GlobeSailor Reviews 1,179

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making the booking process smooth and enjoyable. Many highlight the excellent service received, noting the company's efficiency in finding suitable options and ensuring a stress-free holiday experience. The quality of the boats and the overall holiday experience, including the choice of locations, are frequently commended. However, some customers were dissatisfied with specific aspects, such as issues with boat conditions or unfulfilled services. There were also mentions of communication failures and safety concerns, with a few people experiencing significant disruptions to their holidays due to problems with the charter company or the boat itself.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Service

Consumers find service to be positive, often highlighting the professionalism and dedication of the team,... See more

Holidays

People report positive experiences with holidays. Many customers praise the service for saving their vacation... See more

Product

Users describe positive interactions with the product. Many customers found the boats to be perfect,... See more

Location

Customers had ambiguous experiences with location. While some appreciated the expansive choice in yacht size... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After using Globe Sailor to find a 14 day bareboat charter in Croatia last year when we explored the wonderful Adriatic islands, they were our first choice to find a 14 day bareboat charter to e... See more

Rated 5 out of 5 stars

The Base is very well run with a good technical support team. The boat was clean and ready to go when we arrived, with the exception of an autopilot glitch which was remedied very promptly. The bo... See more

Company replied

Rated 5 out of 5 stars

I just wanted to share a quick note of appreciation for the booking procedure. Everything was clear, fast, and well structured from start to finish. Communication was prompt and professional, and wh... See more

Company replied

Rated 5 out of 5 stars

Ruby is fantastic. She's attentive, responsive, and unhesitatingly puts her energy into my endless questions and changes of mind. She found me the best price from the outset without my having to haggl... See more

Company replied


Company details

  1. Cruise Agency

Information provided by various external sources

Rent a boat, sailing boat or motor boat, anywhere in the world. With GlobeSailor, find your perfect yacht charter in France, Croatia, Greece, Caribbean, Bahamas, Spain...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Reliable and competent advice.

Reliable and competent advice.
Fast and problem-free booking

9 August 2024
GlobeSailor logo

Reply from GlobeSailor

Hello Karl-Wilhelm, It is great to hear that you have enjoyed the service provided. GlobeSailor’s expert advisors pride themselves on being responsive and available to advise our customers. Hope to see you on board again soon. Thank you! GlobeSailor Crew

Rated 5 out of 5 stars

Great experience!

Ruby was thorough, responsive, and provided a seamless experience. She listened to everything we needed and found some great options for us.

3 August 2024
Rated 5 out of 5 stars

7 days sailing between Corfu


We spent 7 days sailing between Corfu - Greece Mainland - Paxos, the yacht was fantastic with 9 of us on-board in the blistering heat (35C and 28C at night). Christos from Isalos Yachting was amazing at checkin and checkout and dealing with them was "plain sailing" (apologies). I'd use Globesailor again (this was my 2nd time) and would wholeheartedly recommend. As usual they were easy to deal with, and a fantastic service overall.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Customer service at its best!

Our contact Angie Yaccelga Castillo was great! clear in her information, very helpful and great recommendations. Quick in her responses. Impecable!

31 July 2024
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Reply from GlobeSailor

Hi Cristina,

Thank you very much for your positive comment. We are glad to hear that your experience with us has been satisfactory.

We hope to see you again soon!

Rated 1 out of 5 stars

A separate platform created and paid for people to rate them as good.

Globe sail has created a separate platform and is asking people to join and to continue giving stars so that it shows a good impression. So when you are booking be wise when making that decision proof available if required

13 July 2024
Unprompted review
GlobeSailor logo

Reply from GlobeSailor

Dear Annemarie, we are sorry but we don't understand your review. You might misunderstood our reviews system.
You can either post a review on global plateforms such as Google or Trustpilot, and you can also publish your review on your GlobeSailor account, to share your experience among our sailing community. I invite you to contact your booking advisor (Angie), in case you need more explanations.

Rated 5 out of 5 stars

Renting a catamaran in Gocek Turkey from EGG


An excellent welcome and a great boat [BaliCat 40]. Fantastic on water support, and easy berthing at the marina. Great staff, nothing was too much trouble. Boat was very modern, clean and ran well. Dinghy was a bit underpowered, but that didn’t cause any serious issues. I’d charter again from EGG.

22 June 2024
Unprompted review
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Reply from GlobeSailor

Thank you very much for your feedback! We hope to welcome you again onboard and we stay at your disposal if you have any other enquiry. Best regards.
GlobeSailor crew

Rated 4 out of 5 stars

Helpful and professional

Good communication, friendly and helpful. Good Website.

5 July 2024
GlobeSailor logo

Reply from GlobeSailor

Hola Beat,
muchas gracias por confiar en nuestros servicios, ha sido un placer. Un saludo marinero, Angie

Rated 2 out of 5 stars

Work with Local Sail Companies, Not Globe Sailor

We arrived, after spending every last dollar on this trip up- over $20,000. When selecting a boat with Globe Sailor, they assured us this would be a good boat for us because of the number of rooms it has for our group size. We were also told the Catamaran is good because it has a separate skipper room and separate entrance for the skipper. They misrepresented the sleeping situation and my husband and I had to make sacrifices. We paid so much money, if we had only known that we wouldn't even get a room, at least we should have been given the opportunity to rent a bigger boat. There goes all our money and future life enjoyments without even getting to enjoy this one. The skipper and actual sail company is great and have worked with us to try to fix the issues Globe Sailor has caused. Do your research before booking a boat and try to connect with the actual sailing company before you rent a boat to know what you're getting. The only reason this is a 2 star review is because the local sail company has been superb.

29 June 2024
Unprompted review
GlobeSailor logo

Reply from GlobeSailor

Hello Setareh,
I hope you are well and that you are enjoying Croatia.
Based on the information we were provided with, for your group we have suggested this catamaran that has 4 double guest cabins and indeed a separate skipper (crew) cabin (and crew toilet) from your cabins (with a separate entrance from yours) in one of the front peaks.
The floor plan for the boat that you saw on the offer and that we discussed is accurate, and corresponds with your request for 4 guest cabins for your group.

Having in mind the budget you proposed (5.000 EUR) for the boat, we were committed to finding the largest boat for you in the area in that price range. We were happy to propose the Lagoon 40 for you, which should have been 8,000 euros for the week (as the size of this catamaran is reflected in the rate), but with the 40% discount offered, we were able to offer this boat within your budget. It is large enough to accommodate a group double your group size, and is a much more spacious boat than the monohulls otherwise initially requested. Also, a larger catamaran was offered in your GlobeSailor account, a Bali 4.6 model, but due to its much higher price, this boat did not fit your budget.

We have acted in good faith and provided accurate information, so it comes as a surprise to read this review. We invite you to contact your advisor by phone/WhatsApp or email to clarify if need be.

GlobeSailor crew

Rated 5 out of 5 stars

Good and fast service

Very soon after sending an inquiry I received a phone call and an e-mail. I went to and forth by e-mail with Angie Yaccelga Castillo for several days until we chose the boat, having all our questions and doubts answered. Angie was very helpful.

6 June 2024
GlobeSailor logo

Reply from GlobeSailor

Thanks for sharing your experience. Angie and our spanish speaking team at GlobeSailor are more than happy to hear that we were helpful. We wish you the best of the sailing experiences. Thanks again

Rated 5 out of 5 stars

Globesailor for Ilya

Globesailor, a wonderful company. They have created a very good database and a large selection of yachts and places for charter. I have a magical personal manager Pavel Khalchitsky. He always finds the right offer for me and ensures that the yacht is always booked for me.

5 June 2024
GlobeSailor logo

Reply from GlobeSailor

Dear Ilya,
Thank you for this great feedback. It's always a pleasure working with you for these past years !
Please don't hesitate to contact us again

Илья,
Спасибо за отличный отзыв. Всегда приятно с вами работать на протяжении нескольких лет.
Обращайтесь снова!

Pavel - GlobeSailor

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