I recently met with Agent Adam to discuss my accounts. I found him professional, polite and friendly. Excellent communication skills. He listened to me and my needs and he explained my options in... See more
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Review summary
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Reviews shaping this summary
Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t... See more
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The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made... See more
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Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and m... See more
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Company details
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
6K reviews
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Friendly helpful staff,they have a…
Friendly helpful staff,they have a local branch still open for business so we can speak face to face.
3 June 2026
Reply from Nottingham Building Society
Hello Mick, thank you for your kind feedback! We’re really pleased to hear you value our friendly, helpful service and the ability to visit a local branch, providing in-person support is something we’re proud to offer. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your review! We’re really pleased to hear you’re happy with our savings rates, it’s great to know we’re offering value that works for you. Kerry - Customer Team
Outstanding Service from Anthony Huckstep – Professional, Helpful and Reassuring Throughout
I would like to express my sincere appreciation for Anthony Huckstep at Nottingham Building Society for the outstanding service he has provided throughout my recent experience.
I spoke with Anthony last week and again this morning, and on both occasions he was exceptionally helpful, professional, and knowledgeable. He took the time to explain everything clearly, answered all of my questions with patience, and ensured I fully understood the process at every stage.
What impressed me most was Anthony's genuine willingness to help. He was approachable, reassuring, and efficient, making what can often be a stressful and complex process feel straightforward and well managed. His communication was excellent, and he went above and beyond to keep me informed and provide the support I needed.
Customer service of this standard is increasingly rare, and Anthony is a real credit to Nottingham Building Society. I am extremely grateful for his assistance and would not hesitate to recommend both Anthony and Nottingham Building Society to others.
Thank you, Anthony, for your professionalism, dedication, and exceptional customer care.
Highly recommended.
3 June 2026
Unprompted review
Reply from Nottingham Building Society
Thank you for your incredibly kind and detailed feedback! We’re delighted to hear about the outstanding service Anthony provided, his professionalism, clear communication and genuine commitment to helping really reflect the values we strive for.
It’s wonderful to know he made the process feel straightforward and reassuring, and we’ll be sure to pass on your comments, he’ll be very proud to receive such recognition. Thank you again for your recommendation, it means a great deal to us. Kerry - Customer Team
Moving our savings to the Nottingham Building Society Mansfield Branch
Moving our savings to the Nottingham Building Society and receiving first class customer service from start to finish was exemplary,
Isabella at the Mansfield branch dealt with our transactions and could not have been more helpful and professional,
2 June 2026
Unprompted review
Reply from Nottingham Building Society
Hi Stephanie, thanks for taking the time to share your review. We’re really pleased to hear your move to Nottingham Building Society was such a positive experience. It’s great to know Isabella provided such helpful and professional support, we’ll be sure to pass on your kind comments. Kerry - Customer Team
Mansfield and Sutton Branch - Great Customer Service 10/10
I went into both the Mansfield and Sutton branch, to try and sort out a very urgent issue, and both branches were extremely helpful and had great customer service. They sorted out the issue on the day and gave suggestions and went through all options available to me. I didn't get the name of the guy in the Mansfield branch, but Sarah in Sutton was really helpful and friendly. We even got a cuppa!
2 June 2026
Unprompted review
Reply from Nottingham Building Society
Thank you for your great review! We’re so glad to hear that both our Mansfield and Sutton branches were able to support you and resolve your issue so quickly. It’s great to know the team took the time to explore all options with you and we’ll be sure to pass your kind comments on to Sarah . We’re also delighted you enjoyed a cuppa along the way! We look forward to seeing you again soon for a brew. Kerry - Customer Team
Exceptional service
Before I retired I was customer service manager at RBS and obviously excellent service was my main priority When I opened my new account with my son your staff member, Claire? went above and beyond inexplaining everything . She was exceptionally pleasant and knowledgeable and made our experience so easy. She is a credit to your office
27 May 2026
Reply from Nottingham Building Society
Hi Doreen, thank you for your fantastic feedback! We’re delighted to hear that Clare took the time to explain everything clearly and made the process so easy for you and your son. It’s especially meaningful coming from someone with your background in customer service, and we’ll be sure to pass on your kind comments, she’ll be very proud to hear them, as are we! Thanks again. Kerry - Customer Team
The charming assistant was professional…
The charming assistant was professional and very helpful . I walked away happy with my finances sorted .
29 May 2026
Reply from Nottingham Building Society
Thanks for your lovely feedback Lynn! We’re really pleased to hear you found our colleague so helpful and that you left feeling confident after a positive experience in branch. Kerry - Customer Team
Whenever I’ve had occasion to visit the…
Whenever I’ve had occasion to visit the local branch all the staff have always been welcoming,helpful and informative,a pleasure to interact with,unlike most of the banks I deal with.
30 May 2026
Reply from Nottingham Building Society
Hello Peter. Thank you for your lovely feedback about your local branch. We’re delighted to hear that our team consistently provide a welcoming and knowledgeable service, it’s great to know your experiences with us stand out so positively against other providers. Kerry - Customer Team
The staff member who served me was very…
The staff member who served me was very helpful, pleasant to deal with and efficient in helping me sign up for another ISA.
28 May 2026
Reply from Nottingham Building Society
Thank you for taking the time to share your review with us! We’re really pleased to hear that our colleague was welcoming and efficient in supporting you with your ISA, providing a smooth and positive service is exactly what we aim for. Kerry - Customer Team
No complaints am able to do what I want…
No complaints am able to do what I want without any issues
26 May 2026
Reply from Nottingham Building Society
Thank you for your review. We’re really pleased to hear everything worked smoothly for you and that you’re able to manage your account so easily. Kerry - Customer Team
Robin Hood would be proud
We were served by a member of the Branch in a private interview room, so our business could be discussed in private. The lady was most helpful and explained everything and every document presented. We also had the luxury of being able to park right outside the branch.
29 May 2026
Reply from Nottingham Building Society
Thank you for your great feedback Mr Harper. We’re really pleased to hear you had a comfortable and private experience in branch, and that our colleague took the time to clearly explain everything for you. It’s also good to know the convenience of parking made your visit that bit easier. We appreciate you sharing your experience with us. Kerry - Customer Team
Fab service wonderful
26 May 2026
Reply from Nottingham Building Society
Thank you for your great review! We’re so pleased to hear you received fab service. Kerry - Customer Team
Always very helpful
Always very helpful, friendly and efficient staff in the Belper branch
21 May 2026
Reply from Nottingham Building Society
Thank you Jane for your kind feedback! We’re really pleased to hear that you consistently receive helpful, friendly service from our Belper branch, it’s great to know the team are making a positive difference to you. I'll make sure to share your review with them. Kerry - Customer Team
Excellent friendly staff
Excellent friendly staff. Use of passbooks much welcomed. Good, traditional structure of business model, much appreciated in a time when rivals drive customers into online or apps they are not comfortable with.
26 May 2026
Reply from Nottingham Building Society
Hello George, thank you for your kind feedback! We’re really pleased to hear you value our friendly service and traditional approach, including the use of passbooks. Offering face-to-face support and giving customers the choice not to bank online is really important to us, so it’s great to know this is appreciated. Kerry - Customer Team
Great service
Called in at the Dereham branch to update mine and my husbands account books, my husband opened a new ISA from his matured ISA account, had my accounts updated then opened a new ISA using money from my savings account. The customer service we received was excellent, the lady talked us through all the ups and downs of those accounts, we were both very happy with the service we received
1 June 2026
Reply from Nottingham Building Society
Thank you for your detailed review Jeanette, we really appreciate your feedback. We’re delighted to hear that you and your husband had such a positive experience at our Dereham branch. It’s great to know the team took the time to clearly explain your options and support you with your accounts, helping you feel confident in your decisions. We’ll be sure to share your kind comments with the team. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your kind words Pauline! It's wonderful to know our colleagues' are appreciated. Kerry- Customer Team
Reply from Nottingham Building Society
Hello Susan, thank you for taking the time to share your review. We’re really pleased to hear that our team were so helpful and that you had a positive experience with us. Kerry - Customer Team
They go out of their way to make you…
They go out of their way to make you feel welcome , a nice cup of coffee . Helpful ,respectful , service , savings rates are good .
29 May 2026
Reply from Nottingham Building Society
Thank you for your lovely feedback! We’re so pleased to hear our team made you feel looked after. It’s great to know the little touches, like a cup of coffee, made a difference to you. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for your review Christine. We’re really pleased to hear you found our team so helpful, it’s great to know we've made a positive impression. Kerry - Customer Team
First Class Service
Melanie listened to my needs and showed me what account I wanted and was first class
1 June 2026
Reply from Nottingham Building Society
Hello Susan, thank you for your wonderful feedback! We’re delighted to hear that Melanie took the time to understand your needs and helped you find the right account. Providing a first-class, personalised service is exactly what we strive for, so it’s great to know we delivered this for you. Kerry - Customer Team
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