Easy to use website and very efficient customer service. They quickly corrected my order details when contacted about a failed order through a 'marketing company'. The delivery was fast, the price goo... See more
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Review summary
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Reviews shaping this summary
I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it . Delivery was really quick and items are... See more
Company replied
Ordered a Bibi doll as a Christmas present for my granddaughter ..was not disappointed when it arrived.. what a beautiful doll..lovely features soft to touch a lovely little well made outfit this spec... See more
Company replied
Have purchased from this Company numerous times. The items I have bought are always of excellent quality and are definitely value for money. They arrive super quick and are packaged really well. I... See more
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Company details
Written by the company
Visiting The Magic Toy Shop is truly as enchanting as it sounds – thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests (yes, really!), whether you’re looking for inside or outside entertainment.
Contact info
Unit 6, Edenbridge Trade Centre, Hever Road, TN8 5EA, Edenbridge, United Kingdom
- 01732866922
- info@themagictoyshop.co.uk
- themagictoyshop.co.uk
4.4
Excellent
726 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great for kids
Item came my son checked it and stated it was fine. Now wrapped up for Xmas, price was good and will order more very soon, thanks
17 November 2025
Reply from The Magic Toy Shop
Dear James,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to hear that you are more than satisfied with your order. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Great products
Items are good quality, good price and arrived very quickly! Highly recommend.
22 October 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Charlotte,
Thank you so much for the 5 star rating, it means a lot to us. We are pleased to know that you are satisfied with your order, finding the quality, price and delivery of the items to be great! Your recommendation means a lot to us.
Kind regards,
MN
The Magic Toy Shop
Good Service & Price
Purchased a garage bike hoist. Prompt delivery. Not installed it yet but looks good. Very competitive price. Considering buying another.
20 October 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Ron,
Please accept our sincerest gratitude for the 5 star rating. We are please to know that you are more than satisfied with your order, finding the Bike Hoist to be good with competitive pricing and prompt delivery. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
I ordered 30 strawberry planters…
I ordered 30 strawberry planters yesterday and they arrived first thing this morning, well packaged and undamaged.
Having tried other planters, I find these the best on the market
27 October 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Mr. John,
Thank you so much for the 5 star rating and wonderful feedback. We are delighted to know that you are more than satisfied with your order, finding the strawberry planters to be the best on the market! We look forward to serving you again soon.
Kind regards,
MN
BiBi Doll
The ordering and delivery process was…
The ordering and delivery process was straightforward, and the mini hoover was a perfect birthday present for our twoyear old grandson.
24 October 2025
Unprompted review
Reply from The Magic Toy Shop
Hello,
Thank you so much for the 5 star rating. We are delighted to know you are more than satisfied with your order. We are glad to hear that you found the order processing to be straightforward, along with the perfect item. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Rapid delivery and product as described
Rapid delivery and product as described
10 October 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Kenneth,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to know that you are more than satisfied with your order, we look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Prompt delivery.
1 October 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Pat,
Thank you so much for the 5 star rating and positive feedback. We are pleased to know that you are more than satisfied with your order. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Quality and Value for Money Items
Have purchased from this Company numerous times. The items I have bought are always of excellent quality and are definitely value for money. They arrive super quick and are packaged really well. I most definitely recommend this Company for items for the little ones.
6 October 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Jennifer,
We are absolutely delighted to hear that you have ordered from us multiple times and have been more than satisfied each time. We aim to provide our customers with quality items at reasonable prices with quick delivery services. Thank you so much for the 5 star rating. Your recommendation means a lot to us. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Outstanding delivery
Ordered a product on a Friday afternoon and it was delivered on Saturday morning, absolutely amazing!!!
Good prices too. Will definitely use this company again.
Thank you so much
11 October 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Darren,
Thank you so much for the 5 star rating, it means a lot to us. We aim to provide us our customers with quality items at reasonable prices with quick delivery services. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Goid experience I found this company
I found this company, efficient, helpful and honest
2 October 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Deb,
We are pleased to hear that you had a good experience ordering with us. Thank you so much for the 5 star rating. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Defective product - terrible customer service
The product I ordered - an electronic puzzle game - not only stopped working after about 6 weeks but became incredibly hot and started smoking in my son's hands.
The Magic Toy Shop has not responded to any of my emails on the matter of a refund. Quick to take your money, but clearly not interested when things go wrong.
Take your money elsewhere.
29 September 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Chris,
We are very sorry to hear about your experience. We have checked our records and can confirm that we have not received any communication from your end regarding this issue.
Please visit our website and use the form available on the Contact Us page to reach our support team directly. Once we receive your details, our team will promptly look into this and assist you with a suitable resolution.
Kind Regards,
MN
The Magic Toy Shop
Order was fulfilled quickly and…
Order was fulfilled quickly and efficiently
Products arrived well packed and the quality exceeded expectations. Lovely. Thank you
17 September 2025
Reply from The Magic Toy Shop
Dear Nikki,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to know that the quality of the items exceeded your expectations, along with quick delivery services. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Lovely to browse and see all the things…
Lovely to browse and see all the things they sell. The two items I bought are very good, was packaged well and was a good price.
17 September 2025
Reply from The Magic Toy Shop
Dear Mrs. S L Giles,
We are pleased to hear that you found the items you bought to be good, well packaged and reasonably priced. Thank you so much for the 5 star rating, it means a lot to us. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Just love the magic toy shop,
Just love the magic toy shop,, purchased a lot of things from this site,, always happy,, fast and efficient delivery also,, would definitely recommend
17 September 2025
Reply from The Magic Toy Shop
Dear Helen,
Thank you so much for the 5 star rating and recommendation. We are pleased to hear that you have always had a positive experience with us. Nothing gives us more joy than a satisfied customer. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Good quick delivery and good prices.
24 September 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Nicola,
We are please to know that you are more than satisfied with your order, finding the delivery services to be quick, with good prices. Thank you so much for the 5 star rating, we look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Absolutely amazing service
Absolutely amazing service. Next day delivery on part of my order and the following day for the other part (all free delivery) quality and well priced toys. I would recommend to everyone!
12 September 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Jody,
We are pleased to know you are more than satisfied with your order. We aim to provide our customers with quality items, at reasonable prices, with free and fast delivery services. Thank you so much for the 5 star rating. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Great price
Great price! Delivery a little later than expected and also was left on my doorstep, but that's more a courier issue so full stars because the item is well worth the money.
18 August 2025
Reply from The Magic Toy Shop
Hello Claire,
Thank you so much for the 5 star rating and positive feedback. We are glad to hear that you are more than satisfied with the item. As for the delivery issues, we do apologize for the inconvenience and will look into the matter, forwarding the information to the courier to ensure this does not repeat in the future!
Kind regards,
MN
The Magic Toy Shop
Easy to use website
Easy to use website, selection of delivery options.
Easy to build ramp, my 8yr old son did it himself.
23 August 2025
Unprompted review
Reply from The Magic Toy Shop
Hello,
We are pleased to know that you are more than satisfied with your experience with us, including the website, delivery and item you received. We are glad to hear that your 8 year old son was able to place the order themselves. Thank you so much for the 5 star rating, it means a lot to us!
Kind regards,
MN
The Magic Toy Shop
Fantastic quality great product…
Fantastic quality great product excellent value for money thank you so much 👌
18 August 2025
Reply from The Magic Toy Shop
Dear Lee,
We are pleased to know you are more than satisfied with your order, finding the product to be great and excellent value for money. Thank you so much for the 5 star rating and recommendation. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Birthday gift
Ordering and delivery was good.
Item wasn't as good quality as expected for price.
The collar around the toy cats neck broke after 2 days.
12 August 2025
Unprompted review
Reply from The Magic Toy Shop
Hello Carol,
Thank you for sharing your feedback with us. We are sorry to hear about the disappointment you experienced with your order, as this is not the level of service we aim to provide. For all such issues, please reach out to our support team within 30 days of receiving your order, and we will be happy to assist you in resolving the matter.
Kind Regards,
MN
The Magic Toy Shop
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