I recently met with Agent Adam to discuss my accounts. I found him professional, polite and friendly. Excellent communication skills. He listened to me and my needs and he explained my options in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t... See more
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The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made... See more
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Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and m... See more
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Company details
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
6K reviews
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Ilkeston Branch
The staff at the Ilkeston Branch of the Nottingham Building Society were very friendly and knowledgeable. They patiently explained everything and answered all our questions.
4 June 2026
Reply from Nottingham Building Society
Thank you for your wonderful feedback Janet! We’re delighted to hear that our Ilkeston branch team made such a positive impression.
Providing clear, patient explanations is something we take great pride in, so it’s great to know this came through during your visit. I’ll be sure to pass your kind comments on to the team, they’ll really appreciate it. We look forward to welcoming you again soon! Kerry - Customer Team
Staff in the branch always friendly and…
Staff in the branch always friendly and efficient.
Knowledgeable about the products able to talk about each option and the decision is yours at the end which one to go for. No pressure and time is given.
3 June 2026
Reply from Nottingham Building Society
Thank you for taking the time to share your review. We’re so pleased to hear that you find our branch team so welcoming.
It’s really important to us that customers feel informed and comfortable when making decisions, so we’re glad you appreciated the time, clear explanations, and no-pressure approach. Kerry- Customer Team
Reply from Nottingham Building Society
Hi Nisha, thank you for your kind feedback! We’re really pleased to hear that you experienced great customer service.
Our teams work hard to provide the best possible support, so it’s especially rewarding to hear your comments. We look forward to welcoming you again soon. Kerry - Customer Team
Reply from Nottingham Building Society
Thank you for sharing your review with us. We really appreciate your kind words and are pleased to hear that you found our service so helpful. We look forward to supporting you again in the future. Kerry - Customer Team
I just popped in on the off chance to…
I just popped in on the off chance to arrange an appointment and was told that I could see someone straight away. The last client was just leaving the office, so I was able to rearrange my finances by a very competent member of your staff.
Happy staff =. Happy customer.
5 June 2026
Reply from Nottingham Building Society
Hi Carole, thank you so much for your kind feedback! We’re really pleased to hear that you were able to be seen straight away and that our team member was able to assist you efficiently with your accounts.
We pride ourselves on creating a welcoming and flexible experience for our customers, so it’s great to know that came across during your visit. Kerry - Customer Team
West Bridgford Branch Top Notch Team!!!
Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and most obliging. The girls at the desk always greet you with such sincere smiles, you feel instantly welcomed. 10/10 keep up the superb service and work ethos!!!
1 June 2026
Reply from Nottingham Building Society
Thank you so much for taking the time to share such a wonderful review! We’re absolutely delighted to hear about your experience at our West Bridgford branch. Alan will be thrilled to know he made such a positive impression while supporting the team, and we’ll be sure to pass along your kind words to John as well, he’ll really appreciate your recognition of his consistent, helpful service.
It’s especially lovely to hear your comments about our frontline team. Creating a warm, welcoming environment is something we take great pride in, and your feedback truly reinforces the effort they put in every day. Kerry - Customer Team
Clear advice
Clear advice, ease of transaction & personal service. All the things a customer wants and deserves.
29 May 2026
Reply from Nottingham Building Society
Thank you so much for your kind words Martin!
We’re delighted to hear that you found the advice clear and the whole process smooth and straightforward. Providing a personal, customer-focused experience is really important to us, so it’s great to know we delivered on that for you.
We truly appreciate you taking the time to share your feedback and look forward to supporting you again in the future. Kerry - Customer Team
Excellent customer service
The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made the process quick and uncomplicated and I left with my pass book inside about twenty minutes. It's great to still get this kind of personal service.
8 June 2026
Reply from Nottingham Building Society
Thank you for your lovely review David!
We’re delighted to hear about your positive experience at our Belper branch. It’s great to know our colleague took the time to understand your needs, explain the options clearly, and make the process quick and straightforward for you.
Providing a personal, friendly service is something we’re very proud of, so your comments really mean a lot to us. We’ll be sure to pass your feedback on to the team.
If there’s ever anything more we can help with, please don’t hesitate to get in touch. Kerry - Customer Team
Very helpful and intelligent in…
Very helpful and intelligent in contrast to the usual performance from other providers "computer says No!" which means it takes forever to do anything.
A refreshing change which I can recommend for adults to use.
5 June 2026
Reply from Nottingham Building Society
Hi Pat, thank you for sharing your review. It’s great to know we’ve provided a positive experience compared to others, and we really appreciate your recommendation. If there’s ever anything more we can do, we’re here to help! Kerry - Customer Team
Pleasant and easy to sort
Pleasant and easy to sort. No queue even though it was a Friday
5 June 2026
Reply from Nottingham Building Society
Hello Fiona, thank you for your kind feedback. We’re delighted to hear that you had such a positive experience in branch, especially with no time wasted! We look forward to welcoming you again soon. Kerry - Customer Team
Good service useful information and…
Good service useful information and easy to communicate with.
28 May 2026
Reply from Nottingham Building Society
Thanks for taking the time to share your feedback Brenda.
We’re really pleased to hear that you found our service helpful and communication straightforward. Providing clear information and making things simple for our customers is always our goal. Kerry - Customer Team
It was straightforward to compare…
It was straightforward to compare savings accounts, and also to set up a new account for saving. No problems encountered.
1 June 2026
Reply from Nottingham Building Society
Thank you for your feedback. We're glad to hear that you found it easy to compare accounts and open new one without any issues. It’s great to know the process was smooth and straightforward for you. If you ever need assistance in the future, we’re here to help! Kerry - Customer Team
I found all the staff in the Bulwell…
I found all the staff in the Bulwell Nottingham Branch very helpful and welcoming.
24 May 2026
Reply from Nottingham Building Society
Hello Mrs Watkinson, thank you for your kind feedback! We’re really pleased to hear our Bulwell team made you feel so welcome, it’s great to know you had such a positive experience. I'll make sure your review is shared with the branch. Kerry - Customer Team
Ripped apart
Nearly 1 month wasted
To be rejected of a combined income of 123k wages and budget of 650k house when we wanted a 357k house
Extremely disappointed to say the least
Gut wrenching and total waste of time.
7 June 2026
Unprompted review
Reply from Nottingham Building Society
Hi Kenny, We’re really sorry to hear how disappointed you are with the outcome of your application. We know how important this process is, particularly when you’re working towards buying a home, and it’s always upsetting when things don’t progress as hoped. While we’re unable to comment on individual circumstances or decisions, we’re sorry that we weren’t able to support you to the outcome you were looking for.
We wish you all the best moving forward. Kind regards, Sharon - Customer Team.
Great service great savings accounts…
Great service great savings accounts great branch staff
29 May 2026
Reply from Nottingham Building Society
Thank you David for your great feedback! We’re really pleased to hear you’re happy with our service received from the team, it’s wonderful to know we’re delivering a positive experience. Kerry - Customer Team
God service
Sev at the Eastwood branch was very patient and helpful with me. He was knowledgeable and answered all my questions. He made a phone call to sort out one of my queries. Couldn't ask for better service.
4 June 2026
Unprompted review
Reply from Nottingham Building Society
Thank you for sharing your positive experience Mrs Laughton. We're delighted to hear that Sev was able to make such a difference to your contact with us. Please let us know if there is anything more you need. Very best Sharon, Customer Team.
Great service as always.
Fantastic service as always at the Forum branch of Nottingham Building Society. This time Chelsea M helped me with my queries and accounts. Very professional, personable and polite. Must also mention that the other staff were very welcoming.
If you value excellent customer service you will not find anywhere better.
3 June 2026
Unprompted review
Reply from Nottingham Building Society
Hello David, thank you for your fantastic feedback! We’re really pleased to hear you continue to receive such great service at our Forum branch. It’s wonderful to know Chelsea made such a positive impression, and we’ll be sure to share your kind words with her and the wider team. Thanks again for your recommendation. Kerry - Customer Team
Efficient and friendly.
No queue in the Beeston branch. Professional, efficient and friendly service.
2 June 2026
Reply from Nottingham Building Society
Hi Myke, thanks for taking the time to share your review. We’re so pleased to hear you experienced professional and welcoming service at our Beeston branch, it’s great to know your visit was quick and straightforward. Kerry - Customer Team
Friendly staff that make feel like
Friendly staff that make feel like family and financial experts.
22 May 2026
Reply from Nottingham Building Society
Thanks for your review Stephen. We’re so pleased to hear our team made you feel welcome and supported, creating a friendly, family-like experience alongside expert advice is exactly what we aim for. Kerry - Customer Team
Excellent staff
The staff are always friendly and extremely helpful. They know their customers and always have a welcoming word with everyone and everyone can give information on the products available
2 June 2026
Reply from Nottingham Building Society
Thank you for sharing your review Mrs Yates! We’re delighted to hear our team provide such a friendly and personal service. It’s great to know you feel welcomed and well informed whenever you visit us, we really value getting to know our customers. Kerry - Customer Team
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