Previously I had posted a negative review of a pair of shoes I received. To my complete amazement Fitville not only responded but offered me a new pair no questions asked. I have NEVER received this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Previously I had posted a negative review of a pair of shoes I received. To my complete amazement Fitville not only responded but offered me a new pair no questions asked. I have NEVER received this... See more
Company replied
The quality of the shoes seems to be diminishing. and the comfort I once enjoyed has disappeared. The prices are great when you can catch your size in the on sale group but I felt it was impossible... See more
Company replied
I didn't know that delivery would take around two weeks. What concerned me was every time I checked the tracking link my anti virus software identified it as a malicious website. I contacted consumer... See more
Company replied
Wish I'd checked trust pilot before ordering but they seem to have reasonable traction with reviews on reputable websites. As with other's experiences, you think it's a European fulfilment centre and... See more
Company replied
Written by the company
Written by the company

2035 Sunset Lake Road, Suite B-2, Rm. 19C, Lockhart Ctr., Newark, DE, United States, Delaware, 19702, Newark, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from TheFitVille
The prices are fair, fast delivery, the sizes are as they say they are, they are comfortable and look nice!

Reply from TheFitVille
Excellent product that arrived when you said it would. Great shipping notification. The shoes are perfect. They are well constructed and do exactly what they promised to do. I will buy again from you and tell others to go to your site.

Reply from TheFitVille
The shoes i ordered did not fit like the previous 5 pairs I have ordered (same size and width). Customer service did a fantastic job of dealing with replacement shoes. They worked with me to properly measure my feet and email them the measurements. I will continue buying Fitville shoes as my go-to brand.

Reply from TheFitVille
Verry helpfull in getting me the correct size and stile

Reply from TheFitVille
Both pair of sneakers fit great and my feet feel wonderful. Most comfortable my feet have been in many years.

Reply from TheFitVille
I initially had problems with my return.
After a couple of email exchanges with the company, the return issue was resolved and I received my full refund. However, one needs to be aware that the cost of shipping to return my item was $20.00
I had bought shoes from this company previously . My only issue came with the return.
The shoes and their product are of excellent quality.

Reply from TheFitVille
Excellent customer service with status updates until delivery. The product was outstanding! Will buy again. Great shoee, great service and a great company! Highly recommend Fitville.

Reply from TheFitVille
I bought shoes on 6/30/26 and hav not received any notification on shipping date. They sent tracking # but when entered into search it doesn’t come up?
Please let me no when shoes will be shipped order #17339
Thank you
Rodman Pearson

Reply from TheFitVille
Shoes fit perfectly. Room in the toe area is perfect. Comfortable all around.

Reply from TheFitVille
I'm diabetic with a missing left big toe. I also have gigantic, heavily mutated caveman feet at size 13 6E.
Fitville is the only company that makes shoes that don't hurt me. I bought 3 pairs.

Reply from TheFitVille
I never received my second pair of shoes even after several attempts to communicate with the company.

Reply from TheFitVille
Excellent quality and outstanding customer service!
I recently had an interaction with the FitVille Customer Success Team regarding a refund for two pairs of shoes which unfortunately did not quite fit. They handled everything promptly and smoothly. The shoes themselves are of excellent quality, and the level of care from their support team is fantastic. They even went above and beyond by providing a discount code for my next order!. I’m incredibly happy with this experience and will absolutely consider purchasing from FitVille again in the future!

Reply from TheFitVille
Great fit! Great price. It has taken me years to find footwear that didn’t bother my feet. The quality is very good as well. I would recommend!

Reply from TheFitVille
Prompt service, delivery ahead of schedule, great/comfortable fit and good quality.

Reply from TheFitVille
When I realised my full address had not registered with autofilll I contacted Fitvile UK immediately. They were very efficient, remedied the problem and let me know they had updated it. They re-assured me that I will be receiving my fab fit shoes after all. Thanks team, really appreciate your prompt re-assuring email.

Reply from TheFitVille
Customer service is appalling. Brought a pair in UK for 90 year old man. They sent me the wrong size twice and expect you to return to the USA which costs more than the shoes. Beware of scammers

Reply from TheFitVille
Thanks for communicating and your willingness to help........sincerely appreciated!

Reply from TheFitVille
Shoes fit very well (extra wide 4E). Able to use orthotics in soles in them. Comfortable. I did not realize when ordering that they would be drop shipped from the factory in China. Delivery took a while.

Reply from TheFitVille
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.