The Knights Vault Reviews 580

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the swords, noting their authenticity and craftsmanship. Many people also highlight the excellent delivery service, mentioning quick shipping, secure packaging, and timely arrivals, even for international orders. The ordering process is frequently described as easy and straightforward, and the staff are commended for their helpfulness, friendliness, and clear communication, keeping customers informed throughout. However, some customers experienced delays with back-ordered items, and a few noted that their orders arrived broken. While these instances caused initial dissatisfaction, the company often provided good communication and, in some cases, included a complimentary gift to compensate for the inconvenience.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers praise... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the fantastic and amazing quality of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

People report positive experiences with the ordering process. Customers found the website easy to use, with... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers describe the staff as incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought Anduril for my brother's wedding while on backorder. However due to law changes in the UK it took around five months for the new stock to arrive. Throughout, I was kept up to date on what w... See more

Company replied

Rated 5 out of 5 stars

This is the second Sword I have bought from the Knight's Vault. I would highly recommend them. Excellent quality sword and came really well packaged and came really quickly once dispatched. I ordered... See more

Company replied

Rated 5 out of 5 stars

I’ve bought from The Knights Vault twice now and both times received amazing swords. If something is on backorder you might need to wait a bit, but it’s absolutely worth it. Their customer support is... See more

Company replied


Company details

  1. Souvenir Store
  2. Collectibles Store

Written by the company

At The Knights Vault you will find one of the biggest sword collections available anywhere including many unique weapons. From sword replicas inspired by Lord of the Rings or Game of Thrones to Viking and Roman swords and hand made Scottish weaponry. As well as weaponry, we stock a broad range of beautiful handmade Scottish gifts, Lord of the Rings and Game of Thrones memorabilia, and heraldic themed gifts. There is something for everyone backed up with world class service and worldwide shipping.


Contact info

4.8

Excellent

TrustScore 5 out of 5

580 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic!!

I'm in love. I ordered letter openers and two swords and all pieces came perfectly wrapped and SO quickly!

22 April 2026
The Knights Vault logo

Reply from The Knights Vault

Yay! We’re so glad you love everything and that it all arrived quickly and safely. Enjoy your new pieces! ⚔️

Rated 5 out of 5 stars

The product is fantastic

The product is fantastic. Ordering from the website was easy. Shipping was fast.

22 April 2026
The Knights Vault logo

Reply from The Knights Vault

Thanks so much Scott! Glad you’re happy with the product and that everything was easy and fast ⚔️

Rated 5 out of 5 stars

It’s a dangerous shop

It’s a dangerous shop, full of swords and nice people, you won’t want to leave! You’ve been warned (I keep going back I love it)

22 April 2026
The Knights Vault logo

Reply from The Knights Vault

Thank you so much! Glad you enjoy the swords (and the people!) always welcome in the Vault ⚔️

Rated 5 out of 5 stars

The process was super fast

The process was super fast, they answered every question that I had about the product super quick. It was an awesome experience buying from The Knights Vault. 100% recommended.

15 April 2026
The Knights Vault logo

Reply from The Knights Vault

Thanks so much Roxana! We’re glad everything was fast and easy, and that we could help with your questions. Really appreciate the recommendation! ⚔️

Rated 5 out of 5 stars

Would highly recommend

My sword arrived very quickly,
Great customer service,
looks fantastic, feels great
and i'm delighted with the quality.
Could not be happier.
Will definitely be a returning customer.
Would highly recommend

4 March 2026
Unprompted review
The Knights Vault logo

Reply from The Knights Vault

Thanks so much for the 5 stars, Michael! We’re really glad you’re happy with your new sword and the service. We appreciate the recommendation and look forward to helping you again in the future! ⚔️

Rated 5 out of 5 stars

Superb service and fantastic product

Superb service and fantastic product! The product we wanted was out of stock and Sarah was superb in keeping us posted when they expected to restock the product and timelines for postage. Would highly recommend ordering through Knights Vault!!

3 February 2026
The Knights Vault logo

Reply from The Knights Vault

Thank you for the 5 stars, Niall! Glad we could keep you updated and get everything sorted, really appreciate the recommendation! ⚔️

Rated 5 out of 5 stars

Such quick shipping

Such quick shipping, and really great quality! We have 2 replica swords from here, and they look amazing.

25 January 2026
The Knights Vault logo

Reply from The Knights Vault

Thank you for the 5 stars, Daphne! So glad that you love your swords and that they arrived quickly! Appreciate your support, look forward to supplying you with your 3rd blade ;) ⚔️

Rated 5 out of 5 stars

very easy to order

very easy to order, had no problems what so ever

25 January 2026
The Knights Vault logo

Reply from The Knights Vault

Thanks for your review, Gillian! We’re glad you found it was easy and trouble-free placing an order with us ⚔️

Rated 4 out of 5 stars

Product was easy to order

Product was easy to order. Web site easy to navigate. Only part missing was an "estimated time" to receive product. I have no idea when it will ship.

16 January 2026
The Knights Vault logo

Reply from The Knights Vault

Thanks for the feedback, Rob! We’re glad you found the website easy to use. If you’d like an update on your order, please feel free to email us at shop@theknightsvault.com, our customer service team will be happy to help with any queries ⚔️

Rated 5 out of 5 stars

Very good quality

Very good quality, fast shipping, would buy again (:

3 January 2026
The Knights Vault logo

Reply from The Knights Vault

Thank you for your review, Gloria! So glad to hear you are happy with your purchase and that you'd shop with us again ⚔️

Rated 5 out of 5 stars

Fantastic purchase

Fantastic purchase!
My dad said it’s the best present he’s ever had.
We purchased a sword from Highlander ❤️

3 January 2026
The Knights Vault logo

Reply from The Knights Vault

How special! So glad the sword made such a special gift for your dad, our hearts are full! Thank you for the 5 stars, Sara ⚔️

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great looking sgian dubh was a brilliant present to gift over Christmas.

19 December 2025
The Knights Vault logo

Reply from The Knights Vault

Thank you for your review, Jack! Glad the Sgian Dubh arrived quickly, great Christmas gift choice! ⚔️

Rated 5 out of 5 stars

Lovely sword

Excellent product delivered quickly and well packaged. Answered questions pre sale.

19 December 2025
The Knights Vault logo

Reply from The Knights Vault

Thanks for the 5 stars, Mark! Glad you’re happy with your purchase and that we could help answer your questions! Appreciate your support ⚔️

Rated 5 out of 5 stars

Always a wonderful buying experience

Fast to answer queries. Very well packaged. Lovely quality items. Always a wonderful buying experience from a top seller to deal with.

19 December 2025
The Knights Vault logo

Reply from The Knights Vault

Thank you for your review! Really appreciate the kind words and support, glad you’re happy with the items! ⚔️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look