The Credit Pros Reviews 

4,161
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,081 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and genuinely helpful, often highlighting their professional and understanding approach. The customer service is frequently described as excellent, with many appreciating the personalized attention and clear explanations provided. People find the overall service smooth, easy, and efficient, making them feel comfortable and confident in their credit repair journey. However, some customers also noted issues with payment, with a few reporting unexpected charges and difficulty getting refunds. Additionally, a small portion of people felt that the onboarding process did not deliver on promises of specialist consultations, leading to dissatisfaction with the initial stages of service.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as helpful, friendly, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the outstanding skills,... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction and recommending it to... See more

User experience

Users describe positive interactions with the user experience, often highlighting how helpful, friendly, and... See more

Payment

Reviewers highlight ambiguous aspects of payment, with some customers reporting unexpected charges and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Probably some of the best customer service I have had in awhile, every one is so friendly, knowledgeable and really helpful . It's not overwhelming neither, or fake. You can tell they have an honest i... See more

Company replied

Rated 5 out of 5 stars

I want to give a shout out to Mr. Push for, being such a Awesome employee at credit pros for, my disability check has been cut off plus, I was in a car accident last year in August of 2025 and all I e... See more

Company replied

Rated 5 out of 5 stars

I joined credit pros in March 2026. Mr Norman Magallanes helped the firt 2 calls I made to credit pros. He was very professional and answered my in way I could understand. He was able to zero out 2 ac... See more

Company replied

Rated 5 out of 5 stars

I am having a wonderful experience with Credit Pros. I had a great conversation with Dodo. He was patient and understanding. He answered all my questions and concerns in detail. I would highly recomme... See more

Company replied


Company details

  1. Credit Counseling Service
  2. Financial Consultant

Written by the company

The American consumer's choice for credit repair. The Credit Pros have improved the lives of thousands of consumers by repairing some of the most damaged credit reports in America. The Credit Pros are an Inc. 5000 recipient two years and running, while also boasting an accredited A+ rating with the BBB.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,161)

1,839 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and guide you

Very helpful and guide you. 100% recommend

23 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for the fantastic review, Vincent! We're thrilled to hear that you found our team helpful and that you would recommend us. Your support means a lot to us!

Rated 1 out of 5 stars

Like crap

Like crap, my credit score went down since they touched it! I want my refund with all my money backed! 60 days been passed guaranteed refund, I want my money back, all of it
Your solution was crap as well. I’m getting a lawyer for sure!

22 January 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

We sincerely apologize for the frustration and disappointment you’ve experienced. We understand your concerns regarding your credit score and refund request. Our team has attempted to contact you several times to further discuss the matter and assist you, but unfortunately, we have been unable to reach you. Please reach out to us directly at your earliest convenience so we can review your concerns in detail and work toward a resolution.

Rated 5 out of 5 stars

Awesome customer service and explained…

Awesome customer service and explained everything in detail.

22 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback, Anders! We're thrilled to hear that you had a great experience with our customer service team. Clear communication is key for us, and we're glad it made a positive impact. We appreciate your support!

Rated 5 out of 5 stars

Fast work taking care of credit

16 October 2025
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Melissa! We’re thrilled to hear you had a positive experience with our fast service. Helping you with your credit needs is our top priority, and we appreciate your kind words!

Rated 5 out of 5 stars

Tommy Potter was amazing in assisting…

Tommy Potter was amazing in assisting me to set this up to help me with getting a forever home for my family! Thank you for being amazing and helping us get to where we need to be!

Amanda Ince

22 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Amanda! We're thrilled to hear about your positive experience with Tommy. Helping families secure their forever homes is what we strive for, and it’s great to know we made a difference for you. Best wishes on this exciting journey!

Rated 5 out of 5 stars

Fingers crossed 🤞🏼 customer service has…

Fingers crossed 🤞🏼 customer service has been top notch

22 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Jordan! We're thrilled to hear you had a great experience with our customer service. Your support means a lot to us, and we’re here to help whenever you need!

Rated 5 out of 5 stars

Experience i had with Credit Pro

The experience i had with Credit Pro was excellent, they explained everything that they saw on my credit report, helped me get my credit report cleaned up from issues that was hurting my credit score, they do help with getting the your credit score up so you will be able to get that new car or house loan, an excellent company that helps

21 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic review, Deborah! We're thrilled to hear that our team was able to help you understand your credit report and improve your score. We appreciate your kind words and are here to support you in achieving your financial goals!

Rated 5 out of 5 stars

Great service

Great service, highly recommended.. I absolutely love the way this company helped me and my family.. Thank you..

21 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We’re truly grateful for the opportunity to assist you and your family. It means a lot to hear that you had such a positive experience with us. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.

Rated 5 out of 5 stars

The Credit Pros

They were 100% reassuring and very capable of clearing up my credit. A lot of positive vibes coming my way.

21 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, JoElla! We're thrilled to hear you felt reassured and supported throughout your credit journey. Your positive vibes mean a lot to us, and we’re here to help you every step of the way!

Rated 5 out of 5 stars

Best experience I have ever had very…

Best experience I have ever had very good

20 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We’re thrilled to hear this was the best experience you’ve ever had. Providing excellent service is our top priority, and we truly appreciate your support. We look forward to continuing to serve you!

Rated 5 out of 5 stars

This service was very smooth!!

This service was very smooth!!! My agent was compassionate, caring, understanding, patient, and honest. This is the fist time I actually felt comfortable and sure of something helping me. So Thank you again!!

20 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your thoughtful feedback! We’re truly glad to hear that your experience felt smooth and supportive from start to finish. It means a lot to know that our agent was able to provide the compassion, patience, and honesty you deserve. We’re honored to have earned your trust, and we’re here for you every step of the way. Thanks again for choosing us!

Rated 5 out of 5 stars

Awesome customer service!!!!

20 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback! We're thrilled to hear you experienced our awesome customer service. Your satisfaction means the world to us, and we look forward to continuing to provide you with great support!

Rated 5 out of 5 stars

Adam was very patient and helpful !100%…

Adam was very patient and helpful !100% reccomend!

20 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Tenzing! We're thrilled to hear about your positive experience with Adam. Our team strives to provide the best support, and your recommendation means a lot to us. We look forward to helping you again in the future!

Rated 5 out of 5 stars

They were easy to work with and give a…

They were easy to work with and give a great experience all the way around

8 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind feedback! We’re so glad to hear that you found our team easy to work with and had a great experience from start to finish. We truly appreciate your support and look forward to assisting you again whenever you need us.

Rated 5 out of 5 stars

Credit pros always helps whenever I…

Credit pros always helps whenever I call them with questions and the staff is always pleasant. They eliminated much of my negative credit and my score increased to the point of being accepted for a credit card. I’m so happy!

15 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for sharing your experience! We’re thrilled to hear that our team has been helpful, pleasant, and able to support you throughout your credit journey. Congratulations on your progress and on being approved for a credit card—that’s a big milestone! We truly appreciate your trust in The Credit Pros and look forward to continuing to support your financial goals.

Rated 5 out of 5 stars

Very professional and helpful highly…

Very professional and helpful highly recommend

17 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We truly appreciate your recommendation and are glad you found our service professional and helpful. It was a pleasure assisting you, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Super was very helpful and helped me…

Nuper was very helpful and helped me understand everything.

16 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Sandra! We’re thrilled to hear that Nupur provided helpful support and clarity. Our team is dedicated to ensuring you have the best experience possible. If you have any more questions, feel free to reach out!

Rated 5 out of 5 stars

Tyne at the credit pros

I was speaking with Tyne from credit pros today. He was friendly, kind, knowledgeable and informative in this process He listened to my story and was understanding of my personal situation with the loss of my husband and my financial difficulties. Thank you for steering me in the right direction .

17 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, JoAnn! We're glad to hear that Tyne provided such supportive and knowledgeable guidance during your visit. It's important to us to listen and understand our clients' unique situations. We're here for you on your journey to financial wellness.

Rated 5 out of 5 stars

Great service

Great service . Very informative

17 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Stephen! We're thrilled to hear you had a great experience and found our service informative. Your satisfaction is our priority, and we appreciate your feedback!

Rated 5 out of 5 stars

I love the way they take time out to…

I love the way they take time out to help there people

4 March 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, LaVeeda! We appreciate your kind words and are thrilled to hear that our team made a positive impact. Helping our clients is our top priority, and your feedback motivates us to continue providing excellent service.

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