thehificat.com Reviews 454

It took awhile to arrive all the way from China, but the iBasso Macralon DAC dongle is a top product that really doesn't cost a fortune. It enables me to listen to audio-level music on my Android Nothing 3 phone while using my wired headphones!

Product arrived fast and well packaged all the way from China to the eastern stick's of Canada

Great store. Item arrived just as expected.

Very good price. Quick dispatch and reasonable speed of free delivery across half a globe.

The shopping experience, the product catalogue , the free shipping to india
Hificat really deserves 5 star for my latest purchase with them.
Highly recommended for all authentic audiophile needs.

I give a 5‑star rating to “The Hifi Cat,” from whom I purchased the Xduoo XD05 Pro DAC/Amp and an additional DAC card for it. We had direct communication with the seller regarding matters related to shipping and fees, and I can say that the seller’s attitude—and especially Carmen’s :)—was impeccable. Every question or concern I had was addressed with an appropriate solution; truly excellent customer support! The products I ordered arrived well‑packaged and within the expected timeframe, and I will certainly continue shopping from “The Hifi Cat” in the future.

I purchased a FiiO K17 DAC/amp from thehificat.com. Although there was a delay with the shipment at the beginning, in the end everything was delivered successfully and exactly as described on the website.

What really stood out was the customer support. They always replied quickly, were polite and professional, suggested possible solutions, and made decisions without unnecessary delays. The communication was very productive and helpful throughout the whole process.

In the end, I am very satisfied with my purchase. The product is excellent, and the overall buying experience turned out to be very positive. I can confidently recommend thehificat.com to others.

Shipping was fast and secure. I got a little extra with my shipment, nothing big but still nice of them.

Aftersales communication was great.

I bought a new cable from here and it was cheaper than anywhere else I looked. Also it was dispatched really quickly and I was kept up to date with the delivery. I would buy from here again.

My first order for a set of Tangzu earphones. It was a very smooth transaction, the iem's were well packaged, and so far I am very pleased with my purchase.

UPDATE: after two months my credit card was able to get the money back for me. HIFI Cat just ignored me after I caught them out lying.

I have been actively pursuing a refund due to non delivery of an item from this poor excuse for a business since before Christmas. It seems like dragging out this process is a part of their business model, hoping to fatigue and stress customers out to the point that they will no longer pursue them.

Just before Christmas Yodel, my local courier, listed the item as delivered yet nothing had arrived. When I spoke to Yodel they confirmed in writing that they had no evidence of delivery (GPS, photo or a signature), and advised me to contact the seller. This is where the nightmare begun. Instead of taking me seriously they have repeatedly done this strange cycle of: 1) claiming delivery was made since Yodel says so (despite me emailing documented proof that it wasn't); 2) asking for increasingly more bizarre documents to prove it was never delivered (something not even possible); 3) promising a refund will be made by a certain date but then ignoring emails when I try to chase them up; 4) and then the very worst – lying about escalating a case with Yodel so a refund can be issued (Yodel just confirmed with me that although they did open a case 4 weeks ago, HIFI cat did not respond to them and continue to even ignore their emails).

This has been a complete nightmare so I have resorted to getting in touch with my credit card's fraud department so I can have the funds charged back. This is a lengthy and arduous process which can take months, all because HIFI Cat have used every trick up their sleeves to avoid paying a refund of just £56.00 for an item that was never even delivered.

I'm sure if you order from HIFI Cat there's a good chance you'll receive the item and be happy, but in the event something goes wrong I can guarantee you this company will put you through the same ordeal. I've come across others like myself who have been subjected to the same treatment. It's my opinion that this is a part of their business model to avoid losing out when deliveries are lost, and the time and energy I have had to put into this should be a warning to anyone thinking of buying from them.

And the sad thing is that they still refuse to refund me even after all this time! My best guess is that I'll have to wait for my credit card to get me my money back.

I don't throw the word 'fraudsters' around lightly but in HIFI Cats case it's well deserved.

HiFi Cat is a standout online audio retailer with awesome customer service and impressively quick responses. Shipping was smooth and the whole experience felt personal and stress-free. It took a bit since I ordered overseas to the US, but overall, great experience. Highly recommend if you want great service alongside quality audio products!

Fast shipping (just 8 days to receive in Europe), good packing and last not least good price - we will certainly order again.

Purchased FiiO SR11 from HiFi Cat. Excellent turnaround and communication from order to delivery. Well made, versatile product that sounds fantastic and performs better than advertised.
Highly Recommended!

Made my first purchase recently for a leather cover for a portable FIIO FM radio. Process using website was very easy. Received my order in good order. Great service.

Very fast delivery and pleasant communication
This is my second time buying from this seller, have ordered iBasso AMP18. Very smooth delivery by FedEX, no shipping charges and the service is excellent as always! Very fast delivery and pleasant communication. I recommend this seller (10/10).

fantastic customer service. I recently bought a DAC which had a non-Indian compliant plug for the DC adapter. Hificat included an Indian adapter separately. Carmen in customer service is very responsive and I have had absolutely no-complaints with their delivery timeliness (though they have to deliver in India).

I have made two purchases so far on The Hifi Cat and everything went smoothly. First, their prices are among if not the lowest on the web; secondly, the shipping was fast and tracking spot on. Even assistance (I asked info about a product) is quick to reply and competent. Excellent store!