’s definitely not the experience we want for you. If this is still unresolved, could you please send through a few photos of the issue to me at steph@theoodie.com? Once I have those, I can look into this for you right away and help arrange the best possible solution. Looking forward to hearing from you so we can get this sorted.
Take care,
Steph x
Lost Oodie
The experience I received from the Oodie company was superb, I first ordered this Oodie for a family members Xmas present but unfortunately it did not arrive - I contacted Oodie just recently and they sorted it out and resent it and my family member received it the next day. 100% customer satisfaction.
9 February 2026
Unprompted review
Reply from The Oodie
Hi Deborah,
Thank you so much for your wonderful review! We’re thrilled to hear that our team could help get everything sorted and that your family member received their Oodie so quickly. We’re sorry your original parcel didn’t make it in time, but we’re delighted we could turn the experience around for you. Your kind words and 100% satisfaction mean the world to us - thank you for choosing The Oodie! 💛
Take care,
Steph x
Product good company wouldnt price…
Product good company wouldnt price match after paying price 2 to 3.days later it dropped.
14 January 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you for your review. We’re really glad to hear you’re happy with the product, but we’re truly sorry for the disappointment around the pricing. We completely understand how frustrating it can feel to see an item drop in price shortly after you’ve purchased it. Our team always tries to be transparent with pricing, and the reason we’re unable to honour sale prices before or after a promotion begins or ends is because each promotion has specific terms and conditions. These set timeframes help us run fair and consistent offers for everyone, and we’re not able to apply discounts retroactively once an order has been placed. We know this isn’t the outcome you were hoping for, and we do apologise for any frustration caused. We really appreciate your feedback and hope you continue to enjoy your Oodie item.
Take care,
Steph x
Cannot wait to get into this hug of a…
Cannot wait to get into this hug of a coat when I need to go outside, knowing I will be warm AND dry!
We already have an Oodie each for indoor wear, and then purchased the Outdoor Jackets, which are used by all of us (three adult daughters and me). I then saw one of the new upgraded Outdoor Jackets on sale, the Steel Blue colourway, and leapt at the opportunity, as I couldn't have justified purchasing another coat otherwise.
I am so glad I did! This is a noticeable upgrade, and is a total joy to wear. Warm, waterproof, massive hood and pockets, and makes me smile every time I know I need to go outside, which is a total 180 on just about every other coat I have ever had.
Highly recommend :)
P.S. Have been looking for an opportunity to review this, as I have been so happy with it!
6 February 2026
Unprompted review
Reply from The Oodie
Hi Jane,
Thank you so much for sharing this beautiful review - it absolutely made our day! We’re thrilled to hear that your new upgraded Outdoor Jacket has been such a joy to wear, and that it’s helping you feel warm, dry, and ready for the outdoors. It’s wonderful to know your whole family are enjoying their Oodie goodies! Thank you for the high recommendation, and for taking the time to leave a review you’ve been excited to share. We appreciate you so much! 💙
Take care,
Steph x
Sleep tee addiction
I was given a sleep tee for Christmas I know own 10 boys have 3 each and my husband has warming pants and 2 cooling sleeping tees
24 December 2025
Unprompted review
Reply from The Oodie
Hi Kylie,
Wow - a Sleep Tee family! We absolutely love hearing this. It’s amazing to know that your one Christmas gift has turned into 10 sleep tees, plus some other Oodie goodies! Thank you so much for your loyalty and for sharing the Oodie love with your boys and husband. We’re thrilled that our sleepwear has become such a staple in your home.💛
Take care,
Steph x
Customer service.
Took delivery of my fourth Oodie. Unfortunately sent wrong item this time but I'm still giving 5 stars because of the promptness with which they sorted the issue.
9 January 2026
Unprompted review
Reply from The Oodie
Hi Peter,
Thank you so much for your review! We’re really sorry to hear you received the wrong item this time - that’s not the experience we want for our customers, especially someone who’s already purchased multiple Oodies from us. That said, we truly appreciate your understanding and the kind recognition of our team’s prompt resolution. It means a lot to us that you still chose to leave a 5‑star review despite the hiccup. Thank you again for your continued support. ✨
Take care,
Steph x
The worst purchase I have ever made
The worst purchase I have ever made. Sent wrong item, robotic customer service, and slow turnaround. Cheaply made item. Will never buy again.
20 January 2026
Unprompted review
Reply from The Oodie
Hi Mat,
We're very sorry to hear about your experience - this is absolutely not the standard we aim to deliver. Receiving the wrong item, experiencing delays, and feeling like you’re speaking with “robotic” customer service is understandably frustrating, and we apologise sincerely for the inconvenience this has caused. I'd really like the chance to look into what happened with your order and make things right. If you’re open to it, please reach out to me directly at steph@theoodie.com with your order number so I can review this in more detail and arrange a proper resolution. Your feedback is incredibly important to us, and we appreciate you taking the time to share it. We hope we can turn this around for you.
Take care,
Steph x
Very disappointed!
I bought a sleep tee after reading some good reviews. To say I am disappointed is an understatement. Firstly I’d read that they were comfortable and temperature regulating. In my circumstance this couldn’t be further from the truth. It is so large I constantly wake through the night because I get tangled up in it! It’s fine for sitting around in but not for sleeping. Also the pilling is horrendous, the whole thing is covered. Once washed it takes a long time to dry naturally as they are not tumble dry. Considering the price, the sleep tee is definitely not worth the money. I certainly won’t purchase from Oodie again.
4 February 2026
Unprompted review
Reply from The Oodie
Hi Susan,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your Sleep Tee hasn’t lived up to expectations. This definitely isn’t the experience we want for our customers, and we completely understand how disappointing this would feel - especially after reading positive reviews and expecting something comfortable for a good night’s sleep. The Sleep Tee is designed to be oversized and breathable, but it sounds like this particular one hasn’t been comfortable for you, and the level of pilling you’ve described is certainly not normal for our standards. We’d really like to take a closer look into this for you. If you’re open to it, could you please reach out to me at steph@theoodie.com with your order details and some photos of your Sleep Tee? I'll be more than happy to review this further and offer the best possible solution. Again, we sincerely apologise for the disappointment caused, and we appreciate you giving us the chance to improve your experience.
Take care,
Steph x
Nice warm items
Nice warm items, got a football branded coat in the sale even though I don't like football just because I can rely on oodie to keep me warm and dry,
Very good products
Date I selected is random as I can't remember it
8 January 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for your lovely review! We’re really happy to hear that you’re enjoying your warm Oodie goodies. We truly appreciate your kind words and your trust in our products. Thanks again for taking the time to share your experience, and we hope you stay cosy in your Oodie gear all season long! ❄️
Take care,
Steph x
Incredible service and quality
Incredible service and quality. LOVE my new weighted blanket!
I bought the most beautiful moss green weighted blanket for my bed. I couldn’t be happier, it feels so soft and luxurious, is really well made and just the right weight for me. Love it 💚
31 January 2026
Unprompted review
Reply from The Oodie
Hi Grace,
Thank you so much for your amazing review! We're over the moon to hear how much you’re loving your new moss green weighted blanket. It’s wonderful to know it feels soft, luxurious, and just the right weight! We truly appreciate your kind words about our service and quality. Thank you for sharing your experience, and we hope your new blanket brings you endless comfort and relaxation. 💚
Take care,
Steph x
Be a goodie and buy an oodie
Order online was easy and shipping was so quick . Got the os shirt for my girls and they just love them. Fabric is gorgeous. Be a goodie and buy an oodie!!
3 February 2026
Unprompted review
Reply from The Oodie
Hi Kathleen,
Thank you so much for your wonderful review! We’re thrilled to hear that ordering was quick and easy, and even happier that your girls absolutely love their Oodie goodies! Thank you for the lovely shoutout - “Be a goodie and buy an Oodie” made us smile! We truly appreciate your support! 💛
Take care,
Steph x
My husband and I both have an Oodie…
My husband and I both have an Oodie dressing gown .We love them great quality and very comfortable and warm 👍👍
26 December 2025
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for your lovely review! We’re thrilled to hear that both you and your husband are enjoying your dressing gowns. It’s wonderful to know you’re finding them warm, comfortable, and great quality - that’s exactly what we aim for with every piece. We really appreciate you taking the time to share your experience. 💖
Take care,
Steph x
Honestly I love oodie
Honestly I love oodie. I bought a coat in the Black Friday sale in November, it ripped mid January. Return was easy and a replacement was sent promptly. I love their sleep tees and overall the quality of their products are amazing!
2 February 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for your lovely review! We’re so glad to hear how much you love your Oodies and Sleep Tees! We’re sorry your coat ripped, but we’re really happy to hear that the return and replacement process was quick and easy for you. That’s exactly the kind of experience we want all our customers to have. Thank you again for sharing your feedback and for being part of our cosy community. 💕
Take care,
Steph x
Great Product and Great Experience
I had messed up my delivery address and they were so amazing helping me get my order to the right location after UPS had it returned to them, Completely my fault and they fixed it with zero hassle.
Bought the Gengar Oodie and it's so comfortable and warm, it was exactly what I wanted.
30 January 2026
Unprompted review
Reply from The Oodie
Hi Prae,
Thank you so much for your wonderful review! We’re really happy to hear that our team was able to help get your order back on track after the address mix‑up. And we love hearing that your Gengar Oodie is everything you hoped for! Thanks again for taking the time to share your experience - we truly appreciate it, and we hope you enjoy all the cosy moments ahead! ✨
Take care,
Steph x
Comfy Sleep tees
I bought two new sleep tees to add to my collection. I love how soft and spacious they are, very comfortable and the cutest country pattern.
28 January 2026
Unprompted review
Reply from The Oodie
Hi Jodi,
Thank you so much for your lovely review! We're thrilled to hear you’re enjoying your new Sleep Tees and that the soft, spacious fit are exactly what you were hoping for. We love hearing that they’ve made a comfy addition to your collection! We are grateful for your ongoing support. 💛
Take care,
Steph x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.