The order didn't arrive (the picture suggests it was left outside in a public area and never reached me) but the company is just not responding to emails except for one time and then not again. I am... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a step and slide set for my sons first birthday. I was sent the wrong colour set at first, this was corrected after a couple weeks which I appreciate. My main issue with the company has bee... See more
I was very sceptical ordering off this website after seeing the reviews. I brought 2 items before actually seeing the reviews as after seeing them I probably wouldn't off. But glad I did its an amazin... See more
We ordered our little girl a step and slide set as she was delayed (born early) and we wanted to help her development. It was delivered on Wednesday and she was standing independently by Friday! We ha... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a set for my grandchildren to…
Bought a set for my grandchildren to use and they love it, just the right range for little ones.
We are always adding to it.
Great quality and easy to order.
Feels like a lovely company to buy from.

Reply from Theluxurynurserycompany
FANTASTIC!!
So many gorgeous products! My go to place for gift buying! Thank you luxury nursery for your quick response and delivery!
My little one loves the soft play from…
My little one loves the soft play from The Luxury Nursery
OH DEAR!!!!
Company appears to be gifting racist influencer Elle Darby(now Swift) products. Darby had 40+ racist, homophobic, fat phobic and ableist tweets exposed.

Reply from Theluxurynurserycompany
This is a beautiful Gift for my…
This is a beautiful Gift for my Granddaughters 1st Christmas

Reply from Theluxurynurserycompany
Great company
Great company. Order arrived fast and the quality is amazing. Love our new soft play. Customer service were great; friendly and helpful. Would definitely use again.
Great customer service, not too happy with product
Had a great experience with customer service for this product. They were very responsive to all my questions after placing the order. The soft play set has not arrived, and although im happy with the product itself, I feel as if the colour (beige) as shown on the site is quite misleading, and looks very very pink in real life. This is for my sons room, and looks quite out of place. However, he does really enjoy playing with the set.
Really impressed with the Luxury…
Really impressed with the Luxury Nursery company. I found them on Instagram and was a bit skeptical as to whether to order or not, but saw that Lucy Mecklenburg had ordered from them so thought we'd give them a go.
Ordering was really easy. Finding what we wanted was really easy. The website is easy to navigate.
They also gave us a code for £10 off in an email which we could use when ordering.
Once we had ordered they sent a link so we could track the parcel and gave us regular updates on when it had been despatched, where it was in transit and when to expect delivery.
Overall really impressed.
Would definitely recommend
Great customer service!
My little girls absolutely love their soft play!! I had some questions and they were so helpful. Will definitely be buying again from here!
Helpful communication before purchase…
Helpful communication before purchase and purchased beautiful soft play bundle which keeps my 1.5yo entertained for hours! Thankyou!
Highly recommend!
Love this company! Always order gifts from here, I can count on the quality of the items and such a great choice too. The customer service has been amazing when I’ve had questions of delivery for sending presents!
Very cute item
Very cute item, well made. Quite small which is good as easily fits for storage.
Great service
I have ordered a few things from The Luxury Nursery and have been happy every time. Such a speedy delivery and great quality products, that also look great in the home. The softplay is always a massive hit with any of my children’s friends.
Ordered soft play
Ordered soft play to get an email a few days later to say they had an issue with stock levels and my order was cancelled. No offer of “ I will get in touch when it is back in stock”
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







