I bought a pair of Dr Martens Sinclair for £49.95. They were clearly counterfeit. Once this was pointed out, including photographic evidence of how the real ones look like in comparison to theirs, the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
**DO NOT USE THIS SITE** Fake Chinese drop shipping scam, delivering cheap over priced rubbish. They refuse to honour their refund policy. Even though this was delivered by royal mail with a UK return... See more
Company replied
False misleading descriptions on website. Their merino wool half zip jumper is in fact 100% polyester made in China. It also takes over a month to arrive. Their customer service takes forever to reply... See more
Honestly don't NOT buy with this clothing store. It's a huge scam. Purchased item at the beginning of November item had supposedly the incorrect address, they gave me a false tracking number, then gav... See more
1.9
Poor
98 reviews
Replied to 57% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Beautiful jacket with a modern cut that…
Beautiful jacket with a modern cut that keeps me warm while still looking stylish.
18 December 2025
Unprompted review
Reply from Themodehub
Dear Renata,
Thank you so much for taking the time to leave this wonderful 5-star review. We are thrilled to hear that you love your jacket, especially its modern cut and how it perfectly combines warmth with style.
It's feedback like yours that motivates our team to continue designing pieces that are both functional and fashionable. We truly appreciate you choosing The Mode Hub and are delighted that the jacket has become a stylish part of your wardrobe.
We hope you continue to enjoy it for many seasons to come and look forward to serving you again.
Warm regards,
The Mode Hub Team
Absolutely love this top
Absolutely love this top, the fabric feels soft and the fit is very flattering for everyday wear.
17 December 2025
Unprompted review
Reply from Themodehub
Dear Jennifer,
Thank you so much for taking the time to share this wonderful 5-star review! 😊 We are absolutely delighted to hear that you love the top, and that the soft fabric and flattering fit make it perfect for your everyday wear. ❤️
It's feedback like yours that truly inspires our team. We are thrilled that you are happy with your purchase and appreciate you choosing The Mode Hub.
We hope you continue to enjoy wearing it and look forward to serving you again soon.
Warm regards,
The Mode Hub Team
The suit set I bought exceeded…
The suit set I bought exceeded expectations. It looks polished, fits true to size, and feels comfortable for long hours.
22 December 2025
Unprompted review
Reply from Themodehub
Dear Sara Fishen,
Thank you so much for taking the time to leave this wonderful 5-star review! 😊 We are absolutely thrilled to hear that your suit set exceeded expectations and that it looks polished, fits true to size, and remains comfortable for long hours. ✨
It's feedback like yours that makes our efforts worthwhile! We're so happy you're pleased with your purchase and truly appreciate you choosing The Mode Hub. ❤️
We hope you enjoy wearing it with confidence and look forward to serving you again.
Warm regards,
The Mode Hub Team
The tops section has so many great
The tops section has so many great choices. The one I received is lightweight, flattering, and very stylish.
11 December 2025
Unprompted review
Reply from Themodehub
Dear Zane Bracker,
Thank you so much for leaving this fantastic 5-star review! 😊 We're delighted to hear that you enjoyed browsing our tops collection and that the one you received is lightweight, flattering, and very stylish. ✨
It’s wonderful to know we could provide a choice you love! We truly appreciate your kind words and are so happy you're pleased with your purchase. ❤️
We hope you enjoy wearing it and look forward to helping you find your next favourite piece.
Warm regards,
The Mode Hub Team
Update: total scam
Update: Still awful, awful, awful
I posted a review as my item hadn’t arrived and it had become apparent that it was coming from China. It finally arrived, significantly late and, surprise, surprise, was not what I ordered. The ‘wool’ jumper was definitely not wool and the design on it was different to what was pictured and what I ordered. I made contact immediately to process a refund and then the fun began. An offer for me to keep the item and have a 10% refund. I refused. The offer increased to 20%, then 30% and then 40%. I referred to their terms and conditions and the relevant law and asked for them to cover my costs of returning the defective item. So far they have accepted full responsibility but are continuing to refuse to pay the return shipping costs. This is a blatant scam and an attempt to make me give up given that the return address is in China and they are expecting me to pay the costs. Only then will they process a refund and I have no trust that they will do that even if I incur the costs of a return. It’s just a scam company who seem to keep changing their name to get away with scamming people for as long as possible.
There legal notice does however state they are governed by UK law and I am considering issuing proceedings just as a point pf principle. It may be if enough people take a stand and join together to bring a class action they might be forced to stop this.
1 January 2026
Unprompted review
Reply from Themodehub
Dear Ms. Mabon,
Thank you for sharing your detailed feedback. We sincerely apologize for the profound frustration and disappointment caused by the error of sending the incorrect jumper, the delayed delivery, and the subsequent protracted resolution process.
We have acknowledged from the outset that the item sent was not as ordered, which constitutes a breach of contract. Our team has engaged with you extensively to outline the resolution options available within our operational framework as a small business. We provided the full return address for a refund upon receipt and, in recognition of the error, escalated our goodwill partial refund offer from 20% to 40% to provide a more convenient, no-return solution.
We understand your position regarding return costs under the Consumer Rights Act 2015 and our policy wording. However, our practical and financial constraints as a small, independent operation prevent us from prepaying or reimbursing international return shipping to China, even in cases of error. This limitation is applied consistently, not to evade responsibility, but because absorbing such costs regularly is unsustainable for our business model.
Our most recent communication on January 14 reaffirmed our commitment to process a 100% refund immediately upon receipt and inspection of the returned item at our warehouse. This remains our position.
We deeply regret that we could not reach a mutually acceptable resolution. We will cooperate fully with any further steps you take, including providing all correspondence to your bank or relevant authorities.
Sincerely,
The Mode Hub Team
I picked up a pair of shoes and was…
I picked up a pair of shoes and was amazed at how comfortable they are. They match perfectly with multiple outfits.
1 January 2026
Unprompted review
Reply from Themodehub
Dear Eric Dulin,
Thank you so much for taking the time to share this wonderful 5-star review! 😊 We're thrilled to hear you're amazed by the comfort of the shoes and that they match perfectly with multiple outfits. ✨
It's feedback like yours that makes our day! We're so happy we could provide a pair you love and truly appreciate you choosing The Mode Hub. ❤️
We hope you continue to enjoy them in great style and comfort, and we look forward to serving you again soon.
Warm regards,
The Mode Hub Team
This store’s jacket collection stands…
This store’s jacket collection stands out for durability and modern style. I am extremely satisfied with my purchase.
24 December 2025
Unprompted review
Reply from Themodehub
Dear Sienna Caldwell,
Thank you for taking the time to leave your review and for highlighting the durability and modern style of our jacket collection. We are truly pleased to hear that you are extremely satisfied with this aspect of your purchase.
We also note your 3-star rating and are always looking for ways to improve. If there was a specific aspect of your experience that fell short of a 5-star rating, we would genuinely appreciate any additional feedback at Info@themodehub.com.
Thank you for choosing The Mode Hub and for sharing your positive comments on our jackets.
Best regards,
The Mode Hub Team
Reply from Themodehub
Dear Joanne Smith,
Thank you for leaving your review. We sincerely regret to hear that your experience did not meet your expectations, and we apologize for any disappointment caused.
While your feedback is brief, we take all customer experiences seriously. If you are willing to share specific details about your order or the issues you encountered, please contact us directly at Info@themodehub.com. Our team is ready to listen and assist in finding a resolution.
We value your input as it helps us improve our service.
Sincerely,
The Mode Hub Team
Goods come from China
Goods come from China, take ages to arrive. No labels, dubious materials quality. If you want to return they tell you you have to send to China at your own cost. I would never buy from them again.
28 November 2025
Unprompted review
Reply from Themodehub
Dear Jennifer Smith,
Thank you for sharing your feedback. We sincerely apologize for the extended delivery time and for the disappointment you experienced with the product's quality and labelling.
Regarding returns, our policy, which is available on our website prior to purchase, does state that items must be returned to our fulfillment warehouse, and that return shipping costs are the responsibility of the customer. We understand that international returns can be costly, which is why our support team often presents alternative goodwill resolutions, such as partial refunds, to provide a more convenient outcome without requiring a return.
We regret that your overall experience fell short of expectations. We take your feedback seriously and will use it to review our product quality control and delivery communication.
Should you wish to discuss this matter further, please feel free to contact us at Info@themodehub.com.
Sincerely,
The Mode Hub Team
Scumbags avoid these at all costs …
Scumbags avoid these at all costs never delivered my daughters coat scammed a 17 year old off her Christmas money need there hands chopping off
4 January 2026
Unprompted review
Reply from Themodehub
Dear Mr. Kenny,
We are very sorry to hear about your daughter's experience and the distress this has caused, especially concerning a Christmas gift. We sincerely apologize for the situation.
To properly investigate and resolve this, we need to locate the specific order. Could you please provide us with the order details or contact our support team directly at Info@themodehub.com? Our team will prioritize looking into this immediately to determine what happened with the delivery and work towards a resolution.
We take matters like this very seriously and want to ensure we address this for you and your daughter promptly.
Sincerely,
The Mode Hub Team
Do not use this company
Do not use this company, it’s a complete scam. Order took a month to arrive and the quality of the product was shocking. It went straight in the bin.
3 January 2026
Unprompted review
Reply from Themodehub
Dear Valued Customer,
Thank you for taking the time to leave your review. We sincerely apologize for the extended delivery time and for the significant disappointment you experienced with the product's quality.
This is certainly not the standard we strive for, and we take your feedback very seriously. To help us investigate this specific case and improve, we would be grateful if you could share your order details with us at Info@themodehub.com. Our support team is ready to look into this and address your concerns directly.
We regret that your experience fell so far short of expectations and value the opportunity to make things right.
Sincerely,
The Mode Hub Team
Excellent service and help
Excellent service i ordered a jacket from themodehub and like an idiot managed to put my old address i messaged there customer service and they were very helpful and understanding and managed to sort out my order adjusted my address, upon receiving my order the jacket was slightly to big i once again contacted them to see what i could do about that i now have my replacement jacket on the way to me there was no stress in contacting them order was replaced no fuss the product is great customer service is excellent totally happy would definitely recommend ordering from them to anyone who visits there website
12 December 2025
Unprompted review
Reply from Themodehub
Dear Kevin Miller,
Thank you so much for taking the time to leave this wonderful and detailed 5-star review! 😊 We are truly delighted to hear about your positive experience, from our support team's help with the address change to the smooth replacement process for the jacket size. ✨
It’s feedback like yours that makes our efforts worthwhile and motivates our team to provide the best service possible. We are thrilled that you are happy with both the product and the support you received, and we sincerely appreciate your strong recommendation. ❤️
We hope you enjoy your perfectly fitting jacket and look forward to serving you again in the future!
Warm regards,
The Mode Hub Team
Scam site!
**DO NOT USE THIS SITE** Fake Chinese drop shipping scam, delivering cheap over priced rubbish. They refuse to honour their refund policy. Even though this was delivered by royal mail with a UK return address they want it to be returned to their 'Asian warehouse'. Considering they claim to be based in the Netherlands I find this totally fraudulent. AVOID AT ALL COSTS!
29 December 2025
Unprompted review
Reply from Themodehub
Dear Natoshi Sakamoto,
Thank you for taking the time to leave your feedback. We sincerely apologize for the frustration and disappointment you have experienced with your order.
For clarity, our business is registered and compliant for EU operations in the Netherlands, as stated on our website. However, our fulfillment and warehousing operations are based internationally, which allows us to offer competitive pricing. Our return policy, which is available prior to purchase, clearly outlines that items must be returned to our designated fulfillment warehouse for processing.
We understand that international return shipping can be a point of concern, which is why our support team often offers alternative goodwill resolutions, such as partial refunds, to provide a convenient solution without the need for a return. We are committed to working within the framework of our stated policy to resolve customer issues fairly.
We regret that your experience did not meet expectations and encourage you to contact us at Info@themodehub.com with your order details so we can review your specific case.
Sincerely,
The Mode Hub Team
DO NOT USE THIS WEBSITE
DO NOT USE THIS WEBSITE! I would put 0 stars if I could! Ordered a Christmas present from here which went missing. They finally found the order but was then delivered after Christmas! Parcel turned up half ripped open and when opened the complete wrong colour tracksuit was inside (ordered brown and got bright orange!) The quality of the tracksuit is absolutely shocking. When a refund/return was requested they said they could only offer a 20% refund!! Avoid at all costs
29 December 2025
Unprompted review
Reply from Themodehub
Dear Abbie-Louise Rose,
Thank you for sharing your feedback. We sincerely apologize for the string of issues you encountered: the delayed delivery that arrived after Christmas, the incorrect colour item, the packaging condition, and the disappointment with the product quality. This is certainly not the experience we wish for any customer, especially during the holiday season.
Regarding the resolution, our support team initially presented the options available within our policy. We understand that a partial refund was not satisfactory given the nature of the errors. Please be assured that we are prepared to offer a full refund upon receipt of the returned item at our warehouse, as per our standard procedure for incorrect items.
If you would like to proceed with this return, please contact us at Info@themodehub.com with your order details, and we will provide you with the necessary return address and instructions. We will process the refund promptly upon receipt.
We deeply regret the overall experience and appreciate you bringing this to our attention.
Sincerely,
The Mode Hub Team
Awful
Awful
Do not use this company.
Vastly overpriced.
False information about products.
Product looks nothing like picture or description on website.
Told to return at my expense to China despite the product not being as described.
29 December 2025
Unprompted review
Reply from Themodehub
Dear Kirstie Ogilvie,
Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment you experienced with the product not matching its description or images, and for the frustration regarding the return process.
We acknowledge that receiving an item that does not meet expectations is unacceptable. In cases where a product is not as described, we are committed to resolving the issue. Our support team has provided the return address as per our policy, but we understand the concern about return shipping costs.
To address this, we encourage you to contact our support team directly at Info@themodehub.com with your order details. We are prepared to review your case more thoroughly and work with you to find a satisfactory resolution, which may include a goodwill gesture or alternative arrangement to ensure fairness.
We take your feedback seriously and will use it to improve our product listings and customer service.
Sincerely,
The Mode Hub Team
If i could give 0 stars i would
If i could give 0 stars i would. Bought a jacket as a present for my 70 year old mother. What turned up is nothing like what I ordered. Wrong colour, single breasted not double, Its only half the length that is shown and the collar looks nothing like the picture. Back and forth emails and they only want to offer 30% refund, yet apparently their QC team says the item i received is the item on their website. AVOID AVOID AVOID
4 December 2025
Unprompted review
Reply from Themodehub
Dear Oli,
Thank you for sharing your feedback. We sincerely apologize for the significant discrepancy between the jacket you received and the product description on our website, especially as it was intended as a gift. We understand how disappointing this must be.
Regarding the resolution, we have reviewed the correspondence and confirm that our team, after checking the item details, communicated our findings. However, we acknowledge your strong disagreement and the distress this has caused.
We would like to offer a more definitive solution. Please contact us directly at Info@themodehub.com with your order number. We are prepared to facilitate a full refund for this item upon its return to our warehouse, in recognition of the clear mismatch you have described.
We regret that this was your experience and appreciate the opportunity to make this right for you and your mother.
Sincerely,
The Mode Hub Team
Wish I would have read these reviews…
Embarrassed that I fell for this scam, £80 for a jumble sale cardigan, shame on me !!!
And trustpilot why do you have put a star to be able to write a review? Your having a laugh like my wife has been for me being a
Bulb 🙈
29 December 2025
Unprompted review
Reply from Themodehub
Dear Marcus,
Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced with the product, especially regarding its quality and value.
We are not a scam operation, but we clearly fell short of your expectations on this occasion. We encourage you to contact our support team directly at Info@themodehub.com with your order details. We would like to review your specific case, discuss the return options available under our policy, and explore potential resolutions to address your concerns.
We value your feedback and will use it to improve our product quality and customer communication.
Sincerely,
The Mode Hub Team
Avoid this scam website
Avoid this scam website.
Item will arrive looking nothing like the photo. Shipped directly from China.
29 December 2025
Unprompted review
Reply from Themodehub
Dear Kris Curtis,
Thank you for taking the time to share your feedback. We sincerely apologize that the item you received did not match the product photos and for any disappointment this caused.
We are not a scam website, but we clearly failed to meet your expectations on this occasion. Our products are designed and fulfilled through international partners, which we state on our website to ensure transparency.
To properly address your concerns, we encourage you to contact our support team directly at Info@themodehub.com with your order details. We are ready to review your specific case, explain the return options available under our policy, and work towards a fair resolution.
We value your input and will use it to improve our product imagery and quality control.
Sincerely,
The Mode Hub Team
Absolute con artists
Absolute con artists.
The website implies it is British based. It is not.
I ordered a smart tracksuit for my husbands Christmas gift.
It was ordered on the 18th Nov and didn’t arrive until 1st Dec. The tracking clearly showed it came from China.
When my husband tried the set on, on Christmas Day, the trouser bottoms were halfway up his calves. He is a pretty standard 5 ft 9 and I had carefully checked the measurement.
I contracted them and requested a return/ refund.
This was declined as they apparently only have a 14 day return policy.
When I escalated this they offered me a paltry 10%!!!
I have since instigated a chargeback with my bank as the items are not as described or fit for purpose.
I can’t stress how rubbish this company is AVOID, AVOID, AVOID!!!!
28 December 2025
Unprompted review
Reply from Themodehub
Dear Clare Millard,
Thank you for sharing your detailed feedback. We sincerely apologize for the significant delay in your order's delivery, the sizing issue with the trousers, and for the overall disappointment experienced, especially as it was intended as a Christmas gift.
We acknowledge that our fulfillment is handled internationally, as stated in our shipping information, and we regret any confusion regarding the origin of shipment. Our return policy, which is accessible before purchase, outlines a 14-day window for returns from the date of delivery.
In cases of sizing discrepancies or items not as described, our standard procedure is to offer a full refund upon return of the item to our designated warehouse. We understand that our initial offer of a 10% goodwill gesture was not a satisfactory resolution for this situation.
We are prepared to honour a full refund for this order if you are willing to proceed with the return. Please contact us at Info@themodehub.com with your order details so we can provide the return address and instructions. We will cooperate fully with your bank's chargeback process and provide any necessary documentation.
We regret the experience and appreciate you bringing this to our attention.
Sincerely,
The Mode Hub Team
Absolute SCAM/FRAID do not trust these…
Absolute SCAM/FRAID do not trust these with your money or trust. They have not sent the item I ordered and paid for , a £79.99 cashmere hoodie. Instead they sent a tracksuit cheap hoodie that you can purchase from Primark for around £8. They insist I have to send back to china for a refund , which will cost in excess of £40 even after sending photos of the item they sent with a label with polyester on. DO NOT TRUST
8 December 2025
Unprompted review
Reply from Themodehub
Dear Stephen Evans-Gould,
Thank you for sharing your feedback. We sincerely apologize for the grave error of sending an incorrect item that did not match your order for a cashmere hoodie. This is unacceptable, and we understand your frustration and sense of being misled.
We acknowledge that being asked to return the item internationally is a point of significant concern due to the high cost. In this specific case, where the fault is entirely ours for dispatching the wrong product, we are prepared to make an exception to our standard process to resolve this fairly.
Please contact us directly at Info@themodehub.com with your order number. We will arrange for a prepaid return shipping label to be issued to you or, alternatively, discuss an immediate full refund without the requirement of a return, given the clear error on our part.
We are not a scam operation, but we made a serious mistake in your order fulfillment. We are committed to correcting it promptly and appreciate the opportunity to make this right.
Sincerely,
The Mode Hub Team
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