The Medicare Family Reviews 

1,082
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpfulness, making complex processes easy to understand. People appreciate the personalized guidance and patience shown by agents who go above and beyond to answer questions and provide detailed, focused advice. The customer service is frequently highlighted for its efficiency and ease, with many reviewers noting a stress-free and pleasant user experience. Reviewers also value the proactive follow-up and ongoing availability of support, ensuring all concerns are addressed and making the overall process seamless and convenient.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents' knowledge and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, knowledge, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as easy, stress-free,... See more

Customer communications

People report positive experiences with contact, expressing satisfaction with the responsiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd seen Sylvia Gordon of The Medicare Family post educational videos on Tik Tok. I called the company for help. Austin Hindes took all my medical information & set me up with broker Liz Trevino. She... See more

Rated 5 out of 5 stars

I learned of the Medicare Family from Sylvia’s instagram page, started following her, purchased the book and followed up with a phone call. Talked to Alicia Williams, she was very knowledgeable in ans... See more

Rated 5 out of 5 stars

Casey had been referred to me from a close friend of mind. He guided me through the complicated maze of choices. He was able to answer the questions I asked and provide me with the information I req... See more

Rated 5 out of 5 stars

Maddie Crispino helped me with a focused, detailed and to-the-point advice. She crystallized so much (all) useful information – that too in aesthetically pleasing manner! Her cautionary notes when nee... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency

Written by the company

The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(1,082)

323 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got Medicare Questions?? CALL THIS COMPANY!!

My representative, Alex Mellinger, was friendly, personable and very knowledgeable on the ins and outs of Medicare, and ALL the nuances in-between. Appreciated him taking the time to make sure I understood the options for my specific circumstances.

I felt that he was sincere in wanting to provide this service....I didn't feel as if he was just checking off a box. I asked a slew of questions and he provided clear, understandable answers... even when answering several of them over and over!

I'm extremely thankful that I found this company and highly recommend them!!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

Peggy Willhem was very professional, friendly and knowledgeable about all the Medicare processes. This consultation was very informative and precise. As well as done in a timely manner. Peggy is an asset to The Medicare Family and I look forward to working with her again soon.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic experience I had with…

What a fantastic experience I had with John, my Medicare insurance agent! He was friendly and approachable, making a complex topic feel simple and manageable. I appreciated how they took the time to explain everything, ensuring I understood my choices. He truly went above and beyond to make sure I felt comfortable and confident in my plan selection. I can't thank him enough for his support and dedication. If you're looking for someone to guide you through your Medicare options, look no further!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Very low pressure

Very low pressure, not trying to sell me into a program or anything just giving me information and I appreciated that

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Jon Wake has been so wonderful!

Jon Wake has been so wonderful to answer my questions and help get me set up with Medicare when I didn't have a clue on the process. He has been so patient! I couldn't have done this without him. 5 star service all the way!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

I called and left a message concerning…

I called and left a message concerning the status of my husband's policy. Emily called back within the hour, had already done the investigative work and provided me with the information I required. Super friendly and knowledgable. She even said she will call me back in several days to make sure all my concerns were resolved.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

So far I have been really impressed

So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow up emails with useful information after our discussion - just like they said they would. They answered all of my questions - even the ones I asked numerous times🤣- patiently and were very professional.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Preparing my journey into Medicare

Preparing my journey into Medicare and supplements I reached out to The Medicare Family.. Love all of Sylvia’s Facebook posts, so informative AND those HATS 💝
I received a prompt call from Mike Locke and was very impressed by his professionalism and knowledge.
All of my questions were answered and he provided contact information for future needs.
Absolutely NO regrets.
Great Service 👍🏼

13 May 2026
Unprompted review
Rated 5 out of 5 stars

The Medicare Family is top-notch.

The Medicare Family had agents who set clients up with a plan that meets their specific needs. The agents search plans and give multiple options for supplement plans, dental, eye, and Part D. I like that they review coverage every year. Also, the service costs $0.00; it is free. Did I mention it is free? They also do not promote one insurance company over another, which I found refreshing.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Talking with a real person to assist…

Talking with a real person to assist with my questions makes all the difference. Medicare family was quick to answer my call. Emily was very knowledgeable, answered all my questions, and provided the requested information. Thank you for your excellent customer service!!
Cindy O.

8 May 2026
Unprompted review

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