From travel booking to our airport departure from the hotel, the experience of our visit in Dubai was very smooth and quick. Ms. Inna Ivanova, our Owner Privileges Executive helped with the t... See more
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Headquartered in Dubai, UAE, The First Group (TFG) is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since launch, TFG has carved a highly successful niche offering unrivalled property investment opportunities to clients from more than 70 countries worldwide. TFG investors also gain access to exclusive loyalty privileges, ranging from complimentary hotel stays to discounts on restaurants, lifestyle experiences and other exciting benefits. To learn more about The First Group and its unique investment opportunities, visit www.thefirstgroup.com.
Tameem House, Barsha Heights, PO Box 24573, Dubai, U.A.E.
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 1 week
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First Group has been up the task since I started with them. Please continue with your good works.
Always professional and when needed, great thanks to Mrs Cristina Carney
As a real estate investor since 2019, I have generated virtually zero returns on a 790,000 investment, receiving only a single payment of 3,000 over a seven-year period. Having completely lost confidence in both this asset and the management company, my primary objective now is to ensure full transparency and public accountability regarding this investment. I have already raised a complaint to the DRS government office and am now in the process of collecting evidence to file a lawsuit. For others who have fallen into this trap, you may join forces with me to pursue collective legal action
I like prompt and regular management report and payments.
I don't like it when my apartment was swapped with a smaller apartment. I felt cheated.
The incomes fall below the projected incomes before purchase.
I had an excellent experience with Rafika. She was professional, knowledgeable, and always available to answer my questions. She made the whole process smooth and stress-free, and I truly appreciated her patience and attention to detail. I highly recommend Rafika to anyone looking for outstanding service. Thank you, Rafika! ⭐⭐⭐⭐⭐
Our money is been on hold for 3 months now they saying because of the conflict we not getting our money rent investment
thats not the case they just leading us on the UAE governement has said here is no restriction on investers getting there money
Why are you holding our money and not giving us

Reply from The First Group
Very hospitable and helpful. Fadi Mansour was very supportive and polite. Khawla Al Omrani is exceptionally super supportive friendly and honest.
Soukaina has made my stay at Ciel really easy with last minute booking, and has always been excellent accommodating me in her schedule, making my stay in Dubai much comfortable.
Greetings,
I really appreciate and thank TFG for their service and I really thank very much Mohammed Oulada for his help and support in providing me with the service that I need every time I ask him for.
Best Regards,
Showqi

Reply from The First Group
The ambience of the offices, friendly and helpful staff, beverages kkkkk customer service was excellent

Reply from The First Group
My experience is great. I found support from your staff in an efficient manner.

Reply from The First Group
"Dear Thariq Benhatch new staff for TFG! Thank you so much for the fast response and for always being so welcoming. We the family feel so lucky to have you as our Relationship Manager—your quick support and helpfulness mean a lot to us. Truly appreciate everything you do since the beginning up to now as our relation manager!

Reply from The First Group
Fast response and good service .
I thank Mohamed Oulad for his excellent service.

Reply from The First Group
Great experience overall, helpful team providing proactive inputs and guiding throughout the process.

Reply from The First Group
Fadi is the most dedicated and honest man I have met till date He handles everything as per circumstances and gives genuine advice good luck man

Reply from The First Group
I've had interaction with their staff Rafika and she was very responsive and helpful to my queries.

Reply from The First Group
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