From travel booking to our airport departure from the hotel, the experience of our visit in Dubai was very smooth and quick. Ms. Inna Ivanova, our Owner Privileges Executive helped with the t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My review will he absolutely honest. I had not heard of The First Group before buying the property from them. My experience is exceptionally great because of one person alone... Lubna Mohammed! She i... See more
Company replied
Amazing client management! Initially i had some apprehension on response times but they are amazing. faster, clear responses. Timely closure of requests. impeccable client management. Rafika is fanta... See more
Company replied
Sana Zerad has been above and beyond to solve my issue quickly. She helps make a stressful situation much easier. Absolutely stellar service from Sana. Quick, knowledgeable, and very helpful. Thank... See more
Company replied
Company details
Written by the company
Headquartered in Dubai, UAE, The First Group (TFG) is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since launch, TFG has carved a highly successful niche offering unrivalled property investment opportunities to clients from more than 70 countries worldwide. TFG investors also gain access to exclusive loyalty privileges, ranging from complimentary hotel stays to discounts on restaurants, lifestyle experiences and other exciting benefits. To learn more about The First Group and its unique investment opportunities, visit www.thefirstgroup.com.
Contact info
Tameem House, Barsha Heights, PO Box 24573, Dubai, U.A.E.
- +971 4 455 0100
- customer.support@thefirstgroup.com
- thefirstgroup.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tariq has been a great customer…
Tariq has been a great customer representative for the real estate project. We have truly appreciated his honesty, integrity, kindness, and professional approach in dealing with us. His communication has been clear and respectful
throughout the process. We hope he continues on this path and proves himself worthy of even greater responsibilities.
4 April 2026
Unprompted review
Ms.Lobna Mohammed
Ms.Lobna Mohammed has been extremely professional and supportive throughout our interaction. She demonstrated a strong understanding of the processes and handled all queries with clarity and efficiency.Her responsiveness and willingness to go the extra mile is top-notch.
Overall, it has been an excellent experience working with Ms. Lobna, and her dedication genuinely reflects the high standards of the Owner Privilege team!!
30 March 2026
Reply from The First Group
Hello,
Thank you for your thoughtful feedback. We’re delighted to hear that Ms. Lobna provided you with such professional, supportive, and efficient service throughout your experience.
We sincerely appreciate you taking the time to share your experience and will be sure to pass on your kind words to Lobna.
Warm regards,
The First Group
Highly Recommend
We had Tariq dealing with us, he has always been very quick to reply back to us and help us out. Very helpful and kind and answers us at any time. I highly recommend Tariq as we had a pleasant experience with him and very helpful guy! Deeb Jarmakani
30 March 2026
Reply from The First Group
Dear Mr. Jarmakani,
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Mr. Tariq provided you with such responsive, helpful, and supportive service throughout.
Your recommendation means a great deal to us, and we’ll be sure to pass on your appreciation to him. We look forward to assisting you again in the future.
Warm regards,
The First Group
Elena is very efficient in her work and…
Elena is very efficient in her work and swift in her response time.
30 March 2026
Reply from The First Group
Dear Mr. Jamikeshov,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Services that I received from Soukaina…
Services that I received from Soukaina were impeccable and impressionable. She relentlessly talked me through process of getting certain documents, more importantly my trip arrangements to Dubai and a wonderful stay at CIEL Dubai Marina. The Fist Group needs more people like her because through here, among many more others that I came across, I had an amazing experience.
26 March 2026
Reply from The First Group
Dear Mr. Made,
Thank you for your wonderful feedback. We’re delighted to hear that Ms. Soukaina made such a strong impression and supported you so thoroughly throughout your journey, from documentation to your travel arrangements and hotel stays.
We’ll be sure to share your appreciation with her.
We look forward to welcoming you again soon.
Warm regards,
The First Group
Dealing with Huguette has for the first…
Dealing with Huguette has for the first time showed that this company First Group can be professional after 10 years of incompetence.
Thank you keep up the good work Huguette
26 March 2026
Reply from The First Group
Dear Mr. Ransley,
Thank you for your kind words! We're committed to making it exceptional and ensuring that it exceeds your expectations.
Warm regards,
The First Group
The First Group Investment
The First Group Investment, BEAWARE
I have purchased an apartment in a new hotel project Built by the first Group. In the beginning they would contact you a hundred times till you invest, then a hundred times till you pay for the project. There after they would just forget you for ever. In my case the project completion was delayed more than two years and its operationalization another two years. All money with them, here I would have earned 3 times in my country but they just don't bother. So four years AED 900,000 with them, project not launched, I keep thumping my chest, NO ONE CARES.
PLEASE AVOID UNLESS YOU ARE HAPPY TO LOOSE YOUR MONEY.
26 March 2025
Unprompted review
Very charming individual to do business…
Very charming individual to do business with. Prompt attention to issues of concern and hope she keeps it up.
25 March 2026
Reply from The First Group
Dear Mr. Boateng,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
Reply from The First Group
Dear Mr. Job,
Thank you for leaving us with a 4-star review! We value your feedback.
Warm regards,
The First Group
Professional. Thumps up to Sana. She is so helpful and goes out of her way to make sure that the customer is happy and satified
Professional, honest and timely response
24 March 2026
Reply from The First Group
Dear Ms. Maraire,
Thank you for sharing your positive feedback about Ms. Sana's exceptional service. We appreciate your kind words and will be sure to pass on your compliments to her.
Warm regards,
The First Group
Reply from The First Group
Dear Ms. Abali,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Understanding of the needs of clients…
Understanding of the needs of clients specially of old age.
23 March 2026
Reply from The First Group
Dear Mr. Singh,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Reply from The First Group
Dear Mr. Al Mansouri,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Carla who is my contact is very helpful…
Carla who is my contact is very helpful and always very responsive ,
17 March 2026
Reply from The First Group
Hello,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Both I and my wife were making…
Both I and my wife were making enquiries on how to do about Handling over procedure on our property at Yasmin Village.
Mr TARIQ attended to us perfectly and quickly. All our E-mail, txt messages and phone call were attended to in suitable pleasant manner.
16 March 2026
Reply from The First Group
Dear Mr. Azeez,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Reply from The First Group
Dear Mr. Bosma,
Thank you for your review. We greatly appreciate you taking the time to share your experience with Ms. Lobna.
Warmest regards,
The First Group
Is good response and cooperation.
10 March 2026
Reply from The First Group
Dear Mr. Das,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Reply from The First Group
Dear Mr. Thod,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Very supportive customer service
Very supportive customer service . The response to my request and inquiries are replied immediately with care . I really appreciate the support of Mr Ibrahim Nassurllah .
26 February 2026
Reply from The First Group
Dear Mr. Al Hashmy,
Thank you for your positive feedback! We strive to provide excellent service to all our clients.
Warm regards,
The First Group
Great Customer Service
Very helpful service, great responses, and excellent customer service.
27 February 2026
Reply from The First Group
Dear Mr. Khayyat,
We are delighted to hear that you found our service helpful and responsive. Delivering excellent customer service is always our priority, and your feedback is truly appreciated.
We look forward to supporting you again soon.
Warm regards,
The First Group
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