The Medicare Family Reviews 

1,089
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and professional approach, often noting their patience. Agents are highly regarded for providing focused, detailed advice and clear explanations, making complex information easy to grasp. The overall service is frequently described as superb, transforming the often-overwhelming process of navigating Medicare into a simple and stress-free experience. Reviewers appreciate the proactive follow-up and continuous support, ensuring they receive the best plans tailored to their specific needs, which instills confidence in their choices.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and knowledge of the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, knowledge, and... See more

User experience

Customers consistently note positive experiences with the user experience, often describing it as easy,... See more

Customer communications

Reviewers mention positive feedback about contact, with many expressing satisfaction after reaching out to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Maddie Crispino helped me with a focused, detailed and to-the-point advice. She crystallized so much (all) useful information – that too in aesthetically pleasing manner! Her cautionary notes when nee... See more

Rated 5 out of 5 stars

So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow... See more

Rated 5 out of 5 stars

I was very reluctant to go this route to get a new Medicare plan for 2026 since my plan was the one to cancel renewal for next year. I happened to get their agent Jordan Miller and I have to say, he... See more

Rated 5 out of 5 stars

I had called The Medicare Family and spoke with Aaron Landers and he really helped me get a supplement plan. I found trying to get information very overwhelming and he made it very easy. I would advis... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency

Written by the company

The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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5.0

All reviews

(1,089)

330 reviews in the last 12 months

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Rated 5 out of 5 stars

The agency Sylvia Gordon, Medicare mama…

The agency that I use to help me was great. The person that help me was Elisha, she was great and very helpful and knowledgeable. She had all the patience in the world and was able to answer all my questions. Thank you very much Carmen Cruz

9 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Medicare Mama and Aaron

I had been looking for about a year now on Instagram into all the Medicare in's and outs for when I had planned to retire in 2027 and man this could not have been more confusing. So I settled with Medicare Mama since I liked what seemed to be her honest opinions on traditional Medicare vs. a Medicare Advantage plan. So long story short unfortunately I had a forced retirement and had to act quick. I called Medicare Mama and got a gentleman by the name of Aaron Landers and I have to say I'm so glad he got my call because he knows his stuff for sure and he was able to help guide me through this process with ease. Thank you Aaron for having the patients I needed you to have for me since I knew very little of what to do. Your my hero and THANK YOU !!! so much for your guidance during this difficult time.

Sincerely,
Rose L.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I would LOVE to recommend this company…

I would LOVE to recommend this company to ANYONE out there looking for help finding Medicare Insurance! Julia O'Connor was amazing and helped me better understand and find the right Health Insurance for me. There are hundreds of companies out there and this is the BEST by Far and Julia is top notch for sure!!! I was never pressured to sign or do anything which was awesome.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Navigating the nightmare known as Medicare!

After months of trying to figure out Medicare on my own, I scheduled an appointment with Elisha. She was great! She helped me understand the pros and cons between a Medicare Advantage plan and a Medigap plan so I was able to make an educated choice on which would be best for me. I am so appreciative of her patience with all my questions!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Peggy Willem of The Medicare Family…10 STARS

Peggy Willem of The Medicare Family !!!!!!!!!!!!!!!!!! 10 stars easy. Husband and I went through this process at the same time. Started my final trip down retirement planning which was to learn as much as I could about Social Security and Medicare plans. Social Security was easy but Medicare.......OMG, my brain was a scrambled mess. I then decided to purchase Silvia Gordon's book from The Medicare Family, and I joined their Facebook group. Those 2 things alone were all I needed to help organize my thoughts and help me to plan PROPERLY. I had an initial call (free of charge) with The Medicare Family one year before my 65th birthday. That call eased my worry A LOT. Then as I moved towards retirement age I became more and more knowledgeable about my (our) options. Scheduled a call with Peggy Willem at TMF about my plan and she was sooooooo helpful. So much that her knowledge in our options helped me to decide that I didn't have to wait to retire. Our finances were in order and the only thing that was holding me back was all the Medicare mumbo-jumbo. Nobody wants to retire only to end up being healthcare bankrupt. Thanks to Peggy I was able to apply for Social Security and get Medicare A+B approved within a 2 week period and gave my notice at work. We had our call with Peggy on my last day of work and she was able to get us finalize all the new healthcare plans we needed (Supplement and Drug Plans). There was no gap in our healthcare coverage from my work to Medicare. Feeling very fortunate for Peggy. Contact her without hesitation.

Peggy Willem
Licensed Medicare Specialist
The Medicare Family
themedicarefamily.com

THANK YOU PEGGY !!!!!!!!!!!!!!!!!!!!!!!!!!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

My retirement was rather unexpected and…

My retirement was rather unexpected and i had to act fast to get things in place.Luz Clarita with The Medicare Family made my process very easy and pleasurable. I was up and running before I knew it and everything went off without a hitch.
Thank you Luz Clarita and The Medicare Family for a job well done!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

so easy

Peggy was wonderful made it all simple and painless
she was very pleasant easy to talk to and very knowledgeable would recommend her to anyone

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Peggy W was great to deal with

Peggy W was great to deal with. She answered all my questions and brought up many options I would not have thought of myself. Honestly not sure how I would have navigated all the medicare options without her assistance. Still waiting on some snail mail things, but so far, all supplemental programs have showed up as described. Oh, and start with the book, it will help anyone getting ready to begin the process of signing up.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Aaron Landers made our visit easy and accurate.

Aaron Landers made our visit easy and accurate. He took care of things that were easy and legal for him to do and what he could not do, he sent useful links that made things easy on our side. Less than and hour, all of our time is important.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

5 stars for Alicia Williams.

We had a phone call today with Alicia Williams. My wife and I found her both personable and professional. We appreciated her attention to detail in giving us the most accurate information on how to move forward with our healthcare coverage. We look forward to following up with her in the near future. Thanks to The Medicare Family.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

I had been following Medicsre momma on…

I had been following Medicsre momma on social media for over 2 years. When zI was about to turn 65 I reached out and was enrolled in a supplemental plan that gave back $180. I was also issued a card that I could spend $ each month on items similar to FSA's rules. It was easy and seamless.

23 February 2026
Unprompted review

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