The Medicare Family Reviews 

1,089
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and professional approach, often noting their patience. Agents are highly regarded for providing focused, detailed advice and clear explanations, making complex information easy to grasp. The overall service is frequently described as superb, transforming the often-overwhelming process of navigating Medicare into a simple and stress-free experience. Reviewers appreciate the proactive follow-up and continuous support, ensuring they receive the best plans tailored to their specific needs, which instills confidence in their choices.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and knowledge of the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, knowledge, and... See more

User experience

Customers consistently note positive experiences with the user experience, often describing it as easy,... See more

Customer communications

Reviewers mention positive feedback about contact, with many expressing satisfaction after reaching out to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Maddie Crispino helped me with a focused, detailed and to-the-point advice. She crystallized so much (all) useful information – that too in aesthetically pleasing manner! Her cautionary notes when nee... See more

Rated 5 out of 5 stars

So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow... See more

Rated 5 out of 5 stars

I was very reluctant to go this route to get a new Medicare plan for 2026 since my plan was the one to cancel renewal for next year. I happened to get their agent Jordan Miller and I have to say, he... See more

Rated 5 out of 5 stars

I had called The Medicare Family and spoke with Aaron Landers and he really helped me get a supplement plan. I found trying to get information very overwhelming and he made it very easy. I would advis... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency

Written by the company

The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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5.0

All reviews

(1,089)

330 reviews in the last 12 months

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Rated 5 out of 5 stars

I would like to thank The Medicare…

I would like to thank The Medicare Family for thier help in helping my wife and I through the process. Julia O"Conner was amazing and answered all our questions and guided us every step of the way. Thank you Julia.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Aaron Landers was very patient and…

Aaron Landers was very patient and informative. Signing up for Medicare should be simple, but it is not. He helped me make a decision I am comfortable with. I would recommend The Medicare Family and Aaron Landers in particular.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Peggy Wilhelm was very helpful

Peggy Wilhelm was very helpful. She walked me through several different Medicare supplements and we found one that works great in the area I live. She is knowledgable and assisted me in the best way. I recommend this company.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Veteran plan to use nationwide

When I was looking for a ppo plan for part C on my medicare plan Julia O'Connor chose a plan I had been looking into. One of the biggest things was she found the one that had a great give back for part B and would fit my needs as a veteran.

GM

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Medicare Family

The Medicare family agent, Jonathan Wake was very helpful, proficient and professional.
He answered all my questions, let me know the terms of my policy, how to use it and set me up with the best policy I could obtain.
Thanking you for contacting me for this Medicare policy.
David Anglin

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Janel made my experience absolutely…

Janel made my experience absolutely wonderful. She explained everything, she was patient with all of my questions and extremely informative. I will recommend this company particularly Janel to anyone whose looking for assistance with Medicare Supplements

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I am so grateful for my medicare agent

I am so grateful for my medicare agent, Peggy Willem! She was organized with all the information for me and knew what to ask, and explained things very clearly. I recommend everyone get a Medicare agent to lead you through the Medicare journey. Thank you, Peggy, for all your help!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Jon Wake with The Medicare Family…

Jon Wake with The Medicare Family responded to my inquiry on Medicare and supplemental insurance vs a Medicare advantage. Throughout many phone calls between the two of us, he spent many hours going over the different options and never got frustrated with me and my million questions and scenarios without complaint, and many calls back with answers. We finally came to a conclusion and within the day I was fully insured through a supplemental policy and prescription policy and a couple days later I have the cards in the mailbox. I appreciate all the helped me through this nerve racking decision.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service with knowledgeable staff

Thank goodness for the kind and thorough staff at The Medicare Family! I felt overwhelmed by the process trying to navigate it on my own, but between the book, the videos, but most importantly the help of Aaron Landers, an agent on staff, I am now signed up for the plans I need for my life situation. A huge weight has been lifted and I am so relieved that I found this company. It was easy to set up an appointment online and I got my questions answered. When it came time to sign up (I first reached out about three months before I needed to sign up), we got it done. Thank you, Aaron Landers and thank you to Sylvia for all the great info. I sure do appreciate it

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Can’t thank you enough for helping us…

Can’t thank you enough for helping us navigate through the Medicare maze! Got great information and were able to make informed decisions! Thanks to Jon we feel much better about our transition from private insurance to Medicare!!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent help in switching Medigap Coverage

Our Medicare Family representative/agent, Janel Joest, was patient, knowledgable and very helpful in explaining our options for replacing Medigap coverage. She explained and guided us through the application process. I was successful in replacing my policy, and my wife is waiting to hear about her application.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Elisha Brewer was excellent!

Elisha Brewer was excellent!! I had a conversation with her about pursuing Medigap vs Medicare advantage and she gave be all the details I needed to decide on what was best for my situation. She was able to complete my application 6 months, I out, I signed on line so that my payment was secured, in and all that I needed to know. She was very professional and would highly recommend her.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Great experience!! I was apprehensive about getting my Medicare started but Jon at The Medicare Family made it easy!! He explained everything, and answered all questions. I have recommended The Medicare Family to family and friends.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

The Medicare Family representatives are superb!

The Medicare Family representatives are very knowledgeable about the various Medicare plans and intricacies. This knowledge is extremely valuable to retirees trying to navigate a complex system. As is typical for the US government, nothing is simple. Gov't handbooks while helpful are overly complicated leaving most people but lawyers confused. It's great to have a trusted, reliable company and representatives that can assist with the best plan selection for our situation.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Janet Keith was very knowledgeable and…

Janet Keith was very knowledgeable and easy to work with. She answered all questions and made it easy to understand Medicare and was able to explain all aspects of the process. Highly recommend!

29 January 2026
Unprompted review

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