TheFitVille Reviews 

17,923
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Previously I had posted a negative review of a pair of shoes I received. To my complete amazement Fitville not only responded but offered me a new pair no questions asked. I have NEVER received this... See more

Company replied

Rated 3 out of 5 stars

The quality of the shoes seems to be diminishing. and the comfort I once enjoyed has disappeared. The prices are great when you can catch your size in the on sale group but I felt it was impossible... See more

Company replied

Rated 4 out of 5 stars

I didn't know that delivery would take around two weeks. What concerned me was every time I checked the tracking link my anti virus software identified it as a malicious website. I contacted consumer... See more

Company replied

Rated 1 out of 5 stars

Wish I'd checked trust pilot before ordering but they seem to have reasonable traction with reviews on reputable websites. As with other's experiences, you think it's a European fulfilment centre and... See more

Company replied

Company details

  1. Orthopedic Shoe Store
  2. Shoe Store
  3. Footwear Wholesaler

About TheFitVille

Written by the company

FitVille: Your Path to Pain-Free Living

 
FitVille is an ergonomic footwear company with a mission to enhance footwear experience. FitVille was inspired by the founder's passion for running when he found how hard it was to find the best-fitting shoes on the market. And with that spirit of inquiry and innovation, the FitVille journey began.
 
At FitVille, we believe in the power of a good pair of footwear to change life and the right to live pain-free. Shoes are bridges that empower us to reach our goals. FitVille envisions helping everyone enjoy a healthy lifestyle while adhering to three core concepts: Therapeutic, Comfort, and Support Technology.
 
Discover the FitVille difference. Visit our website today and step into a world of comfort and well-being.
 
 

Why Choose FitVille?

Written by the company

Podiatrist-recommended comfort keeps 300,000+ feet happy
At FitVille, we understand that foot pain can hold you back from living an active life. That's why we design footwear with you in mind!
Multiple Width Options:
We offer a wide range of widths to ensure a perfect, comfortable fit for every foot. No more squeezing into narrow shoes!
Comfort Technology:
Our shoes are packed with innovative comfort features, like our PropelCore™ sole technology [link to FitVille website about technology], which provides superior cushioning and arch support.
Wide-Fitting Expertise:
For those with wider feet or foot pain, FitVille is a trusted name. Our roomy toe boxes and supportive designs help alleviate pain and keep you moving comfortably.
Join the FitVille Family!
We're passionate about creating footwear that helps people with all types of feet experience the joy of movement. See what our happy customers are saying and discover the FitVille difference today!

Contact info

3.9

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(17,923)

5,933 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good shoes

The prices are fair, fast delivery, the sizes are as they say they are, they are comfortable and look nice!

4 July 2026
TheFitVille logo

Reply from TheFitVille

That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Excellent product that arrived when you…

Excellent product that arrived when you said it would. Great shipping notification. The shoes are perfect. They are well constructed and do exactly what they promised to do. I will buy again from you and tell others to go to your site.

20 June 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Customer service solves problems

The shoes i ordered did not fit like the previous 5 pairs I have ordered (same size and width). Customer service did a fantastic job of dealing with replacement shoes. They worked with me to properly measure my feet and email them the measurements. I will continue buying Fitville shoes as my go-to brand.

26 June 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting, we are happy to assist!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Verry helpfull in getting me the…

Verry helpfull in getting me the correct size and stile

28 June 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars

Bad product

Bad product! Need refund …..please

2 July 2026
TheFitVille logo

Reply from TheFitVille

Hello William,
We are very sorry about your experience, and we are happy to assist you with the return/exchange.

Would you mind emailing us at contact@thefitville.com? We will look into this and offer some help from my end, thank you!

Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

Happy Feet

Both pair of sneakers fit great and my feet feel wonderful. Most comfortable my feet have been in many years.

20 July 2026
TheFitVille logo

Reply from TheFitVille

That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Return concerns corrected

I initially had problems with my return.
After a couple of email exchanges with the company, the return issue was resolved and I received my full refund. However, one needs to be aware that the cost of shipping to return my item was $20.00
I had bought shoes from this company previously . My only issue came with the return.
The shoes and their product are of excellent quality.

22 June 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting!
Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Excellent customer service with status…

Excellent customer service with status updates until delivery. The product was outstanding! Will buy again. Great shoee, great service and a great company! Highly recommend Fitville.

2 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars

I bought shoes on 6/30/26 and hav not…

I bought shoes on 6/30/26 and hav not received any notification on shipping date. They sent tracking # but when entered into search it doesn’t come up?
Please let me no when shoes will be shipped order #17339
Thank you
Rodman Pearson

24 June 2026
TheFitVille logo

Reply from TheFitVille

Hello Rodman,
We are very sorry about your experience!
Could you please kindly confirm which order you have not received?
We've checked that your order #381039 has been delivered on Jun. 25
Would you mind emailing us at contact@thefitville.com? We will look into this and offer some help from my end, thank you!
Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

Shoes fit perfectly

Shoes fit perfectly. Room in the toe area is perfect. Comfortable all around.

3 July 2026
TheFitVille logo

Reply from TheFitVille

That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Only Shoes That Work For Me

I'm diabetic with a missing left big toe. I also have gigantic, heavily mutated caveman feet at size 13 6E.

Fitville is the only company that makes shoes that don't hurt me. I bought 3 pairs.

3 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars

I never received my second pair of…

I never received my second pair of shoes even after several attempts to communicate with the company.

26 June 2026
TheFitVille logo

Reply from TheFitVille

Hello Linda,
We are very sorry about your experience!
Your package may have been lost. We have sent you an email with a solution, please kindly check.
Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

Excellent quality and outstanding customer services

Excellent quality and outstanding customer service!

I recently had an interaction with the FitVille Customer Success Team regarding a refund for two pairs of shoes which unfortunately did not quite fit. They handled everything promptly and smoothly. The shoes themselves are of excellent quality, and the level of care from their support team is fantastic. They even went above and beyond by providing a discount code for my next order!. I’m incredibly happy with this experience and will absolutely consider purchasing from FitVille again in the future!

20 July 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting!
Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Great fit!

Great fit! Great price. It has taken me years to find footwear that didn’t bother my feet. The quality is very good as well. I would recommend!

3 July 2026
TheFitVille logo

Reply from TheFitVille

That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Good Product

Prompt service, delivery ahead of schedule, great/comfortable fit and good quality.

3 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Address amendment

When I realised my full address had not registered with autofilll I contacted Fitvile UK immediately. They were very efficient, remedied the problem and let me know they had updated it. They re-assured me that I will be receiving my fab fit shoes after all. Thanks team, really appreciate your prompt re-assuring email.

20 July 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting, we are happy to assist!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars

Customer service is appalling

Customer service is appalling. Brought a pair in UK for 90 year old man. They sent me the wrong size twice and expect you to return to the USA which costs more than the shoes. Beware of scammers

17 July 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Hello Karen,
We are very sorry about your experience!
May we know your email and order number?
We do have return address in the UK, and we are happy to assist you with the return/exchange.
Would you mind emailing us at contact@thefitville.com? We will look into this and offer some help from my end, thank you!
Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

Thanks for communicating and your…

Thanks for communicating and your willingness to help........sincerely appreciated!

2 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting, we are happy to assist!
Welcome to look around at FitVille any time, have a blessed day!

Rated 4 out of 5 stars

Shoes fit very well (extra wide 4E)

Shoes fit very well (extra wide 4E). Able to use orthotics in soles in them. Comfortable. I did not realize when ordering that they would be drop shipped from the factory in China. Delivery took a while.

2 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look