The Free Website Guys Reviews 4,014

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,530 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their helpfulness, clear communication, and professional approach, making the website creation process smooth and understandable. People consistently highlight the excellent service, noting that the company delivers high-quality, professional websites that meet their needs and expectations, often exceeding them. The user experience is frequently described as easy and efficient, with many appreciating the guidance provided throughout the process, especially for those new to website development. However, some people were dissatisfied with delays in website completion and slow communication, sometimes waiting a week or more for email responses. A few other people also felt that the

What people talk about most

Website

Clients share positive opinions on website, with many reviewers expressing satisfaction with the professional... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their responsiveness, patience, and... See more

Service

Customers consistently note positive experiences with service, praising the excellent communication,... See more

User experience

People report positive experiences with user experience, finding the process easy, smooth, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi I’m Helena and I had my LifemCoach website done by tfwg and it is awesome. I really love every detail. I was not expecting it to be so beautiful being that it was free but it turns out that ther... See more

Rated 5 out of 5 stars

What made my experience great with Thefreewebsite guys was the communication. To anyone I've spoken with I've always got a response that was detailed. There wasn't a chat we're i was left to figure ou... See more

Rated 5 out of 5 stars

When I first received an email from these guys, I was of course skeptical, free services aren't usually free - but these guys are the real deal! I was able to speak face to face on a video call where... See more

Rated 5 out of 5 stars

Since the start they have been working very hard to get my website done. They are very patient and informative. They walked me through everything. My website isn’t done yet but it should be soon. I co... See more


Company details

  1. Website Designer
  2. Business and IT Consulting Agency
  3. Business Development Service
  4. Design Agency
  5. Web designer

Written by the company

The Free Website Guys is the highest rated free-website service in the world, with 10,000+ reviews on Clutch, G2, DesignRush, and GoodFirms. Forbes rated them the best free-website service: https://www.forbes.com/advisor/business/software/best-web-design-company/


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent free website builder!

Sven and the free website guys built my new website over the course of some months. The communication with the team by mail was always very clear, very friendly constructive and very helpful. They always answered to my questions in time and very clear. They have also asked for some extra features, like special colours which I could choose for the headlines and the "pro"-theme. Although I am living in Germany, this has not made a difference within the communication and services. Their efforts and services are really great and free and I would recommend this company highly to anyone in all countries.

8 May 2026
Unprompted review
Rated 4 out of 5 stars

Free web site creation

So, one hears about many things that are often offered for free on the net, but yeah, there almost always seems to be a catch right?
Well, not this time. it was free and I'm happy to say I was pleasantly surprised at the end of the day.

I thought it was about time we got a web site for our niche commercial mortgage brokerage here in NZ. I searched the net and bingo, I found this site thefreewebsiteguys.com

Did everything go smoooothly?... not entirely, but partly my fault for a delayed start. After following Sven's instructions, it all started to happen and we progressed through to and very happy end result.

Hey, these guys are efficient, they know what their doing and, yes, it was free.

So, today, I'm Happy to recommend anyone to talk directly with Sven at thefreewebsiteguys.com and engage them for what you need.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Paid for service i didn't want

free website? not exactly.
didn't actually get around to having the website done and 12 months later they took $85 off me with no warning. Sent 5 emails with no response. Eventually got a reply after i raised a dispute (went into their spam folder apparently)
then refunded me (minus $30 for admin fee as i'd raised it with the bank!) and nor claim I signed up for it which i didn’t and had to chase 5 times and have the emails to prove it

1 May 2026
Unprompted review
The Free Website Guys logo

Reply from The Free Website Guys

Hi Chris,

I think there's a misunderstanding there. That wasn't a hosting fee. We're not a hosting company.

You paid for an optional paid service we offer, which is our Pro+ Plan, which we've been providing to you for the last year.

This is not something you need to sign up for (many people choose just our free service), but you did last year — and this is the renewal payment.

Regards,
John M

Co-Founder, The Free Website Guys

Rated 5 out of 5 stars

💛💛💛💛💛

Hello. My name is Dennis

I would like to tell you about a company that helped me build a website.

Their name is The Great Web Side Guys, and they have truly made a difference for me.

I want to praise them for their excellent treatment and dedication to my project.

They have given me an opportunity that I am very grateful for.

Their product is of high quality, and the result fully meets my expectations.

They are very professional in their work.

At the same time, they are incredibly understanding and easy to work with.

I highly recommend them to anyone in need of a strong web solution.

Your’s,

Dennis Hedegaard Larsen. (Just love and life)💛

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Website

The website made by TheFreeWebsiteGuys looks beautiful and professionally made. The FreeWebsiteGuys were available to answer my questions and set up the website as I wanted it.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Paid money no service update. We had some communication issues. But yes free website guys corrected Everything. Thank you i appreciate the fast response in correcting the issue

I paid the fee for website twice. The second time after paying and them getting my money. Now no response, no return email nothing. THEY JUST got MY MONEY THATS ALL .BE VERY CAREFUL USING THIS SITE. IM 150$ lost. Stay away from this site or lose money .

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Working with The Free Website Guys was…

Working with The Free Website Guys was a genuinely positive experience for our small non-profit. From the very beginning, their team communicated clearly and consistently, which made a process that initially felt overwhelming much more manageable. They took the time to explain each step, answered every question thoroughly, and never made us feel rushed.
What stood out most was their patience. As a small organization, we were navigating new territory, and they were incredibly understanding as we worked through decisions, gathered materials, and clarified our vision. Instead of pushing us along, they met us where we were and guided us forward with professionalism and kindness.
The end result was a clean, functional website that truly reflects our mission, and we couldn’t be happier with how everything came together.
I would definitely recommend The Free Website Guys to other small businesses and non-profits looking for an affordable, supportive, and reliable website service. They deliver not just a product, but a great experience from start to finish.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

The free website guys are totally awesome.

It gives me great pride to be able to state that The free website guys are totally awesome (Sven was my contact).

At first I was a bit skeptical when I saw the ad for "build for free" because there are so many 'free' things out there in cyberspace that will cost you an arm and a leg. But I am glad that I decided to check it out, and WOW, was I surprised.

Sven and his team of developers and designers did give me a website that I could not have done (on my own or otherwise) without giving up an arm and a leg. They hooked me up good. And they have access to so many choices and resources that I would not even know existed.

And one thing that I liked about their policy is that they ALWAYS let you decide which direction you want to go, so the client is in control at all times. With others, because its 'free' then you get what they chose for you, even if it does not work for you.

I can't say enough for these guys. I am truly a 100% satisfied customer and trust me when I tell you, it was wort it.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Sven was incredibly helpful throughout…

Sven was incredibly helpful throughout the entire process. They built my website completely free and made everything simple and stress free. I'm super thankful for their support and the overall experience. Highly recommend working with them.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

These are scammers hooking up with a…

These are scammers hooking up with a foreign company, IONOS, to collect money for them. They avoid being charged in the United States by using a foreign entity. They'll ask you for a "small favor" to register your website names with IONOS, then IONOS collects the money. The Free Website guys is Not Free". They never built a website for me they just got paid thru IONOS. Then the slew of meaningless emails come to confuse you. Sven is the one that calls you to make a deal. Shameful.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Enjoyable and Challenging Experience

I’m so grateful for TheFreeWebGuy team, especially Sven. As someone who isn’t very IT‑savvy, they made everything simple and stress‑free. They gave me all the information I needed and were always there in the background whenever I had questions. I never imagined I’d have a website for my small soap business, let alone be able to manage it myself — but they made it possible.
I totally recommend these guys.
Thank you,
Michelle – SoapTherapyNZ.com

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and Professional

I had The Free Website Guys build the website for my luxury fashion brand, Mohikas by Archana Soni, and I couldn't be happier with the results. From the very beginning, the team was professional, communicative, and genuinely invested in understanding what my brand needed.

The site they built — mohikas.com — is a full WordPress/WooCommerce store featuring our Indo-Western couture collections, jewelry, bridal wear, and menswear. The design is clean, elegant, and represents the luxury feel of the brand beautifully. They set up the entire ecommerce infrastructure, categories, cart, checkout, and a blog section.

What impressed me most was the value. As a small business owner, getting a professional, fully functional ecommerce site of this quality built is no small thing — and The Free Website Guys delivered beyond expectations. Any time I had questions or needed guidance, they were responsive and helpful throughout the process.

If you are a small business owner looking for a professional website without breaking the bank, I highly recommend The Free Website Guys. They treated my business like it mattered — because to them, it clearly did.

— Archana Soni and Girish Soni, Founder, Mohikas

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Working with Sven has been such a Pleasure

Working with Sven has been such a smooth and reassuring experience. He is incredibly responsive, knowledgeable, and genuinely committed to making sure everything functions seamlessly. What stood out most was his patience and willingness to guide me through each step without making anything feel overwhelming. The team overall has been just as impressive, the process has felt organized, supportive, and truly geared toward helping clients succeed, especially for those of us building and growing our brands. I felt confident every step of the way, and I’m so grateful for the support in getting everything set up correctly. Highly recommend!

- Akezia

3 May 2026
Unprompted review
Rated 5 out of 5 stars

These guys are amazing.

These guys are amazing.
They were so nice and warm. This creation was mind freezing for me and they made it as easy as could have been. The only thing they could have done more is interview me, choose and write everything out for me.... like AI would have. The site is not like I would have wanted it simply because I had no clue what I wanted it to be. They were generous enough to work for me, for free. The costs are upfront and nothing hidden. Sven Nilsen was my guardian angel. I still don't get all of it but it's up and professional. I could never thank them enough.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

They Are the Guys

I have been guided by these awesome people for a couple of years to have my nonprofit website built, which is now at the final stage, but I was pleased to get invited by Sven personally to review them.

They come at you with a free mind and a free service. For me, that was the nicest surprise on my journey of reconstructing the Memory Community site after the original one had retired from the Internet under unfortunate circumstances.

I am grateful to Sven, who tirelessly answers my questions, dissolves my doubts, and does all this with a smile (if you see his headshot in his email).

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend The Free Website…

I highly recommend The Free Website Guys! They were very helpful and helped me at each step of the process. Not only do you receive step-by-step instructions for certain parts of the process, they include videos for more challenging steps. Sven was my first and main contact. I really appreciate his help and patience with me during this time! Thank you!!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Working with the Free Website Guys has…

Working with the Free Website Guys has been such a positive experience. Their process for qualifying potential clients ensures that the partnership is the right fit from the start.

What I appreciated most was the clear, structured approach they provide. Every step was explained, expectations were set upfront, and their communication was consistent and easy to follow. The instructions were simple and organized, which made the entire process feel manageable even for someone without a technical background.

I honestly never thought building a website could be this straightforward, with so much less stress and cost than I expected. I’m truly grateful for this partnership and the support their team provided throughout the process.

2 May 2026
Unprompted review

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