The iOutlet Reviews 

6,514
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 601 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items like iPhones and iPads are in excellent condition, frequently appearing new despite being refurbished. The service is frequently described as excellent and efficient, with many appreciating the smooth transactions and helpful staff. People also highlight the competitive pricing for both purchases and trade-ins, making it a preferred choice for tech upgrades. Delivery service is generally fast and well-packaged, though some customers experienced delays or issues with tracking information. However, some reviewers were not happy with products arriving with less than 100% battery health, missing accessories, or being faulty upon arrival, such as a non-working console or a watch not being water-safe as advertised.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers consistently praising the... See more

Service

Customers had positive experiences with service, consistently praising its efficiency, speed, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently impressed by the condition of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be worth the money and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop is so fantastic and Ollie is a community asset - we will really miss him (though very happy the shop will continue to be open). Ive bought so many ipads and telephones from you because i tr... See more

Rated 5 out of 5 stars

Have purchased several iPhone from The iOutlet over the past few years, All have been as described and without problems, (except one which was replace within 24 hours). Always good service and plenty... See more

Rated 5 out of 5 stars

Traded my iPhone 13 in for a good voucher price which I then used to upgrade to a 15 plus. I’d forgotten to remove my SIM card from my old phone and staff were brilliant in quickly finding and return... See more

Rated 5 out of 5 stars

Phone returned as provided with only 80% battery health but iOutlet replaced battery with a new one F.O.C and provided an excellent service. Phone was returned within a week. Will continue to buy from... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Mobile Phone Repair Shop

About The iOutlet

Written by the company

The iOutlet

The iOutlet

The iOutlet is a multi-award-winning UK-based business specializing in the refurbishment of electronic goods. We primarily refurbish a wide range of Apple products, including iPhones, iPads, Apple Watches, and MacBooks. The iOutlet also offers an extensive selection of Samsung products and gaming consoles.

More recently, The iOutlet has invested heavily in expanding its repair and device buy-back services, promoting the circular economy.

Shop Now Sell Now

The iOutlet

12 Month Warranty

At The iOutlet, we stand behind the quality of our refurbished electronic products, including iPhones, iPads, Apple Watches, MacBooks, Samsung products, and Gaming Consoles. We are pleased to offer a comprehensive 12-month warranty on all eligible devices purchased from The iOutlet, ensuring your peace of mind.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(6,514)

575 reviews in the last 12 months

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Rated 5 out of 5 stars

Seamless great service from purchasing…

Seamless great service from purchasing my iPhone 256g unlocked with a Battery health of 84% sure I need to charge the phone at least 2 times a day but will purchase the battery when phone tells me.
Condition of phone was indeed Grade A and faultless
The antenna for both sims are very accurate and hold on to signals better than some of my previous numerous IPhones and the same for WiFi

The phone does not get very hot it is inline with it’s rating

Sold my IPhone 15 Grade A and received my money for that so quickly I was greatly impressed

My overall score is 10/10 and would recommend The iOutlet for Mobiles and judging by my experience I feel buy IPads or Samsung devices or any device would be safe

3 June 2026
Rated 5 out of 5 stars

Great selling experience

Was initially dubious about sending items away for sale but the process went super smoothly, great comms for all steps of the process, website very easy to use, very quick service. Highly recommended, have used several times and would use again.

21 May 2026
Rated 1 out of 5 stars

Horrific company

Horrific company. Brought an Xbox for £400, the controller didn’t come with the Xbox as stated. Also the Xbox doesn’t even work!!!!! It was a birthday present for a very upset man, now going to have to return it. Very angry and disappointed. STAY AWAY

6 June 2026
Unprompted review
The iOutlet logo

Reply from The iOutlet

Hi Maisie,

We’re very sorry to hear that your Xbox arrived without the controller and that the console developed a fault, especially as it was intended to be a birthday present. We completely understand how disappointing this must have been.

Since becoming aware of the issue, we’ve arranged a replacement console and have also reimbursed you for the cost of the replacement controller you had to purchase. We appreciate that this won’t undo the inconvenience and frustration caused, but we hope these actions demonstrate our commitment to putting things right when issues arise.

Thank you for bringing this to our attention, and we sincerely apologise for your experience.

Thanks,
ZJ, Head of Computing & Gaming Team.

Rated 5 out of 5 stars

Zero to hero

After a rocky start I got the chance to deal with someone called “Ollie” he was extremely thorough and helpful. A great asset to the company and I will definitely use them again thanks to him!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

good firm

good firm. items that were brought were in excellent condition as advertised. arrived on time. staff were very helpful would buy from ioutlet again

26 May 2026
Rated 5 out of 5 stars

Responsive to questions

Responsive to questions, website easy to use and very happy with my iPhone, which was as described, looks brand new and working well. Price good and I got a good price for
my traded in iPhone.

26 May 2026
Rated 5 out of 5 stars

Really pleased thank you

Really pleased thank you, I have bought two iphones from this site, everything was exactly as expected, speed was good, phones were great, price reasonable. Only weird thing is last phone I ordered a brand new replacement battery, and it says on this phone that the battery 'cannot be verified'. don't know what this means

2 June 2026
Unprompted review
Rated 5 out of 5 stars

This is the 2nd purchase made from…

This is the 2nd purchase made from Ioutlet. Perfect for buying smart phones for teenage children.

Phones have been refurbished to a good standard, can't tell they're used phones. Website is great and delivery was fast.

I have recommended this company to family and friends in the last.

29 May 2026
Unprompted review
Rated 2 out of 5 stars

Didn't actually have what they sold me - and didn't reach out to let me know

Ordered (and paid for) a MacBook Air with next-day delivery, but didn't receive any tracking information etc so gave them a call the next afternoon to get an expected delivery time - and then discovered they hadn't actually had what I ordered in stock so nothing had been sent. It's not even the original stock snafu that really annoys me, but that I didn't find out about it until I phoned them, once it should have been on its way to me, to see what was going on with the delivery. I'm now waiting for a refund to be processed so that I can buy one elsewhere, so I'll most likely be without a computer for a week or more. They're getting two stars rather than one because the customer service person I spoke to on the phone was helpful enough, and offered a different (but inferior) model instead.

29 May 2026
Unprompted review
The iOutlet logo

Reply from The iOutlet

Hi Thomas,

Thank you for taking the time to share your experience. We sincerely apologise for the disappointment and inconvenience caused by your order.

We completely understand your frustration, particularly as you only discovered the stock issue after contacting us yourself when your order should already have been on its way. We recognise that we should have communicated the situation proactively and kept you informed as soon as we became aware of the stock discrepancy.

We're pleased to hear that our customer service team was able to assist and offer an alternative, although we appreciate that it did not meet your original requirements. We also understand the impact this delay has had, especially when it has left you without a computer while waiting for the refund to be processed.

Your feedback has been shared with the relevant teams as we continue to improve our stock management and customer communication processes. We are very sorry that we fell short of the standard of service you expected and deserved.

Thanks,
The iOutlet Team

Rated 5 out of 5 stars

Perfect purchase

I was apprehensive in buying refurbished but I need not have worried, I bought a refurbished iPhone from ioutlet and it was perfect. Exactly as described, great condition and set up out of the box. I will shop ioutlet again.

15 May 2026
Unprompted review

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