The Felt Box Reviews 

851
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, especially the wool, noting its vibrant colors and ease of use for felting projects. Many people appreciate the extensive choice of wools and tools, finding everything they need for their crafting needs. Reviewers also highlight the competitive and reasonable pricing, offering good value for money. The delivery service receives frequent commendation for being fast, prompt, and well-packaged. Customers consistently report excellent service, noting good communication and efficient handling of orders, even when minor issues arise. Many express satisfaction with their overall purchasing experience and intend to return for future supplies.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the excellent wool, its vibrant... See more

Quality

Customers consistently report high satisfaction with the quality of products, particularly praising the wool... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the prompt and fast delivery... See more

Service

Users describe positive interactions with service, consistently highlighting its efficiency and speed.... See more

Price

Consumers find price to be positive, consistently reporting that products are affordable, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more

Rated 5 out of 5 stars

Lovely carded wool, the colours are beautiful. Also bought flat 100% wool felt for needle felting pictures and it is so much better than the squares I previously purchased from Amazon, there's... See more

Rated 5 out of 5 stars

The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of... See more

Rated 5 out of 5 stars

Very fast delivery. Haven't opened the package yet as my wife would be too tempted to open the individuals pieces now :D We have no doubts about the quality of the Advent set based on previous transa... See more


Company details

  1. Craft Store
  2. Hobby Store
  3. Wool Store

Written by the company

The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

851 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(851)

149 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product

Excellent product. Excellent communication. Excellent service.

2 April 2026
The Felt Box logo

Reply from The Felt Box

Dear Natalie,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with the product, communication, and service.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Always a great service

Always a great service! V quick postage. Great range of colours and sundries. I don’t shop anywhere else.

25 March 2026
The Felt Box logo

Reply from The Felt Box

Dear Sallie,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with the service, quick delivery, and the range of colours and supplies. It means a lot to know you choose to shop with us.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Love them!!

Love them!!

25 March 2026
The Felt Box logo

Reply from The Felt Box

Dear Sarah,

Thank you so much for your lovely review.

We are so pleased to hear that! Your support really means a lot to us.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Needle felting

Beautiful wool and loads of different colours and a good price.
Delivery was quick and well packaged
Thank you will be ordering more I’m sure!

30 March 2026
The Felt Box logo

Reply from The Felt Box

Dear Theresa,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with the wool, the colour range, and the price. It is great to know your order arrived quickly and was well packaged too.

We really appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Very impressed

Speedy service. Exactly as described

30 March 2026
The Felt Box logo

Reply from The Felt Box

Dear Elaine,

Thank you so much for your kind review.

We are really pleased to hear you were happy with the speedy service and that everything arrived just as expected.

We really appreciate your support and hope to see you again soon.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars
The Felt Box logo

Reply from The Felt Box

Dear Allison,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with both the service and the products. Your continued support means a lot to us.

We look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Always receive great customer service &…

Always receive great customer service & products are top class. Love getting items from felt box 😊

26 March 2026
The Felt Box logo

Reply from The Felt Box

Dear Mary,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with the customer service and the quality of the products. It is always nice to know you enjoy receiving your orders from us.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Wool is always great

Wool is always great, and very reasonably priced.

25 March 2026
The Felt Box logo

Reply from The Felt Box

Dear Tara,

Thank you so much for your kind review.

We are really pleased to hear you are happy with the wool and that you find it good value.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Happy granddaughter

Very helpful when I accidentally ordered to the wrong delivery address. Our 10 yr old granddaughter was delighted with her birthday kit and keen to start using it. We liked the safety features of the finger shields and cookie cutters.

22 February 2026
The Felt Box logo

Reply from The Felt Box

Dear Customer,

Thank you so much for your lovely review.

We are really pleased we could help sort the delivery address, and it is wonderful to hear your granddaughter was delighted with her birthday kit. It sounds like she is off to a great start! We are especially glad the safety features were appreciated too.

We truly appreciate your support and hope she has lots of fun creating.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

5 stars

Always fantastic service. Speedy delivery and great quality products

28 February 2026
The Felt Box logo

Reply from The Felt Box

Dear Alice,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with the service, speedy delivery, and quality of the products. Your support means a lot to us.

We look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Very good website

Very good website, excellent products, speedy delivery and good communication.

28 February 2026
The Felt Box logo

Reply from The Felt Box

Dear Antoinette,

Thank you so much for your kind review.

We are really pleased to hear you found the website easy to use and were happy with the products, delivery, and communication.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Quality products

Quality products, prompt delivery

27 February 2026
The Felt Box logo

Reply from The Felt Box

Dear Wendy,

Thank you so much for your kind review.

We are really pleased to hear you are happy with the quality of the products and the prompt delivery.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Items as described. Thank you.

27 February 2026
The Felt Box logo

Reply from The Felt Box

Dear Mrs Jones,

Thank you so much for your kind review.

We are really pleased to hear your order arrived quickly and that everything was as expected.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

So much choice!

Well, yet again The Felt Box, that was an hour of my life gone spent choosing which colours, which type… and I loved it! So much choice it’s like being in a sweetie shop! Everything arrived beautifully packaged and I can’t wait to share the experience of felting with my friends as I’m doing a little workshop. Thank you for being brilliant!

25 February 2026
The Felt Box logo

Reply from The Felt Box

Dear Erika,

Thank you so much for your lovely review.

We are really pleased to hear you enjoyed choosing your colours – it does feel a bit like a sweet shop sometimes! It is wonderful to know everything arrived nicely packaged and that you are planning a workshop with your friends.

We truly appreciate your kind words and hope you all have a fantastic time felting.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Very very good

Very very good. High quality product, fast delivery.

24 February 2026
The Felt Box logo

Reply from The Felt Box

Dear Joel,

Thank you so much for your kind review.

We are really pleased to hear you are happy with the quality and the fast delivery.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Fast, reliable service.

A great range of felting materials and a speedy, reliable service.

23 February 2026
The Felt Box logo

Reply from The Felt Box

Dear Gill,

Thank you so much for your kind review.

We are really pleased to hear you are happy with the range of materials and the fast, reliable service.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Recommend

Never had any trouble with this company
Always happy with products and delivery
Thank you

27 January 2026
The Felt Box logo

Reply from The Felt Box

Dear Carole,

Thank you so much for your lovely review.

We are really pleased to hear you have always been happy with both the products and delivery. Your continued support means a lot to us.

We look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Miniature tools

Quick delivery. Great service thank you

30 January 2026
The Felt Box logo

Reply from The Felt Box

Dear Customer,

Thank you so much for your kind review.

We are really pleased to hear you were happy with the quick delivery and service.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

arrived on time and felt was good…

arrived on time and felt was good quality

26 January 2026
The Felt Box logo

Reply from The Felt Box

Dear Aline,

Thank you so much for your kind review.

We are really pleased to hear your order arrived on time and that you are happy with the quality of the felt.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look