The Leisure Warehouse Reviews 

312
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and state that navigating the online store and placing new orders is very straightforward. People also genuinely appreciate the high quality of the replacement products and the incredible helpfulness of the support team when sorting out purchase issues. Some reviewers were not happy with unexpected delays in receiving their purchases and the frustrating lack of responses to their emails. A few consumers mentioned waiting much longer than expected for shipment updates and encountering communication difficulties when trying to reach customer service.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and fast arrival... See more

Product

Customers had positive experiences with product, noting that items arrive promptly, work well, and are... See more

Service

People report high satisfaction with the service, frequently praising prompt delivery, helpful support, and... See more

Order

Clients share ambiguous opinions on order experiences, as while many reviewers praised the straightforward... See more

Customer service

Consumers find customer service to be mixed, with reviewers praising helpful agents who provided great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The part I had been sent had a problem, a spring was flying around inside the lock. I was in the Tadcaster area so I took the lock to the warehouse and it was looked at an a fix was attempted but to... See more

Rated 5 out of 5 stars

For saying things went a little wrong with initial order.. I will say collection of the wrong item, delivery of the new item was friendly and organised.. The customer service team were very helpfu... See more

Rated 5 out of 5 stars

Many companies can deliver goods efficiently but a true test is how good they are at resolving issues. The Leisure Warehouse were great when I had a problem with a purchase and sorted out a refund wi... See more

Rated 5 out of 5 stars

Overall a good shopping experience on The Leisure Warehouse website. The site was easy to navigate and ordering was straightforward. Unfortunately the goods we received weren't suitable for our needs... See more


Company details

  1. Auto Machine Shop

Written by the company

Retailer of caravan and motorhome parts, spares and accessories.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

312 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(312)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Long delivery time for the money and…

The right product at a very competitive price. Didn’t get on with the address selection as it locked so that I couldn’t add further details which led to it being delivered to the wrong address!

28 September 2026
Rated 5 out of 5 stars

The part I had been sent had a problem

The part I had been sent had a problem, a spring was flying around inside the lock.
I was in the Tadcaster area so I took the lock to the warehouse and it was looked at an a fix was attempted but to no joy so they sent the part and said they would re-send would take roughly 7-10 days, the new lock arrived in 5 days.
The staff where friendly, polite and positive and I can say that I would definitely buy from them again and I highly recommend them.

27 August 2026
Rated 1 out of 5 stars

Ordered on 20th August

Ordered on 20th August, paid for 3 day delivery, still waiting product on 28th August. Emailed to enquire where delivery was. Reply was not an apology but excuses, so much for customer service.

28 August 2026
Rated 1 out of 5 stars

Unsatisfactory customer service

Completely dissatisfied is an understatement! I have tried to receive a response regarding my order as it has not been received after being placed on the 28th August. It was supposed to be 3-5 working days and was recorded as dispatched 1st September. After the link did not update by 3rd September I emailed and automated response stated no response would be provided until after 9th September. I emailed again on the 9th. Today 11th September still no communication and a further email has been sent. Come on Leisure Warehouse deal with your emails

9 September 2026
Unprompted review
Rated 1 out of 5 stars

The item looked like it was a used…

The item looked like it was a used second, it had marks and blemishes and was not in any original genuine packaging.

25 August 2026
The Leisure Warehouse logo

Reply from The Leisure Warehouse

Hi

Thanks for taking the time to review. We are sorry you are not happy with your product. We would be happy to collect the item and refund it but have had no correspondence from you regarding the order. The item you have ordered is not retail packaged as it is cut from a 30m roll to awning size.

Please get in touch for us to rectify.

Rated 5 out of 5 stars

How to deal with a customer …

Got the wrong bit twice from another supplier and had to pay to return both. This despite their invoice showing the correct description. The girl there also said she couldn’t check their stocks and confirm they had the right one so I was pretty fed up as I was departing in a few days on holiday.
Your girl said she would look for the part and phone back. She confirmed it was right and took my order over the phone and sent it on to me at my holiday campsite in Wales -and even got the spelling right !
Good to know that some companies know the value of customer service.

29 July 2026
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Spent several days going back and forth trying to explain an issue with our order where we were sent incorrect parts, then were told the parts weren’t included as part of the roof light kit we’d ordered. After sending several images of our order confirmation, images of the roof light and instructions clearly stating that the fittings were included, we were told that the roof light doesn’t come with any fittings, with customer services referencing incorrect instruction manuals for different roof lights and stating once again that fittings weren’t included. Poor poor customer service, seriously frustrating.

9 August 2026
Unprompted review

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