The Foot Collective Reviews 

119
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Have been using the Solemate for 5 weeks now. Have had an incredible increase in stability and strength. Am immediately addicted and decided to buy the lifetime subscription. I just can't imagine it n... See more

Rated 5 out of 5 stars

Í´m satisfied with the toe spacers, toe resistance band and training tutorials. Wish I had it tjueto years ago. Exercise is the best.

Rated 5 out of 5 stars

The TFC Solemate kit has truly been the best purchase for my feet in decades. I wore orthotics to help with pronation for 30+ years & have been weening myself off them for the last 2-3 years. Watching... See more

Rated 5 out of 5 stars

I'm halfway through the Foot Restoration Program and I'm very happy with it. I didn't have major issues with my feet, just some minor aches while running and a niggling knee issue that hadn't reso... See more

Company details

  1. Fitness Equipment Store

Written by the company

Simple tools and training to help you restore your foundation and explore the true potential right at your feet.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

119 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(119)

27 reviews in the last 12 months

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Rated 3 out of 5 stars

no customer service unless you complain

update 25.02 - received most of my order yesterday after fhey finally followed up and then refunded some and express posted, but STILL no confirmation on why it was not all send etc
the product is fantastic, if you can get it and have plenty of patience on receiving it and getting no replies, thankfully i wont have to deal with them again, given up on receiving the rest as it not worth my time to keep chasing them
ABSOLUTELY HORRIFIC DO NOT WASTE YOUR MONEY - they dont send anything, they never reply, just a complete waste of my time and money

*update finally contacted me after a week of trying, so will wait and see if I actually get it, but upgraded as they finally responded

19 February 2025
Unprompted review
The Foot Collective logo

Reply from The Foot Collective

Hi Natalie,
I'm so sorry that this has been your experience so far—that's certainly not the level of service we aim to provide. We’ve reached out to you via email to resolve this and want to assure you that your order is on its way with express shipping. If there’s anything else we can do to assist, please don’t hesitate to reach out. We appreciate your patience and the opportunity to make this right.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. You can only email and get 0 response. They took our money but the package has been sitting for almost 2 weeks in Texas

7 February 2025
Unprompted review
The Foot Collective logo

Reply from The Foot Collective

Hi Sarah,
I'm so sorry this has been your experience with us. I just wanted to reach out to confirm that we have been in touch with you along the process to resolve the situation. Please let me know if there is anything else we can do to assist you.

Rated 1 out of 5 stars

The items came very late and one item…

The items came very late and one item was defective. I reported the issue with the balance beam January 3rd and am still waiting for a resolution.

11 December 2024
The Foot Collective logo

Reply from The Foot Collective

Hi JC, I'm really sorry for the delay. We understand how disappointing it can be when things don’t go as expected. We have reached to you via email to resolve the issue. If you have any further concerns, please don’t hesitate to reach out—we’re happy to assist in any way we can.

Rated 1 out of 5 stars

Never ending emails

Tried to unsubscribe, but no luck

11 December 2024
The Foot Collective logo

Reply from The Foot Collective

Hi Ed,
I'm very sorry that this has been your experience. I wanted to reach out to confirm that we have unsubscribed you from all marketing from us. Please reach out if you have any further questions.

Rated 5 out of 5 stars

The material and video footage revealed…

The material and video footage revealed a well structure program aim to facilitate the progression from the beginner into the more advanced exercises. From the user perspective, this facilitate and enriched the learning process and is a notorious aspect compared to other similar foot health implements.

25 November 2024
Rated 1 out of 5 stars

Extremely poor!

Extremely poor!! The product never arrived after 4 weeks and I never got an answer from my email this week. I’ve also changed my google review to one.

25 November 2024
The Foot Collective logo

Reply from The Foot Collective

Hi Monique, I'm very sorry to hear that this has been your experience so far. We have been in touch with you via email to rectify the situation. Please let us know if there is anything else we can do to assist.

Rated 1 out of 5 stars

I ordered it a week ago and tracking…

I ordered it a week ago and tracking says it hasn't even left the warehouse yet. So there's no point asking me to review it.

25 November 2024
The Foot Collective logo

Reply from The Foot Collective

Hi Laura, I’m truly sorry to hear that this has been your experience. It appears that the courier service has been delayed to update the tracking of your order. If you can please reach out to our customer support team via email (info@thefootcollective.com) and they will be more than happy to follow this up with the courier company to ensure you get your delivery as soon as possible.

Rated 5 out of 5 stars

The TFC Solemate - Truly Remarkable

The TFC Solemate kit has truly been the best purchase for my feet in decades. I wore orthotics to help with pronation for 30+ years & have been weening myself off them for the last 2-3 years. Watching the Foot Collective videos on how the foot works gave me the understanding I needed (& wished I had seen a few decades ago!) The wild toes, hacky sack & other exercises made a difference straight away. It has been the best purchase - way better value than a series of orthotic or exercise physiologist appointments!! I'm very happy!!

26 August 2024
Rated 4 out of 5 stars

Hacky sack

Hi! Very satisfied but I would wish that the hacky sack could come in different sizes, It is to large for my small thooths. Thanks for fun exercises. Best wishes Danielle

25 July 2024
Rated 5 out of 5 stars

I’ve discovered strength & fun with TFC!

Joining The Foot Collective has been a life-changing experience. Since becoming part of the community, I’ve noticed huge improvements in my overall strength and understanding of my body. I’m learning and experiencing more about how my body works and why caring for my feet is a must!

TFC truly embody their values of Truth, Fun, Community and if anything, over deliver on value! The Team are so helpful, knowledgeable and ready to support & guide in an engaging, playful way. I’m super grateful for the positive impact TFC has had on my life AND my children’s life and highly recommend them to anyone looking to improve their health from the ground up. 💚

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Responsive + prompt

A recognition that the shipping cost, at almost a third of the cost of the item I was considering, was too much and the offer of free shipping. Also the shipping was prompt, reliably tracked and so far I very happy with my toe spacers which I am wearing as I write 👍.

26 March 2024
Rated 5 out of 5 stars

I love the idea of what you're doing…

I love the idea of what you're doing and love the quality of the items in my Soulmate kit. You obviously have a passion for what you're doing. There's so much information on your website I don't quite know where to start but have so far been playing around with all the tools. Even though I don't know what I'm doing yet, I must be doing something right as my feet are less achy and that's only after less than 2 weeks.

14 March 2024
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