I'd seen Sylvia Gordon of The Medicare Family post educational videos on Tik Tok. I called the company for help. Austin Hindes took all my medical information & set me up with broker Liz Trevino. She... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.
Contact info
20240 Hague Road, 46062, Noblesville, United States
- (800) 970-1964
- hello@themedicarefamily.com
- themedicarefamily.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got Medicare Questions?? CALL THIS COMPANY!!
My representative, Alex Mellinger, was friendly, personable and very knowledgeable on the ins and outs of Medicare, and ALL the nuances in-between. Appreciated him taking the time to make sure I understood the options for my specific circumstances.
I felt that he was sincere in wanting to provide this service....I didn't feel as if he was just checking off a box. I asked a slew of questions and he provided clear, understandable answers... even when answering several of them over and over!
I'm extremely thankful that I found this company and highly recommend them!!
Professional and friendly
Peggy Willhem was very professional, friendly and knowledgeable about all the Medicare processes. This consultation was very informative and precise. As well as done in a timely manner. Peggy is an asset to The Medicare Family and I look forward to working with her again soon.
What a fantastic experience I had with…
What a fantastic experience I had with John, my Medicare insurance agent! He was friendly and approachable, making a complex topic feel simple and manageable. I appreciated how they took the time to explain everything, ensuring I understood my choices. He truly went above and beyond to make sure I felt comfortable and confident in my plan selection. I can't thank him enough for his support and dedication. If you're looking for someone to guide you through your Medicare options, look no further!
Peggy was very informative and the…
Peggy was very informative and the entire process was seamless. Highly recommended!
Very low pressure
Very low pressure, not trying to sell me into a program or anything just giving me information and I appreciated that
Jon Wake has been so wonderful!
Jon Wake has been so wonderful to answer my questions and help get me set up with Medicare when I didn't have a clue on the process. He has been so patient! I couldn't have done this without him. 5 star service all the way!
I called and left a message concerning…
I called and left a message concerning the status of my husband's policy. Emily called back within the hour, had already done the investigative work and provided me with the information I required. Super friendly and knowledgable. She even said she will call me back in several days to make sure all my concerns were resolved.
They helped me sign up for my medicare…
They helped me sign up for my medicare and it made it so easy.
I feel I was given the best options for my health needs and I'm very satisfied!
Thank you!
So far I have been really impressed
So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow up emails with useful information after our discussion - just like they said they would. They answered all of my questions - even the ones I asked numerous times🤣- patiently and were very professional.
Preparing my journey into Medicare
Preparing my journey into Medicare and supplements I reached out to The Medicare Family.. Love all of Sylvia’s Facebook posts, so informative AND those HATS 💝
I received a prompt call from Mike Locke and was very impressed by his professionalism and knowledge.
All of my questions were answered and he provided contact information for future needs.
Absolutely NO regrets.
Great Service 👍🏼
Casey was informative
Casey was informative, thorough and made the entire process painless. He removed the stress involved and it is greatly appreciated!
Casey was very knowledgeable and helped…
Casey was very knowledgeable and helped me with everything I needed to know about Medicare.
Medicare Family Review
Alicia called exactly on time, was very easy to talk to and had the answer to all my questions. Highly recommend!
The Medicare Family is top-notch.
The Medicare Family had agents who set clients up with a plan that meets their specific needs. The agents search plans and give multiple options for supplement plans, dental, eye, and Part D. I like that they review coverage every year. Also, the service costs $0.00; it is free. Did I mention it is free? They also do not promote one insurance company over another, which I found refreshing.
Talking with a real person to assist…
Talking with a real person to assist with my questions makes all the difference. Medicare family was quick to answer my call. Emily was very knowledgeable, answered all my questions, and provided the requested information. Thank you for your excellent customer service!!
Cindy O.
Very down to earth and patient
Very down to earth and patient, lovely people to deal with and talk to and takes their time talking to you about your issues!
I spoke with Emily about if I would…
I spoke with Emily about if I would need to sign up for Medicare at age 65.
She was very helpful and professional and gave me great advice.
She made a confusing process very easy.
Thanks Emily .
I moved from Florida to PA and needed…
I moved from Florida to PA and needed to change my insurance. Emily has been very helpful in this process.
Emily- Another exceptional team member
Every time I call The Medicare Family team with questions, they have been exceptionally helpful. This was the case today. Emily was professional and personable, overall another wonderful experience.
Medicare Family did a fantastic job…
Medicare Family did a fantastic job explaining and setting me up with my Supplement premium Jon Pumphrey was very informative and helpful throughout the process very nice to work with!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








