thenewkits.com Reviews 773

Good product, good contact. Tracking system not the best but my order made it so thats all good. Toon some time but thats normal oversea and stuff happening in the world

I had to cancel an order I placed and was advised (after initially been told I could not have one) I would have a refund.

This was on the 12th of January, nearly 2 months ago. I have chased on 3 occasions with no acknowledgement or reply.

Very very poor level of service.

I would not recommend this company at all.

Very good quality kits, thank you for the fast shipping and service

Amazing Quality definitely will be buying from here again

would confidently order again, very satisfied with both the kits and service

I’m from Portugal, I order two football shirts fan version. One of them with a name and number that I choose.
It took 19 days to come but the shirts are exactly what I dreamed. Very good quality, the name and number came like I wanted. I ordered with time, I recommend doing the same.

smooth ordering process and great communication, happy with my purchase

honestly some of the best quality kits I’ve received, everything arrived well packed and exactly as described

impressed with the overall quality, definitely one of the better kits I’ve bought

Just received my 25/26 lfc third kit, and I'm really pleased with it. Good pricing, good quality and relatively fast shipping considering where it comes from.

My wife bought me a large size for Xmas, which turned out to be far too small (no returns on wrong size). I'm 6'2 and 13.5st so I went for a xxl, and it's a perfect fit for me. I'd advise ordering at least a size up from what you'd normally wear.

thank you team for the world and quality kits, very underrated 5 stars

Ordered many times and always great quality jerseys & football boots⭐️⭐️⭐️⭐️⭐️

Excellent shop for shirts! Quality is great and cheap as well!

TERRIBLE customer service, ordered 2 kits during their Black Friday special, been over a MONTH and no movement. Tracking says it's in Pre-transit (ordered the 7th of Dec, Pre-transit since the 11th), carrier says the shipping info has been created but has not been received by them, New Kits states they sent everything for delivery and I should recieve it soon (been saying that for WEEKS). *Can't get a refund until I "receive" my order, which I doubt will happen. AVOID AT ALL COSTS

Great quality kits at an affordable price! Delivery was quicker than expected

I ordered some jerseys for myself and family to wear duriing our African Cup watch parties. Really happy with the purchase, took a bit to arrive, but i did receive it in the end, appreciate the help and support through the whole process, recommend definitly !

Took almost 3 weeks for my shirts to arrive! When they did they had black marks on them these were gifts so unable to gift now. I contacted seller to return for a refund as can’t wait another 3 weeks for new shirts and have had to buy them elsewhere. But they are refusing to refund me as they think they were damaged when being checked at customs.So will only send replacement or give me a credit note either way I’m out of pocket and will not shop with them again!

Update
I have just received an email from seller as they are not happy with my review and want trust pilot to look into it. They also said they will refund me if I remove the review I have the email as proof if they try to deny it. Trust pilot take note when reviewing this review!

In response to your reply I have the email as proof in which you did in fact say you would refund me if I removed by review I am happy to post as proof. After reading other reviews it seems you have done the same to another customer.

Below is the email I received from you!

Hi Natalie,

We appreciate you bringing the Trustpilot review to our attention.

We want to confirm that we did not post that review, and we have no knowledge of who did. We have never and would never post a fabricated review. We have followed up with Trustpilot regarding the post, as we agree it is unfair to your situation and inaccurate in its claims.

We are truly sorry that your items arrived damaged and that you feel out of pocket. We understand your frustration. Our final offer remains a full store credit for the value of the damaged items, as we are unable to issue a full monetary refund when damage is incurred outside of our control during shipping.

However, we will send a refund once the review is removed

Thank you,

Fantastic quality and always reliable when I ask questions

Great looking top quality boots.
Delivery takes a little while guys, dont get disheartened if you dont hear anything for a while as they ship from abroad.
My boots took about 20 days to arrive, but when they did, they where top quality!

I will definitely use these guys again.

Great gear at a great price.

Thank you The New Kits

Paul

Thank you, excellent as always :))