The iOutlet Reviews 

6,514
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 601 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items like iPhones and iPads are in excellent condition, frequently appearing new despite being refurbished. The service is frequently described as excellent and efficient, with many appreciating the smooth transactions and helpful staff. People also highlight the competitive pricing for both purchases and trade-ins, making it a preferred choice for tech upgrades. Delivery service is generally fast and well-packaged, though some customers experienced delays or issues with tracking information. However, some reviewers were not happy with products arriving with less than 100% battery health, missing accessories, or being faulty upon arrival, such as a non-working console or a watch not being water-safe as advertised.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers consistently praising the... See more

Service

Customers had positive experiences with service, consistently praising its efficiency, speed, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently impressed by the condition of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be worth the money and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop is so fantastic and Ollie is a community asset - we will really miss him (though very happy the shop will continue to be open). Ive bought so many ipads and telephones from you because i tr... See more

Rated 5 out of 5 stars

Have purchased several iPhone from The iOutlet over the past few years, All have been as described and without problems, (except one which was replace within 24 hours). Always good service and plenty... See more

Rated 5 out of 5 stars

Traded my iPhone 13 in for a good voucher price which I then used to upgrade to a 15 plus. I’d forgotten to remove my SIM card from my old phone and staff were brilliant in quickly finding and return... See more

Rated 5 out of 5 stars

Phone returned as provided with only 80% battery health but iOutlet replaced battery with a new one F.O.C and provided an excellent service. Phone was returned within a week. Will continue to buy from... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Mobile Phone Repair Shop

About The iOutlet

Written by the company

The iOutlet

The iOutlet

The iOutlet is a multi-award-winning UK-based business specializing in the refurbishment of electronic goods. We primarily refurbish a wide range of Apple products, including iPhones, iPads, Apple Watches, and MacBooks. The iOutlet also offers an extensive selection of Samsung products and gaming consoles.

More recently, The iOutlet has invested heavily in expanding its repair and device buy-back services, promoting the circular economy.

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The iOutlet

12 Month Warranty

At The iOutlet, we stand behind the quality of our refurbished electronic products, including iPhones, iPads, Apple Watches, MacBooks, Samsung products, and Gaming Consoles. We are pleased to offer a comprehensive 12-month warranty on all eligible devices purchased from The iOutlet, ensuring your peace of mind.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(6,514)

575 reviews in the last 12 months

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Rated 5 out of 5 stars

Why buy new!

Have bought from iOutlet for years and never been disappointed, perfect items at good prices. Simply don’t understand why anyone buys new !
Just one thing with iPhone 15 purchase, have always received a generic charging cable with earlier phones but not this time.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

No aggro ordering

No aggro ordering - very simple. Arrived when stated - phones perfect as described!
Back-up following idiot move by me was great and was immediate answering and fixing over the phone - brilliant.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Bought an 8th Gen iPad with grade A…

Bought an 8th Gen iPad with grade A Rating and was expecting a few marks and blemishes but it is really spotless. Thrilled with the quality and my son is very happy with his present, looks new and is working perfectly well so far. Well packaged and delivered quickly. I was very impressed and will visit the iOutlet again.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

More than 5*

Over the years I have bought 3 iPhones from The iOutlet. Each time I have been very impressed with the quality of the phones supplied and how quick and easy the whole experience was each time. The phones themselves have lasted with no issues. The limiting factor has always been when the iOS no longer gets supported for updates. I recommend iOutlet 110% as a genuine company with great products as described.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Another very happy customer.

I cannot fault this company. The iPad I bought from them is first class even though it is second hand and refurbished. Due to a minor fault I returned it for repair well within the exceptionally long guarantee period. The return and repair service is absolutely painless and cost-free for the customer and the turnaround, even having to wait for a spare part, was exceptional. Altogether a superb, very professional, company.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Traded my iPhone 13 in

Traded my iPhone 13 in for a good voucher price which I then used to upgrade to a 15 plus. I’d forgotten to remove my SIM card from my old phone and staff were brilliant in quickly finding and returning it.
Only downside was the time it took Royal Mail to deliver my new phone but that’s not iOutlet’s fault.

8 May 2026
Rated 5 out of 5 stars

EXCEPTIONAL COMPANY! Amazing quality at the best price!

I received my "B" grade phone today and when I took it out of the box, I said out loud "Wow!" The iPhone 12 pro I received was in "like new" condition physically, not a single scratch or mark anywhere on the phone. Then again, this is the 3rd phone I've bought from ioutlet over the past few years, and I have always received phones in amazing condition! I wonder what their A grade phones look like :-) I don't know how they do it but they provide the absolute best quality product at the best price! Believe me! I've spent literally hours trying to find a better price! I challenge anyone to find a phone in the premium condition ioutlet provides for anywhere near the price they charge! (and no I don't work for them lol).

If only every company could achieve this level of service! we'd all be happy customers. Bravo to ioutlet for your EXCEPTIONAL service! I am once again a very happy customer, and will continue to use your company as long as it exists!

21 May 2026
Unprompted review

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