The Good Sleep Expert Reviews 38

TrustScore 1.5 out of 5

1.4

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Rated 2 out of 5 stars

I have had this pillow before and its brilliant so I had no hesitation to order another one. However it fell apart after ordering. Using the tracking number given I stayed in on the day stated for de... See more

Company replied

Rated 1 out of 5 stars

I ordered a pillow and after several days have still not received it .... Got an email stating the courier has lost the parcel and will send another out ..... Very poor

Company replied

Rated 1 out of 5 stars

Brought a snore relief pillow for a large person who sleeps on the side - within a month it had disintegrated. Absolute waste of money will not buy again. Would give minus stars but that is not a... See more

Company replied

Rated 3 out of 5 stars

I am a petite person and I sleep on my side. I bought the butterfly pillow as recommended but I did not find the butterfly closed pillow comfortable. I then tried the pillow in the 'open' position a... See more

Company replied

Company details

  1. Bedroom Furniture Store

Information provided by various external sources

Maybe you can't sleep, suffer from insomnia or are just feeling tired all the time. We have some great free tips and advice to help you sleep better as well as some great solutions to help you be more comfortable in bed.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

38 reviews

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Rated 2 out of 5 stars

Great pillow, shame about the customer service.

I have had this pillow before and its brilliant so I had no hesitation to order another one. However it fell apart after ordering. Using the tracking number given I stayed in on the day stated for delivery but no parcel. I contacted both the courier yodel and this site, I am still waiting for a reply from this site, a week later.
Thankfully the parcel arrived the next day, even thought the tracking site said it was still at the warehouse. I owe my neighbour a big thank you for taking it in

12 March 2015
Unprompted review
The Good Sleep Expert logo

Reply from The Good Sleep Expert

Hi Lucinda,

Sorry to hear our customer service has not been up to our usual high standards, unfortunately we didn't receive any messages to make us aware of the issue you were having. Can you please confirm how you attempted to contact us so I can check everything is working correctly this end to ensure this doesn't happen again.

Best Regards Shaun

Rated 1 out of 5 stars

Non delivery

I ordered a pillow and after several days have still not received it .... Got an email stating the courier has lost the parcel and will send another out ..... Very poor

2 February 2015
Unprompted review
The Good Sleep Expert logo

Reply from The Good Sleep Expert

Hi Wendy, We are sorry and disappointed that our delivery service hasn't been up to the usual standard. Unfortunately as you have mentioned our third party courier were unable to confirm with us what had happened to your parcel once they had collected it from our warehouse. Rather than wait for them to find the parcel we sent you another pillow on a next day delivery service with a different courier. We hope the delay in receiving your new pillow doesn't affect your enjoyment of it.

Rated 5 out of 5 stars

Great pillow, has worked wonders!

The butterfly pillow is brilliant! I've suffered with my neck for some time and this has really helped. I no longer wake up with s stiff neck several times through the night! Money well spent!

14 January 2015
Unprompted review
Rated 5 out of 5 stars

Good

Great service fast delivery lovely product really pleased so comfortable too !

13 January 2015
Unprompted review
Rated 1 out of 5 stars

Rubbish

Brought a snore relief pillow for a large person who sleeps on the side - within a month it had disintegrated. Absolute waste of money will not buy again.
Would give minus stars but that is not an option

14 September 2014
Unprompted review
The Good Sleep Expert logo

Reply from The Good Sleep Expert

Hi Christine,

This is the first issue we have had with this pillow, the replacement we have sent should do the job. Please keep us informed.

Rated 5 out of 5 stars

Fast delivery and very comfy pillows

Pillows arrived within a couple of days of order: one slim, one thicker pillow. Both are very comfortable and have improved our quality of sleep noticably. Very reasonable prices, when compared to other similar products. Would recommend.
Website also offers helpful advice. It is reassuring that this site was started by a chartered physiotherapist, as the advice and products are likely to be evidence-based.

11 September 2014
Unprompted review
Rated 5 out of 5 stars

beautiful pillow, great hair in the morning!

love these so much I keep buying them for gifts for family and friends as i want them to share what is so great about them. They look lovely, they feel lovely; I've heard they will help prevent wrinkles but most amazing of all is that i've noticed a real big difference with the way my hair looks and feels in the morning - an added bonus I wasn't expecting. Highly highly recommend, everyone should have one!

1 July 2014
Unprompted review
Rated 5 out of 5 stars

My amazing bolster pillow

This pillow is great! I bought this as I am a front sleeper and needed help to sleep on my side once I became pregnant. This is brilliant. It is the prefect depth to put between my knees to keep my hips aligned and I do not roll on to my front at all anymore. I would recommend this pillow to anyone who is pregnant!

18 June 2014
Unprompted review
Rated 3 out of 5 stars

BUTTERFLYPILLOW-SOME REDUCTION IN NECK PAIN

I am a petite person and I sleep on my side. I bought the butterfly pillow as recommended but I did not find the butterfly closed pillow comfortable. I then tried the pillow in the 'open' position and this worked better for me, the pillow is comfortable and I am sleeping better, but I still wake up with slight neck ache and a headache.

29 May 2014
Unprompted review
The Good Sleep Expert logo

Reply from The Good Sleep Expert

Hi Helen,

Have you watched this video with Sammy demonstrating how to use the Butterfly Pillow?
https://www.youtube.com/watch?v=PZLNdH4DOkA

This article here has some tips for those that wake up with headaches - http://thegoodsleepexpert.com/problems-and-advice/headaches/

Please let us know how you get on, obviously we want all our customers to be happy with their purchase and to get the most out of it.

Rated 4 out of 5 stars

Half way there

The pillow is excellent only as I need to be a little higher up I had to put another pillow underneath so my breathing was easier. I then used a silk pillow case to stop me getting more lines, but low and behold the pillow kept sliding off so it is more lines or better sleep.!!! It certainly keeps your neck and shoulders in alignment better so I shall persevere.

1 May 2014
Unprompted review
Rated 5 out of 5 stars

Got what i ordered, no messing

The delivery came on time and the order was as requested. As for the product, well, evidently my snoring has reduced, and I don't wake with pains in my neck and shoulders anymore

29 April 2014
Unprompted review

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