Was very impressed with there posting My parcel arrived on the day they said it would within 2days fabulous would highly recommend them
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Despite issue with delivery being delayed problem was resolved and happy with product and resolution.
Company replied
I have ordered from the horse vet a few times now and it’s always really easy and everything arrive super quick
Company replied
Easy to navigate around the web and straightforward to pay - keep it simple! delivery service excellent as well
Company replied
Company details
Written by the company
The Horse Vet - Powering Equine Performance. Dr Charlotte Inness MRCVS, Equine Veterinary Services including online webshop for veterinary approved supplements. We stock the full Hestevard and NutraVet ranges along with other well known brands.
Contact info
United Kingdom
- thehorsevet.co.uk
4.5
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Very quick despatch and great products
17 August 2026
Reply from The Horse Vet
Thank you so much for your fantastic 5-star review! ⭐ We’re delighted to hear you were happy with our quick dispatch and the products you received. We really appreciate you choosing The Horse Vet and taking the time to share your experience.
Reply from The Horse Vet
Thank you for your 5-star review! We’re delighted to hear you were happy with your product and our quick delivery. We really appreciate your support and look forward to serving you again.
If you take out a subscription with…
If you take out a subscription with this company BEWARE. You will have difficulty trying to cancel it. Contact with them is useless, they do not answer the phone or respond to emails. I had to go through my credit card company to have payment blocked. I still receive emails telling me my order is on the way. Customer services do not exist!
20 August 2026
Unprompted review
Reply from The Horse Vet
Thank you for sharing your feedback. We’re genuinely sorry that your experience fell short of the standard we aim to provide.
We would like to clarify that we did respond to your emails, although we appreciate that you may not have felt sufficiently supported or that your concerns were resolved. We’re sorry for the frustration and inconvenience this situation caused, particularly around cancelling your subscription.
We take your feedback seriously and will use it to improve our customer service and cancellation process. We apologise that we fell short on this occasion.
I have my order on subscription
I have my order on subscription, it comes timely and with good communication. Very pleased with service
27 July 2026
Reply from The Horse Vet
Thank you so much for your wonderful 5-star review. We’re delighted to hear that your subscription service is working well and that your orders are arriving on time with clear communication throughout.
Providing a reliable and convenient service for your horse’s prescriptions is our priority, and we really appreciate your trust and continued support. Thank you for choosing The Horse Vet!
Easy to order and speedy delivery.
24 June 2026
Reply from The Horse Vet
Thank you for your lovely review! We’re so pleased to hear that you found our ordering process easy and that your prescription arrived quickly. At The Horse Vet, we aim to make managing your horse’s medication as simple and convenient as possible, while ensuring a reliable and speedy service.
Thank you for choosing The Horse Vet — we really appreciate your support and look forward to helping you again in the future.
Website easy to use
Website easy to use, regular updates on status of purchase, quick delivery
26 June 2026
Reply from The Horse Vet
Thank you for taking the time to leave such a positive review! We’re delighted to hear that you found our website easy to use and appreciated the regular updates throughout your order. Providing a smooth ordering experience and keeping our customers informed is really important to us, and we’re pleased that your prescription arrived quickly.
Thank you for choosing The Horse Vet, we truly appreciate your support and look forward to helping you and your horse again in the future.
Unable to cancel subscriptions they…
Unable to cancel subscriptions they continue to send orders. Very poor they do not answer emails. Avoid using them. Very poor customer service.
19 June 2026
Unprompted review
Reply from The Horse Vet
Thank you for your feedback.
We take concerns regarding subscriptions and customer service very seriously and would like the opportunity to investigate this matter further. Please contact our customer support team directly with your full name, email address, or order number so we can locate your account, review what has happened, and work towards a resolution.
We appreciate your feedback and hope to resolve this for you as quickly as possible.
Unable to pause or cancel subscription…
Unable to pause or cancel subscription as website is broken - had to delete credit card details
Written 30 emails and called on hold for 10+ minutes and never get a reply
Avoid this site.
13 June 2026
Unprompted review
Reply from The Horse Vet
Thank you for taking the time to leave your feedback. We're sorry to read about your experience.
We have reviewed your Trustpilot review but, unfortunately, we have been unable to locate your account using the information available. We take concerns about subscriptions, website functionality, and customer support seriously and would like the opportunity to investigate this further.
Please contact us directly with your full name, email address, or order number so we can identify your account, review what has happened, and work to resolve the issue as quickly as possible.
We appreciate your feedback and hope to have the opportunity to put things right.
Reply from The Horse Vet
Thank you for your kind review! We’re delighted to hear that you received what you needed for your dog quickly. At The Horse Vet, we understand how important it is for pets to receive their medication promptly, and we’re pleased that we could provide a fast and reliable service.
Thank you for choosing The Horse Vet — we really appreciate your support and look forward to helping you and your pets again in the future.
Reply from The Horse Vet
Thank you for your positive review! We’re pleased to hear that you found our ordering process easy and that your delivery arrived promptly. At The Horse Vet, we strive to make getting your pet’s medication as simple and convenient as possible.
Thank you for choosing The Horse Vet — we appreciate your support and look forward to helping you again in the future.
Great service ,quick and easy.
27 April 2026
Reply from The Horse Vet
Thank you for your great review! We’re delighted to hear that you found our service quick and easy to use. At The Horse Vet, we aim to make ordering pet prescriptions as straightforward and convenient as possible, while providing a reliable service for our customers and their animals.
Thank you for choosing The Horse Vet — we really appreciate your support and look forward to helping you again in the future.
Reply from The Horse Vet
Thank you for your kind review! We’re delighted to hear that you received a quick response from our team and that your delivery arrived promptly. At The Horse Vet, we understand how important it is to provide a reliable and efficient service when it comes to your pet’s prescriptions.
Thank you for choosing The Horse Vet — we truly appreciate your support and look forward to helping you again in the future.
Quick delivery, excellent price
Easy to order, quick delivery and very competative pricing.
26 March 2026
Reply from The Horse Vet
Thank you for your fantastic review! We’re so pleased to hear that you found our ordering process easy, your delivery was quick, and that you were happy with our competitive pricing. We’re committed to providing a simple, reliable, and affordable service to help keep your pets healthy.
Thank you for choosing The Horse Vet, we really appreciate your support and look forward to helping you again in the future.
Reply from The Horse Vet
Thank you for your wonderful review! We’re delighted to hear that you found our ordering process easy and that your prescription was delivered so quickly. We work hard to provide a straightforward ordering experience and a fast, reliable delivery service for all our customers.
Thank you for choosing The Horse Vet, we truly appreciate your support and look forward to helping you and your pets again in the future.
Speed of delivery was great
24 February 2026
Reply from The Horse Vet
Thank you for your kind words! We’re delighted to hear that you were pleased with the speed of delivery and overall service. Providing a smooth, reliable experience is really important to us, so it’s great to know we met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future.
Reply from The Horse Vet
Thank you for your lovely review! We’re delighted to hear that you were happy with your order and the delivery service. Providing quality products alongside fast and reliable postage is something we always strive for.
Thank you for choosing The Horse Vet — we really appreciate your support and look forward to helping you and your pets again in the future.
Reply from The Horse Vet
Thank you for your feedback. We’re thrilled to hear that you were happy with our speedy delivery service.
Reply from The Horse Vet
Thank you for your feedback! Providing fast, reliable, and hassle-free delivery is exactly what we strive for, so it means a lot to know we met your expectations.
Excellent and fast service ...
Excellent and fast service .... good prices ..... minimum packaging. Clear and easy-to-use website.
26 January 2026
Reply from The Horse Vet
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Our team works hard to provide the best possible service, and it means a lot to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon!
Fantastic service and fast delivery
Fantastic service and fast delivery. Highly recommend
30 December 2025
Reply from The Horse Vet
Thanks so much for the awesome review! We’re really glad you were happy with the service and that your delivery got to you quickly.
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