The part I had been sent had a problem, a spring was flying around inside the lock. I was in the Tadcaster area so I took the lock to the warehouse and it was looked at an a fix was attempted but to... See more
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Company details
Written by the company
Retailer of caravan and motorhome parts, spares and accessories.
Contact info
Moat House Square, LS23 7FB, Wetherby, United Kingdom
- sales@theleisurewarehouse.co.uk
- theleisurewarehouse.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically replies within 24 hours
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Long delivery time for the money and…
The right product at a very competitive price. Didn’t get on with the address selection as it locked so that I couldn’t add further details which led to it being delivered to the wrong address!
Item arrived fast and in new condition
Item arrived fast and in new condition. Item as described.
The general information is good and I…
The general information is good and I found the item I’m looking for and the further advise was also good.
Great delivery product and price thanks
Great delivery product and price thanks
Thule Awning Tie-down kit
No problem delivery but very slow in…
No problem delivery but very slow in Scottish highlands
The item I ordered must not of been in…
The item I ordered must not of been in stock as I had to wait eight days for delivery. A email would have been appreciated on the delay of order.
The part I had been sent had a problem
The part I had been sent had a problem, a spring was flying around inside the lock.
I was in the Tadcaster area so I took the lock to the warehouse and it was looked at an a fix was attempted but to no joy so they sent the part and said they would re-send would take roughly 7-10 days, the new lock arrived in 5 days.
The staff where friendly, polite and positive and I can say that I would definitely buy from them again and I highly recommend them.
Ordered on 20th August
Ordered on 20th August, paid for 3 day delivery, still waiting product on 28th August. Emailed to enquire where delivery was. Reply was not an apology but excuses, so much for customer service.
Unsatisfactory customer service
Completely dissatisfied is an understatement! I have tried to receive a response regarding my order as it has not been received after being placed on the 28th August. It was supposed to be 3-5 working days and was recorded as dispatched 1st September. After the link did not update by 3rd September I emailed and automated response stated no response would be provided until after 9th September. I emailed again on the 9th. Today 11th September still no communication and a further email has been sent. Come on Leisure Warehouse deal with your emails
Fantastic service
Fantastic service, from a company who are experts in what they sell.
I like to talk to people
Just a quick great service
The item looked like it was a used…
The item looked like it was a used second, it had marks and blemishes and was not in any original genuine packaging.

Reply from The Leisure Warehouse
Good quality fitting delivery on time…
Good quality fitting delivery on time and well packaged
How to deal with a customer …
Got the wrong bit twice from another supplier and had to pay to return both. This despite their invoice showing the correct description. The girl there also said she couldn’t check their stocks and confirm they had the right one so I was pretty fed up as I was departing in a few days on holiday.
Your girl said she would look for the part and phone back. She confirmed it was right and took my order over the phone and sent it on to me at my holiday campsite in Wales -and even got the spelling right !
Good to know that some companies know the value of customer service.
Terrible customer service
Terrible customer service. Spent several days going back and forth trying to explain an issue with our order where we were sent incorrect parts, then were told the parts weren’t included as part of the roof light kit we’d ordered. After sending several images of our order confirmation, images of the roof light and instructions clearly stating that the fittings were included, we were told that the roof light doesn’t come with any fittings, with customer services referencing incorrect instruction manuals for different roof lights and stating once again that fittings weren’t included. Poor poor customer service, seriously frustrating.
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