The Good Till Co Limited  Reviews 223

Great system, easy to use and has everything in one easy package

It is an excellent product, ease to configure and manage.

After initial hiccups...probably due to my own inabilities, the system is 5 stars for me in my smalll gin distillery and shop.

Great system, easy to learn. If there are any questions you are able to get in contact with someone to help very quickly.

Customer service is great but device like the card reader needs serious improvement.

Customer service is great. Product works well and fees are reasonable.

I was looking at getting the goodtill as it is now part of sumup but yet again some up let you down I did have the website before from sumup which was a disaster.
I've spoken to goodtill and I started to use it and it's quite good but it's not setup for retail it's setup for hospitality which is very disappointing.
When I put an item in the back office and look at it on the till and double tap so customer could have a look if they wanted to look on t screen for the information of the Jewellery it shows a box saying no allergies allocated to this item?
When I asked goodtill about this they said they've got no intention at the present time of removing it I don't mind having hospitality items in the back office that I'm never going to use but this is forced on you as a retailer doesn't look good also going to have customers askiing what does that mean.
Still waiting for someone to call me back about it so they've just lost 600 or £700 sale I will also stop using the sumup machine and go to another company.
And on sumup site and goodtill site they say it's for retail why don't they just say it setup for hospitality and retail is a second choice but they don't intend to back it up as I can't see any retailer would want a screen that customers can see when double click on the jumper and it saying no allergies assigned to this product once again sum up get another company they buy into it but it doesn't work well done and their response was not brilliant to say the least

Goodtill on the whole is OK but does have serious flaws (IMHO) Re discounts rules, you do not see these applied until you press the pay button. My staff have applied a manual over ride hence give the discount twice. Other functions work well especially the synch to our Web site (WooCommerce) with stock control. Just have to make sure my staff are aware of this , but when you can have multiple discounts it can be problematic.

DISGRACEFUL!

An unbelievable response to a previous post. This is purely about their complaints handling. l don't want an unsatisfactory explanation. In my original posting, l finished by asking " l want to report Sumup to their Regulator, because there must be one. Who is it please?" This question has been ignored. Either l go to their regulator, "Which?", (the Consumers Association) and or my Trading Standard office. PLEASE Sum Up, answer the question.

SUMUP card machines continuously power out. We spent all weekend and Monday with our card machine not able to process cards at significant inconvenience to our customers and to us.
It takes 5 to 7 working days for your card payments to reach the bank account which is unheard of in payments today and has a major impact on cash flow by taking 1 week out of your cash flow.
You have to log a ticket and wait on multiple people to eventually come back to you but often nothing gets resolved.
GoodTill the interface is terrible. You cannot upload your own menus instead you have to send them to them to upload so edits are time consuming. We had issues with reports not showing VAT, Tips and in short having had a POS and payment system with another company for 6 years the move to SUMUP and GoodTill has been an expense, a headache and an unmitigated disaster. Having taken 6 weeks plus to get up and running we are now swapping it out for a reliable POS, card processor who will have the funds in our bank account the next day. We can also rely on reports and make all edits in house.

Absolutely fantastic! We're all up and running with two till systems in place (one running our online orders as well as usual service). The functionality is fantastic and has increased our trading ability three fold! A massive thank you to Conor for handling everything for us and getting us set up with what is easily the best till system I have ever come across. We have a reciept printer set up in the kitchen which prints off all the food orders allowing the bar staff to get on with making drinks. The table system is efficient and easy to use. Updating items could not be easier and spans across both tills as well as the Good Eats online ordering platform. I can say with full confidence that if you are looking for the best till system on the market, you need look no further than The Good Till by Sum Up.

So far amazing pre install service. Received numerous phone calls for a step by step sat up. Adam Kale and Megan Kruger been unreal!! All going well I will recommend to all going forward

Awful service.

Im a busy guy and time for me is very valuable.

After having sum up for over 3 years successfully.

I rang and asked them for a p.o.s system that i saw them advertise.

They passed me from pillow to post and it was and is a blooming nightmare.

A bad day when you call a company to spend £450.

And they just mess you about.

Im fuming

We have been using Goodtill for many years now. We couldn't do without it. We have integrated it with our woo commerce website and it helps us keep our 3000+ products in sync and up to date. We especially love the stock app with its purchase ordering and order acceptance capability. Being completely cloud based I have my sales and stock data no matter where I go which allows me to travel the globe and work at the same time. Love it.

I have been using Goodtill for many years now - in fact my company was one of the first to trial it in our cafes.

The system whether it is back of house or on the till itself is so easy to use.
I am not terribly technical and there has always been support at the end of the phone to help me with my silly questions!

I would highly recommend Goodtill to anyone who wants an easier life and would definitely use them again should I ever need to!

I had been looking for a POS system and nearly went with Epos. I tell you i am glad i didn't. The Epos had hidden costs and they just did not listen to what i wanted from the system.

Goodtill did!!!!

We use Sumup in our shop and wasn't really aware of their POS system, until now!

From the moment I made the initial contact the Person who i spoke with (Euan) answered all my questions in a timely and prompt manner with no beating around the bush. I wasn't hit with any hidden extras or charges and the price per month (£29) for the software is AMAZING!

So I brought the system (iPad, Cash drawer, Printer and Stand, it also comes with a sumup machine too) and I had a lovely lady called Megan who has been so helpful. From the start of my journey inputting my many, many items on the spread sheets, the follow up chats to make sure i understand everything and the video tutorials were great too.

I can honestly say there is (at the moment) no faults that I can see from the software or the hardware.

I would HIGHLY recommend this service to everyone i know!

Thank you Goodtill!!

Terrible customer service. They promise support but never deliver. The POS set up support was virtually non existent.. very frustrating for something so key to the business. They recently replied 13days later to a support request that described what I would consider and “emergency issue”... phone number also duff.. they “ring you back in an hour” but this never happens. No escalation of issues. We waddle through... working it out for ourselves, albeit inefficiently! They claim to be “too busy” and hence why they can’t really help... the same week we got a ad through the door offering their services- stop growing the business if you can’t support the businesses you already have!

We've been using goodtil for just over a month and has been a great experience. For a multi venue operation the system is easy to use, back office is great and there's always someone on the end of the phone if you need help

Jordan has been extremely helpful and made the decision much easier for my business at this stage!

Subscribed to Goodtill when I first opened my cafe-bar back in November 2017. The software itself was excellent whilst we were trading but the 5 stars is for the support during lockdown and now following the closure of the business. Businesses like this should be supported by those that still need their services - in contrast to many other less supportive operators out there.