The Night Sky Reviews 

10,096
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 784 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Customers consistently appreciate the exceptional quality of the products, describing them as beautiful, original, and deeply meaningful keepsakes designed for celebrating special occasions. Consumers note that the online ordering platform is remarkably smooth and user-friendly, being consistently accompanied by prompt, efficient, and reliable delivery services. Some reviewers were not happy with the readability of the text, noting that the engraved details or writing were simply too small to see clearly without tools. A few people also experienced unfortunate issues with damaged packaging, resulting in visible creases and flaws upon arrival.

What people talk about most

Product

Consumers find product to be deeply meaningful, often describing them as beautiful and unique gifts for... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship, clear... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting impressively fast shipping and items... See more

Order

Customers had positive experiences with order, frequently highlighting the intuitive website navigation and... See more

User experience

People report positive experiences with user experience, highlighting the very easy order system and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Night Sky has become my absolute go-to gift whenever a new baby arrives. 💫 I just love the idea of capturing the exact night sky from the time, date and location they were born. It makes... See more

Company replied

Rated 5 out of 5 stars

I purchased both moon phase and star prints for my nephew’s and his fiancé’s wedding. Several family members inquired where they were purchased and told me what thoughtful and lovely gifts they w... See more

Company replied

Rated 5 out of 5 stars

I ordered the smallest pendant - I wasn't paying attention. I reached out to the Night Sky to see if I could order the larger one to get here before my trip. Liz with customer service was amazing, tru... See more

Company replied

Rated 5 out of 5 stars

I bought my husband the smaller gold necklace for our 8th anniversary, and it turned out to be such a special gift. ❤️ He was so happy when he opened the box and saw it! The necklace was a little... See more

Company replied



4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(10,096)

752 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely loved my night sky!

Absolutely loved my night sky turned out exactly the way it was suppose to and my significant other loved it!

12 September 2026
The Night Sky logo

Reply from The Night Sky

Thank you so much, Alicia!

We're delighted that your glow-in-the-dark customised star map came out just as you envisioned, and that your significant other loved it too!

We appreciate you sharing a review.
Team Night Sky.

Rated 5 out of 5 stars

Amazing print and very good price

Amazing print and very good price. Definitely recommend as a present!!

16 September 2026
The Night Sky logo

Reply from The Night Sky

Thank you so much, Zac!

We're delighted you're happy with your customised star map print and found it to be great value.

Thanks for recommending it as a gift!

Team Night Sky.

Rated 4 out of 5 stars

Good quality

Good quality product, bit pricey

11 September 2026
The Night Sky logo

Reply from The Night Sky

Thank you for your feedback, Vuaghan!

We're glad you're happy with the quality of your customised star map. The price reflects the paper quality, craftsmanship, and personalisation that goes into each piece.

Team Night Sky.

Rated 5 out of 5 stars

it was created with such beauty and…

it was created with such beauty and craftmanship and professional design, it will make any home feel elegant, its a great conversation piece, the person receiving it will be so touched by it, they will definitely have a big smile on their face. it was delivered in a very timely manner. even if its a gift to yourself to celebrate a happy occasion its well worth it. i highly recommend it

12 September 2026
The Night Sky logo

Reply from The Night Sky

Thank you so much for this wonderful review, Vincent!

We're thrilled that your framed glow-in-the-dark customised star map brought such elegance and charm to a special moment, and that it arrived right on time.

Whether it's a gift for someone else or a treat for yourself, we're so glad it made such an impression. Thank you for the high recommendation!

Team Night Sky.

Rated 5 out of 5 stars

Although a little smaller than…

Although a little smaller than expected, I really fell in love with this necklace when I received it

11 September 2026
The Night Sky logo

Reply from The Night Sky

Hi there,

Thank you so much!

We're happy you fell in love with your customised gold vermeil bezel pendant! Just a heads-up for future reference: you ordered the smallest bezel size, which can be tricky to judge online, but we're thrilled it still won you over!

Enjoy your Night Sky jewelry!

Team Night Sky.

Rated 5 out of 5 stars

Repeat Customer

We previously purchased one of the these when our son and future daughter-in-law got engaged and were so happy with it that we have purchased another one for their wedding gift. They loved the picture the first time so we are hoping for the same response this time. Two important days in their lives forever shown in artworks. Highly recommend this company to anyone looking for a gift that is a little different to the normal.

11 September 2026
The Night Sky logo

Reply from The Night Sky

Thank you so much for this lovely review, Julie, and for coming back to us for a second special milestone!

We're delighted that your customised framed star map was such a hit for the engagement, and we hope this one captures the wedding day just as beautifully.

What a wonderful way to commemorate two significant chapters in their story. Thank you for the recommendation!

Team Night Sky.

Rated 5 out of 5 stars

Good quality

Good quality. I ordered the poster in medium size.

26 August 2026
Unprompted review
The Night Sky logo

Reply from The Night Sky

Hi there,

Thank you so much for taking the time to share a review!

We're glad your star map print met your expectations. Enjoy!

Team Night Sky.

Rated 5 out of 5 stars

Quality Keepsake Product

Quality Keepsake Product, Easy Ordering, Fast Delivery.

10 September 2026
The Night Sky logo

Reply from The Night Sky

Thank you so much, Lori!

We're delighted that your framed customised glow-in-the-dark star map turned out to be such a lasting, treasured piece, and that ordering was straightforward and delivery was quick.

Enjoy your keepsake!

Team Night Sky.

Rated 5 out of 5 stars

Perfect!

It came super early and was perfect! I absolutely love it. Super easy to flatten it out too.

13 September 2026
The Night Sky logo

Reply from The Night Sky

Thank you so much, Zoe!

We're thrilled your customised glow-in-the-dark star map print showed up early and exceeded your expectations. We're glad it was hassle-free to prep for framing and display!

Team Night Sky.

Rated 2 out of 5 stars

Poor quality

The print was pretty poor quality. Doesn’t even look clear and arrived with some damage in the box. I was expecting better for the price I paid.

10 September 2026
The Night Sky logo

Reply from The Night Sky

H Danielle,

We're sorry to hear the glow-in-the-dark print didn't meet your expectations on quality and clarity, and that it arrived damaged in transit. That's not the experience we want for you, especially at this price point.

Had you reached out to us when you first received it, we would have resolved this right away. We'd still love the chance to make this right, so please reach out to us at help@thenightsky.com with your order number and some photos of the print and packaging, and we can look into a replacement or refund, whichever you prefer.

Team Night Sky.

Rated 5 out of 5 stars

Super fast shipping and beautiful

Super fast shipping. Beautiful present for big birthday. Husband loved it. Perfect unique and personalized gift for someone who has literally everything.

24 July 2026
The Night Sky logo

Reply from The Night Sky

Thank you so much, Nancy!
We're delighted that your gold foil customised star map arrived quickly and made such a perfect, personalized gift for your husband's big birthday!

Enjoy this special keepsake!

Team Night Sky.

Rated 1 out of 5 stars

Terrible

Terrible! It's so small and cheap looking for so expensive-embarrassed to give my daughter as a gift!

12 September 2026
The Night Sky logo

Reply from The Night Sky

We're sorry to hear you're disappointed with the pendants, Susanne; that's not the experience we want you to have.

We noticed you ordered our smallest 15mm pendant size, which can be tricky to judge online, so please do reach out to us with your order details; we're happy to arrange a return for a full refund.

Team Night Sky.

Rated 5 out of 5 stars

LOVE IT!!!!

It turned out beautiful and my husband loved it. And I love m making it glow in the dark. ♥️♥️♥️♥️

29 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you so much for sharing this, Eileen!

We're delighted that your husband is enjoying his special glow-in-the-dark framed star map gift, and that little glowing detail really makes it special!

Team Night Sky.

Rated 5 out of 5 stars

Great!

Bought this for my parents anniversary, they both love it. It’s great quality and looks amazing.

9 September 2026
The Night Sky logo

Reply from The Night Sky

"Thank you so much, Sarah!

We're delighted your parents are enjoying their customised moon phase print as an anniversary gift. It's lovely to hear it's exceeded expectations and looks beautiful in their home.

Team Night Sky

Rated 1 out of 5 stars

This is how I received my parcel…

This is how I received my parcel today!!!!!!!!!! Totally damaged! I can submit photos!
This is unacceptable!
I need a replacement asap. This was supposed to be a wedding present!!!

17 September 2026
Unprompted review
The Night Sky logo

Reply from The Night Sky

Hi there,

We're so sorry to see this. A damaged parcel in transit is never what we want for our customers, especially for a wedding gift.

Please email us at help@thenightsky.com with photos of the damage and your order number, and we'll get a replacement sorted for you as quickly as possible.

Thank you for your patience, and again, we sincerely apologize for the disappointment.

Team Night Sky.

Rated 5 out of 5 stars

Great experience

Easy website, fast delivery, quality product.

8 September 2026
The Night Sky logo

Reply from The Night Sky

Thanks so much, Vanessa!

We're delighted that your framed custom star map arrived quickly and turned out great.

Team Night Sky.

Rated 5 out of 5 stars

Beautiful, Meaningful Gift with Fast Delivery

The Night Sky print turned out beautifully and made such a meaningful birthday gift. The design is elegant, the print quality is excellent, and I love that it captures the exact alignment of the stars from such an important date and place. It feels deeply personal while still looking polished and timeless.

Delivery was impressively fast. I also had a wonderful experience with their customer service. They responded quickly and went above and beyond to resolve an unexpected customs charge.

I am very happy with the finished piece and the excellent customer service. I would highly recommend The Night Sky for a truly special keepsake.

12 September 2026
The Night Sky logo

Reply from The Night Sky

Thank you so much for this thoughtful review, Masooma!

We're thrilled that your framed customised star map made such a meaningful birthday gift, and glad it arrived quickly too!

We're sorry to hear about the unexpected customs charge. These fees are randomly applied by Canadian customs authorities and can vary by order, which is why we don't include them upfront. If this happens again, please reach out to us with a photo of the customs payment receipt; we're happy to refund the charge.

Thanks again for recommending The Night Sky!

Enjoy your keepsake!

Team Night Sky.

Rated 2 out of 5 stars

Won't flatten

Product was impossible to perfectly flatten. I spent days trying to flatten it for a frame. It should not be shipped rolled up in a tube.

10 September 2026
The Night Sky logo

Reply from The Night Sky

Hi Andrew,

Thank you for the feedback, and we're sorry to hear you had such a difficult time getting it flat for framing.

We send an email after your order ships with step-by-step instructions on how to flatten the print properly, so it's possible that email ended up in your spam or promotions folder.

We'd also note that we weren't contacted about this before the review was left; reaching out to us directly would have let us help resolve this much sooner.

We have emailed you the flattening instructions again.

Team Night Sky.

Rated 5 out of 5 stars

Quality and timely

10 September 2026
The Night Sky logo

Reply from The Night Sky

Thank you for the feedback, Kristy!

We're delighted that your star map print met expectations in craftsmanship and arrived as scheduled.


Team Night Sky.

Rated 5 out of 5 stars

Great product

Maps looked exactly how we wanted them! Ordering was easy and delivery was simple.

23 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you for the feedback, Scott!

We're glad your star map prints came out just as you envisioned and that the whole process, from ordering to delivery, went smoothly.

Thanks for taking the time to share a review!

Team Night Sky.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look