The Leisure Warehouse Reviews 

296
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, noting that their purchased items always arrive securely packaged and ready to use. People find the online platform exceptionally easy to navigate, making the entire process of ordering necessary replacement parts completely straightforward. Consumers highlight the helpful support team when assistance is needed. Some reviewers were not happy with delivery delays and felt that customer service responses took significantly longer than expected. Some customers also mentioned that incorrect items were occasionally sent out and getting a prompt reply regarding resolved issues proved frustratingly difficult.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting items that work well and match their... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt and fast arrival times as well... See more

Service

Reviewers mention positive feedback about service, highlighting fast and prompt delivery along with helpful... See more

Order

Customers had ambiguous experiences with order processing, highlighting a split between smooth transactions... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For saying things went a little wrong with initial order.. I will say collection of the wrong item, delivery of the new item was friendly and organised.. The customer service team were very helpfu... See more

Rated 5 out of 5 stars

Got the wrong bit twice from another supplier and had to pay to return both. This despite their invoice showing the correct description. The girl there also said she couldn’t check their stocks and... See more

Rated 5 out of 5 stars

Many companies can deliver goods efficiently but a true test is how good they are at resolving issues. The Leisure Warehouse were great when I had a problem with a purchase and sorted out a refund wi... See more

Rated 5 out of 5 stars

Overall a good shopping experience on The Leisure Warehouse website. The site was easy to navigate and ordering was straightforward. Unfortunately the goods we received weren't suitable for our needs... See more


Company details

  1. Auto Machine Shop

Written by the company

Retailer of caravan and motorhome parts, spares and accessories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(296)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Well got email front ever saying they…

Well got email front ever saying they have parcel on the 28/10-24 and they are still waiting on it

28 October 2024
The Leisure Warehouse logo

Reply from The Leisure Warehouse

Hi Alan, thanks for your review. Sorry you have not received you item, it's best to contact us if you haven't received your item and we can then get it sorted for you if it has been delayed or lost rather than leave a review.

Many thanks

LW Team

Rated 5 out of 5 stars

They helped enormously

I recently purchased an air conditioning unit and a diffuser from Leisure Warehouse, and I couldn't be more pleased with my experience. Although I didn't read the instructions thoroughly and ended up ordering only part of the unit, the team was incredibly kind and courteous throughout the entire process. They took the time to explain the situation clearly and offered numerous solutions to ensure I got what I needed—often going beyond their own supplies to help me out.

Their quick responses and understanding nature made a potentially frustrating situation much more manageable. It’s rare to find such professionalism and helpfulness, and it truly stood out to me. From now on, I will definitely prioritize Leisure Warehouse for my future purchases. Highly recommended!

7 October 2024
Unprompted review
Rated 1 out of 5 stars

Ignore the ‘In stock’

I was searching for a specific bowl to fit our caravan sink. The website showed they had stock, so I decided to purchase with express delivery so we would receive it in time for our next trip. To make the cost worth it, I bought 3 other items that I didn’t particularly need yet, like tank cleaner etc.
The delivery arrived as expected, but the bowl wasn’t delivered. I emailed to chase, no reply after a couple of days so tried again. Eventually I was told they don’t have it in stock and it’s on back order. There was no communication from them to let me know they didn’t actually have the item I wanted, so I paid express delivery for 3 items I didn’t need in a hurry.
Needless to say, won’t be buying from them again.

28 September 2024

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