Timely delivery, flagged up by polite, helpful driver, half an hour before he arrived - which was what I'd asked for upon ordering. Then, with a cup of tea polished off he expedited the shifting of la... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always friendly, polite and accommodating to your preferred delivery day. The logs are great and plentiful, burn beautifully and are also very clean so you don't feel like you are bringing any insect... See more
Company replied
I always have positive experiences over the years with The Log Shed Ordering is straightforward and I do it over the phone mainly as I can sort delivery date easily . Never had any issues . Logs... See more
Company replied
Excellent service, as always. The whole team are a pleasure to deal with. Sue in the office couldn't possibly be more helpful (she is wonderful actually), and the delivery driver (sorry I don't know h... See more
Company replied
Company details
Written by the company
At The Log Shed, we pride ourselves on our excellent products and are huge believers in ‘good old fashioned’ customer service. We deliver nationwide throughout the UK and offer the finest quality kiln-dried logs, a range of beautiful log stores and fireside accessories. All our wood comes from sustainable sources with quality second to none. We offer kiln dried firewood which is dried in our own wood fired kilns. All our wood is Woodsure “Ready to Burn” certified and passed through strict quality controls making it ready to burn immediately. Our friendly, knowledgeable team are at your service!
Contact info
United Kingdom
- thelogshed.com
4.9
Excellent
969 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from The Log Shed
Our September offer was great wasn't it! So pleased you were happy with the offer Kate.
Good friendly service
10 September 2025
Reply from The Log Shed
It's always a pleasure Gina. Thank you so much for your review.
Great service and smooth delivery
Great service and smooth delivery, lovely large bag of logs. The smell is amazing!
3 September 2025
Reply from The Log Shed
We think the Stove Mix smells lovely Peter! It really is quite unique.
Always top quality logs
Always top quality logs, light well and burn clean. Ordering process by phone is a pleasure, so helpful and cheery and delivery without fault.
2 September 2025
Always good
Always good. Have been buying my logs from them for quite a few years and never disappointed.
2 September 2025
Reputable company
Reputable company. Always good prompt service. Great staff. Good customer service.
9 September 2025
Reply from The Log Shed
Good customer service is at the heart of our business Anita. We are so happy you are pleased with our service.
Great service & quality product
6 September 2025
Easy to order and straightforward…
Easy to order and straightforward delivery.Always a pleasure to deal with and good quality logs.Highly recommended 😀😀
7 September 2025
Reply from The Log Shed
Always a pleasure Andrew - thank you for taking the time to write us a review.
Always good quality logs
Always good quality logs, excellent friendly delivery service. Ordering is as easy as falling off a log.
19 September 2025
Unprompted review
Reply from The Log Shed
That made us chuckle in the office Andy! Thank you so much for your review.
Good communication and always good logs
27 August 2025
Brilliant service
Brilliant service. Logs brought to exactly where I needed them. The lady in the office was very helpful with directing the delivery and the guy who delivered them was extremely helpful. Definitely use them as it goes without saying that the logs are brilliant.
16 September 2025
Unprompted review
Reply from The Log Shed
Thank you for your kind review Janet - we love doing what we do and we hope that shows!
Reply from The Log Shed
Thank you so much for your kind review, it's always great to deliver to familiar faces.
Great service
Lovely wood and they turn up on time for delivery slot. A little more notice for delivery might be good but I’d definately recommend this company. They never disappoint.
23 August 2025
Reply from The Log Shed
Thank you so much for the recommendation.
Returning customer
Great service, good quality dry logs. Split to a useable size. Have been a customer for 4 or 5 years, consistent supplier.
30 August 2025
Reply from The Log Shed
Thank you Paul! so pleased you love our consistent quality - I think it helps that we process and kiln dry on our premises so we can make sure the quality is top notch!
Reply from The Log Shed
Thank you for taking the time to leave us a review Elaine - it means a lot.
great quality logs and v easy to deal with
great quality logs and very easy to deal with - thanks!
29 August 2025
Reply from The Log Shed
Thank you John - it's so kind of you to leave us a review
The delivery driver who dropped off our…
The delivery driver who dropped off our logs very helpful and did evry thing he could give him a big thank you.
28 August 2025
Reply from The Log Shed
Thank you David - we think our delivery drivers are awesome! I have passed on your thanks.
Absolutely seamless service
Absolutely seamless service! I rang in the morning and my logs and coal arrived by the end of business the same day! Right in front of my (Log Shed, of course!) log store.
Outstanding!
28 August 2025
Reply from The Log Shed
Thank you so much for your review - we always try our very best!
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