I have been buying from the inkey list for over 12 months now and I have seen a difference- my skin is very sensitive and the products are absolutely amazing. Retinol my favourite, oat cleansing balm fantastic, and the plumping lip balm in pink well says it all a big yes to the Inkey list 😀 xx

I have been using their Tripeptide plumping lip balm and it's made a real difference....I would like to emphasize that not only does The INKEY List offer excellent products at fantastic prices, but their customer service is equally impressive.

Great products that work, simply explained. Highly recommended

This products feels so expensive! I received this products gifted by theinkeylist and Everything down to the packaging and formula feels like a high end products. I also love the size , it’s so convenient to fit in my smaller bags !

I purchased a couple of items on April 27th. The purchase receipt was missing from the parcel and the order confirmation was just that, not an electronic invoice. I sent an email to their customer service team on April 29th, asking for them to share the print receipt via email. I received a reply to that email on May 3rd, claiming that I may have missed their previous email or it may have ended up in junk/ spam. Their reply did not have the receipt attached. I have since followed up 3 times asking for the purchase receipt via that email thread, which is clearly not in the junk/ spam folder. Radio silence. By the way, issuing invoices and receipts is actually a legal requirement when dealing with EU consumers. Are they even aware of this?

I bought this company's vitamin C serum but the first time I used it my shin reacted badly and my face was covered in lumpy red blotches.
It took 48 hours before the reaction started to calm down.
I've never had such a bad reaction to a facial product before.

Purchased a Serum from their Amazon store which I had a reaction to.

Many of their email addresses don’t work and ones that have gone through to I have had no reply to.

Totally rubbish. Companies should not be selling cosmetics without proper reaction reporting procedures.

The response of customer service, when a discount wasn't properly applied by the system. It was fast, friendly and the issue was set to my satisfaction. Just great! Thank you so much Sandra - this is how you gain loyal shoppers!

Nothing to do with their products however the amount of time I’ve been waiting for one product would definitely make me hesitant to purchase from them again. I first of all was waiting for one product for over a week and emailed them once I never received it (I had to contact them) they were quite quick in replying to be fair and so they said it was ‘lost in transit’ and shipped me a new product. I have now been waiting almost a week again for this new product and so in total I’ve been waiting 2 weeks for one product I ordered. Disappointing

They provided excellent customer service, and they were very kind and patient. They did a fantastic job explaining the thought and intent behind product recommendations and how to use their products for increased efficacy.

Great brand and great price. Always on sale too!
Oat Cleansing Balm - love
Salicylic Acid Exfoliating Scalp Treatment - love

Excellent products and the askInkey team is fab! I had a couple of layering questions and after 30 minutes, the team had already sent me an email reply!

Have always had stellar products and delivery. Recently have an order not deliver after 12 business days. I reached out to customer service today and they have responded right away, great reaction to an issue. Will update once I have a resolution, they have already offered to reship which is a positive and are treating it as a lost package.

TheInkey don't offer a return even if you didn't use the product and just changed your mind they don't have return option in the website.

Overrated. I bought multiple products and I don’t feel like they are doing anything. My skin has never been so dry and my pores are more visible now than ever.

Poor customer service.

I reached out last week as I had an anaphylactic shock to the oat cleanser - I have a nut allergy and this has almonds in it. I didn’t read the ingredients my bad - however i reached out to suggest maybe having a warning on products that contain nuts and I was totally ignored. I could’ve died but I wasn’t actually even complaining so to be ignored is just so rude, due to this I won’t be using Inkey skin care products anymore.

nourishing hair spray purchased in December. seemed to work well, but soon noticed white bits in my hair. the syringe soon stopped working properly and was always clogged. cleaning was pointless. Recently I found out why: the liquid has completely clotted. worthless product.

New customer - I did a fairly big order of lots of different skincare products. I did their easy, few questions skincare quiz and bought everything they suggested based on my answers and skincare concerns. I was most excited about receiving the omega water cream as had seen rave reviews but unfortunately I got sent two oat cleansing balms instead. Within a couple of minutes of chatting to the lovely customer service staff, I was sent an omega water cream 1st class post and was told I could keep the second oat cleaning balm. So kind and so helpful. Have ordered another full skincare routine recently and I can honestly say my skin has never felt better. My skin feels hydrated, moisturised, is glowing and I feel so much more confident going makeup free! Thank you Inkey List - your products are heaven!!

Great service! My shipping box showed up totally busted and open (not unexpected with international shipping but still a bummer) and the customer service team shipped me a new order the next day. :)