Theluxurynurserycompany Reviews 

57
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

The order didn't arrive (the picture suggests it was left outside in a public area and never reached me) but the company is just not responding to emails except for one time and then not again. I am... See more

Rated 3 out of 5 stars

I ordered a step and slide set for my sons first birthday. I was sent the wrong colour set at first, this was corrected after a couple weeks which I appreciate. My main issue with the company has bee... See more

Rated 5 out of 5 stars

I was very sceptical ordering off this website after seeing the reviews. I brought 2 items before actually seeing the reviews as after seeing them I probably wouldn't off. But glad I did its an amazin... See more

Rated 5 out of 5 stars

We ordered our little girl a step and slide set as she was delayed (born early) and we wanted to help her development. It was delivered on Wednesday and she was standing independently by Friday! We ha... See more

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3.5

Average

TrustScore 3.5 out of 5

57 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(57)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a set for my grandchildren to…

Bought a set for my grandchildren to use and they love it, just the right range for little ones.
We are always adding to it.
Great quality and easy to order.
Feels like a lovely company to buy from.

2 June 2023
Unprompted review
Theluxurynurserycompany logo

Reply from Theluxurynurserycompany

Thank you Simon for your feedback!

Rated 1 out of 5 stars

OH DEAR!!!!

Company appears to be gifting racist influencer Elle Darby(now Swift) products. Darby had 40+ racist, homophobic, fat phobic and ableist tweets exposed.

22 December 2022
Unprompted review
Theluxurynurserycompany logo

Reply from Theluxurynurserycompany

It’s a shame you feel the need to write us such a review when you have never purchased from us or contacted us for advice or help.

Rated 5 out of 5 stars

Great company

Great company. Order arrived fast and the quality is amazing. Love our new soft play. Customer service were great; friendly and helpful. Would definitely use again.

12 November 2021
Rated 3 out of 5 stars

Great customer service, not too happy with product

Had a great experience with customer service for this product. They were very responsive to all my questions after placing the order. The soft play set has not arrived, and although im happy with the product itself, I feel as if the colour (beige) as shown on the site is quite misleading, and looks very very pink in real life. This is for my sons room, and looks quite out of place. However, he does really enjoy playing with the set.

20 October 2021
Rated 5 out of 5 stars

Really impressed with the Luxury…

Really impressed with the Luxury Nursery company. I found them on Instagram and was a bit skeptical as to whether to order or not, but saw that Lucy Mecklenburg had ordered from them so thought we'd give them a go.
Ordering was really easy. Finding what we wanted was really easy. The website is easy to navigate.
They also gave us a code for £10 off in an email which we could use when ordering.
Once we had ordered they sent a link so we could track the parcel and gave us regular updates on when it had been despatched, where it was in transit and when to expect delivery.
Overall really impressed.
Would definitely recommend

2 October 2021
Rated 5 out of 5 stars

Great customer service!

My little girls absolutely love their soft play!! I had some questions and they were so helpful. Will definitely be buying again from here!

20 September 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Love this company! Always order gifts from here, I can count on the quality of the items and such a great choice too. The customer service has been amazing when I’ve had questions of delivery for sending presents!

20 September 2021
Unprompted review
Rated 5 out of 5 stars

Great service

I have ordered a few things from The Luxury Nursery and have been happy every time. Such a speedy delivery and great quality products, that also look great in the home. The softplay is always a massive hit with any of my children’s friends.

12 September 2021
Unprompted review
Rated 1 out of 5 stars

Ordered soft play

Ordered soft play to get an email a few days later to say they had an issue with stock levels and my order was cancelled. No offer of “ I will get in touch when it is back in stock”

7 September 2021

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