Absolutely fantastic service, found a quirky little bench on the site but live way too far away to collect. Spoke to the shop owner who arranged for specialised delivery at a very reasonable price and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely adore this place. Gorgeous, eccentric and colourful stuff and its surprisingly affordable. I live on other side of country and owner has got every one of my packages to me really quickly... See more
What’s not to like, very quick despatch, excellent price and customer service. We had a very small issue with a missing bracket but it was soon resolved, nothing was too much trouble. Thanks Lillypad,... See more
Simply amazing! Martha kept me in the loop with delivery of a special item, which I really appreciated and it arrived 3 days earlier than first thought!! Martha, you have such beautiful, unique item... See more
Company details
Written by the company
The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!
Contact info
79 Meneage Street, TR13 8RB, Helston, United Kingdom
- 01326354905
- thelillypadredruth@gmail.com
- thelillypadshop.co.uk
4.8
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. I love this shop, could buy a lot of things if I had the money. I've bought from the shop in person and online. Items delivered were packaged really well and sent quickly.
16 May 2026
Fantastic service from you we come to…
Fantastic service from you we come to the shop as well as ordere on line item received perfectly as always
13 May 2026
Excellent point of contact
Excellent point of contact. Very helpful. Look forwarding to buying from them again
20 April 2026
My items arrive quickly and in perfect…
My items arrive quickly and in perfect condition
8 April 2026
Great service item packed really well…
Great service item packed really well for the journey many thanks
27 March 2026
Damaged
bought as Mothers' Day gift and when arrived was in 3 boxes and item (warthog) had broken leg - very disappointed
13 March 2026
Reply from The Lilly Pad
Hi, I’m really sorry your warthog arrived damaged—especially as it was a Mother’s Day gift, I understand how disappointing that must have been.
I did respond to your message and asked for clear photos of the damage and packaging so I could raise this with the courier and arrange a replacement or refund as quickly as possible. I haven’t yet received those
Wonderful store & owner is so helpful
Buying a gift voucher for a friend who adores this store.
Was given great advice on how to purchase & send to my friend.
11 March 2026
Love this shop
Love this shop! Second time I ordered from here. Quirky interior design if you want to stand out rather than blend in.
15 February 2026
Great service
Great customer service …kept you to date with posting details.. great quality products
8 February 2026
Amazing company
Bought a beautiful unit from the Lilly Pad - they were really helpful! Get so many compliments on it!
30 January 2026
Really good customer service messages…
Really good customer service messages are responded to quickly . Fast delivery .
22 January 2026
Pair of English Bull Terrier ornament.
Absolutely love my purchase. Great quality and great price. Brilliant service and fast delivery.
21 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.