Timely delivery, flagged up by polite, helpful driver, half an hour before he arrived - which was what I'd asked for upon ordering. Then, with a cup of tea polished off he expedited the shifting of la... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always friendly, polite and accommodating to your preferred delivery day. The logs are great and plentiful, burn beautifully and are also very clean so you don't feel like you are bringing any insect... See more
Company replied
I always have positive experiences over the years with The Log Shed Ordering is straightforward and I do it over the phone mainly as I can sort delivery date easily . Never had any issues . Logs... See more
Company replied
Excellent service, as always. The whole team are a pleasure to deal with. Sue in the office couldn't possibly be more helpful (she is wonderful actually), and the delivery driver (sorry I don't know h... See more
Company replied
Company details
Written by the company
At The Log Shed, we pride ourselves on our excellent products and are huge believers in ‘good old fashioned’ customer service. We deliver nationwide throughout the UK and offer the finest quality kiln-dried logs, a range of beautiful log stores and fireside accessories. All our wood comes from sustainable sources with quality second to none. We offer kiln dried firewood which is dried in our own wood fired kilns. All our wood is Woodsure “Ready to Burn” certified and passed through strict quality controls making it ready to burn immediately. Our friendly, knowledgeable team are at your service!
Contact info
United Kingdom
- thelogshed.com
4.9
Excellent
969 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Excellent delivery experience
Good communication before delivery, very helpful and friendly delivery driver
20 August 2025
Easy to use website with good product…
Easy to use website with good product description. Prompt reply with quick delivery date. Special mention to Stevie the delivery driver. Excellent service.
19 August 2025
Reply from The Log Shed
Aw, we love Stevie too Mark!
A happy experience
I liked being able to speak to someone over the phone who was polite, efficient and friendly. The delivery came on time and the product was, as always, superb. Thank you.
23 August 2025
Reply from The Log Shed
We are so pleased you were happy with your experience - it's always a pleasure to speak to you.
Used the phone to order my logs
Used the phone to order my logs this method is very easy and the lady taking my order was very helpful gave me delivery date and time very pleased
22 August 2025
Reply from The Log Shed
Thank you so much for your kind review James - good customer service is at the heart of our business.
Very prompt delivery of logs
Ordered logs at 12 noon they were delivered at 4pm.The lady when ordering was very helpful and knowledgeable regarding which logs to purchase,the delivery man was also very helpful pulling the logs down a pebble path,so all in all very good experience.
Janet & Tim
1 September 2025
Unprompted review
Reply from The Log Shed
We always try to be speedy :)
From lorry to Log store.
Timely delivery, flagged up by polite, helpful driver, half an hour before he arrived - which was what I'd asked for upon ordering. Then, with a cup of tea polished off he expedited the shifting of large bag from lorry to log store down a 30m drive in a jiffy. A cheerful wave goodbye completed a ten minute process from start to finish.
15 August 2025
Reply from The Log Shed
Our delivery drivers are the best David! And always appreciative of a quick cuppa :)
Reply from The Log Shed
Thank you so much Steven.
Reply from The Log Shed
Thanks Steve - we really do try our very best
Can't wait for winter!
Can't wait for winter!
Good choice of log packages and good prices, delivered promptly and in correct place.
Will happily use again.
19 July 2025
Reply from The Log Shed
Looking forward to delivering to you again - it may be in the dark next time!
Great service
Great service, delivered without any problems. Good value and the logs are quality
25 July 2025
Good product, helpful staff
Always helpful finding the best deal to suit my needs. Polite and professional staff and very knowledgeable.
Great product and delivery on time; delivery driver very helpful in getting the logs where we wanted them.
17 July 2025
Reply from The Log Shed
It's always a pleasure speaking to you Susan. Thank you for your kind words of recommendation.
Got my outdoor pizza oven very hot indeed
Timely delivery to the secure place requested, excellent quality oak logs, burnt very well, very hot and very little smoke. Got the Pizza oven to almost 1000 degrees. Fab.
9 July 2025
Reply from The Log Shed
You are truly a pro using Oak on the pizza oven - perfect for heat. We are so pleased you enjoyed your Log Shed experience.
Great reliable business
Great reliable business, delivery service and products are top notch, I would highly recommend 👍
16 July 2025
Excellent
Easy to navigate website. Fast delivery with a really helpful driver. Excellent.
8 July 2025
This is the fifth consecutive year that…
This is the fifth consecutive year that I have e used ‘the log shed’ and I honestly wouldn’t use anywhere else!
The website is easy to navigate, the ordering process is simple, the administrative staff are outstanding- as are the delivery drivers!!! The logs are also of an excellent quality!
Absolutely outstanding- would highly recommend!
9 July 2025
Reply from The Log Shed
It's always a pleasure Dawn - and it's great to get such positive feedback - thank you so much for taking the time to do so.
Well seasoned logs delivered when they…
Well seasoned logs delivered when they said and returned to collect empty sacks. Great service.
2 July 2025
Excellent service and quality products.
Excellent service and quality products.
21 July 2025
Unprompted review
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