The Felt Box Reviews 

851
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, especially the wool, noting its vibrant colors and ease of use for felting projects. Many people appreciate the extensive choice of wools and tools, finding everything they need for their crafting needs. Reviewers also highlight the competitive and reasonable pricing, offering good value for money. The delivery service receives frequent commendation for being fast, prompt, and well-packaged. Customers consistently report excellent service, noting good communication and efficient handling of orders, even when minor issues arise. Many express satisfaction with their overall purchasing experience and intend to return for future supplies.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the excellent wool, its vibrant... See more

Quality

Customers consistently report high satisfaction with the quality of products, particularly praising the wool... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the prompt and fast delivery... See more

Service

Users describe positive interactions with service, consistently highlighting its efficiency and speed.... See more

Price

Consumers find price to be positive, consistently reporting that products are affordable, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more

Rated 5 out of 5 stars

Lovely carded wool, the colours are beautiful. Also bought flat 100% wool felt for needle felting pictures and it is so much better than the squares I previously purchased from Amazon, there's... See more

Rated 5 out of 5 stars

The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of... See more

Rated 5 out of 5 stars

Very fast delivery. Haven't opened the package yet as my wife would be too tempted to open the individuals pieces now :D We have no doubts about the quality of the Advent set based on previous transa... See more


Company details

  1. Craft Store
  2. Hobby Store
  3. Wool Store

Written by the company

The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

851 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(851)

149 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality products

Good all round company I use Felt Box for all my felt work.

8 February 2026
The Felt Box logo

Reply from The Felt Box

Dear Gail,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with the quality of the products and that you choose us for your felt work. That means a lot to us.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Very happy customer

Really impressed with both how quickly my order was received and the quality of the items. I will definitely continue to buy my supplies here and recommend this delightful company to anyone. Very happy thank you x

29 January 2026
Rated 5 out of 5 stars

Good selection of items

Good selection of items , and at a fair price , delivery was quicker than expected , very happy with this shop , will definitely shop here again 🙂

27 January 2026
Rated 5 out of 5 stars

Great starter kit and great values to

I bought this starter kit on line and very pleased with it. , i love care and attention that has gone in to putting it together . The finger protectors are real leather and wool is lovely . Very reasonably priced to as I didn’t want to spend out to much as just starting out . I recommend this product

29 January 2026
Rated 5 out of 5 stars

Overall

Compared to other places (say, Amazon), the wool is not only inexpensive (when you buy in bulk), but it's also so much better quality. None of that chemical smell or hard to felt stuff. I'm glad I found this place :)

26 January 2026
Rated 5 out of 5 stars

Great colour and quality

I've just recieved my carded NZ wool batts and I am so happy with it. The colours are really strong and consistent. The wool quality is very good and felts really nicely. My order came quickly and was well packaged including the needles.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Lovely wool and fabulous colour choices

Even contacted me over Christmas period re my order colours. So kind and helpful. Very competitively priced for carded batts and such a vast array of colours. Lovely for 3D felting and so much more. I bought 100g batts in a bundle offer.

28 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look