The Credit Pros Reviews 

4,155
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,991 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very helpful, knowledgeable, and professional, making them feel comfortable and understood. The excellent customer service is frequently highlighted, with agents clearly explaining the smooth and effective credit repair process. People appreciate the ease and efficiency of the service in helping them improve their credit. However, some people mentioned issues with payment and billing, including unexpected charges and difficulties securing refunds. A few also noted feeling pressured by sales tactics or unclear progress despite ongoing fees.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, knowledge,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and professionalism... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending it for credit repair and... See more

User experience

Reviewers highlight positive aspects of user experience, often describing it as personal, quick, and easy to... See more

Payment

People report ambiguous experiences with payment, with some customers expressing dissatisfaction regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The consultant was very helpful, I’m so excited about The Credit Pros getting my life back on track with my credit. I had gone through a horrible divorce which caused me to move to another city and st... See more

Company replied

Rated 5 out of 5 stars

Probably some of the best customer service I have had in awhile, every one is so friendly, knowledgeable and really helpful . It's not overwhelming neither, or fake. You can tell they have an honest i... See more

Company replied

Rated 5 out of 5 stars

I joined credit pros in March 2026. Mr Norman Magallanes helped the firt 2 calls I made to credit pros. He was very professional and answered my in way I could understand. He was able to zero out 2 ac... See more

Company replied

Rated 4 out of 5 stars

4.5 I was professionally assisted by one of the Reps by the name of Mr Ernie very knowledgeable answered my questions- appropriately- Sincerely, Florida Muhanji

Company replied


Company details

  1. Credit Counseling Service
  2. Financial Consultant

Written by the company

The American consumer's choice for credit repair. The Credit Pros have improved the lives of thousands of consumers by repairing some of the most damaged credit reports in America. The Credit Pros are an Inc. 5000 recipient two years and running, while also boasting an accredited A+ rating with the BBB.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,155)

1,834 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best credit repair in the U.S.!!…

Fantastic company that helps thousands of credit strapped customers clean up the credit bureaux accounts. Super streamlined and professional process to get individuals’ credit scores up to help them get loans with much lower interest rates, which saves them thousands of dollars! Great team that work flawlessly together! They are the best!!

15 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your fantastic feedback! We’re thrilled to hear that you had such a positive experience with our team and services. It’s our goal to provide a smooth, professional process while helping our clients improve their credit and achieve meaningful financial savings. We truly appreciate your kind words and support!

Rated 5 out of 5 stars

An amazing experience

An amazing experience

15 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We’re thrilled to hear you had an amazing experience. Your feedback means a lot to us, and we’re always here to help whenever you need. Looking forward to serving you again!

Rated 5 out of 5 stars

great customer service

great experience with customer service rep

15 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We’re glad to hear you had a great experience with our customer service representative. Providing helpful and supportive service is always our goal, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

PROS

GREAT great Great

14 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your valuable feedback! We’re thrilled to hear you had such a positive experience. Your enthusiasm means a lot to us, and we look forward to continuing to provide you with great service!

Rated 5 out of 5 stars

I LIKE THE WAY EVERYTHING WAS EXPLAINED…

I LIKE THE WAY EVERYTHING WAS EXPLAINED ABOUT THE STEP BY STEP PROCESS AND HOW LONG IT WAS GOING TO TAKE TO REPAIR MY CREDIT.

13 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

We’re glad to hear the step-by-step process and timeline were clearly explained—that’s exactly the experience we aim to provide. Transparency and setting the right expectations are key when it comes to rebuilding credit. We appreciate your feedback and look forward to supporting you throughout your journey!

Rated 5 out of 5 stars

very professional

Mark was very thorough in explaining the services and make sure I understand the information about how to improve and build my credit. He ensures all my concerns or questions were addressed and by the time I finished my call with him I have a lot of confidence in their services and was able to be enrolled.

13 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your thoughtful feedback! We’re glad to hear that Mark took the time to thoroughly explain our services and ensured you had a clear understanding of how to improve and build your credit. It’s great to know he addressed all your questions and concerns, and that you finished the call feeling confident in both the process and your decision to enroll. We appreciate you choosing us and look forward to supporting you on your credit journey!

Rated 3 out of 5 stars

Dependability

Dependability

13 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback, Shuntoy. We appreciate your thoughts on dependability and are always striving to improve our services. Your insights help us enhance our customer experience, and we hope to exceed your expectations in the future.

Rated 5 out of 5 stars

The service was amazing and will highly…

The service was amazing and will highly recommend partnering with this company. Simple and easy set. Adam helped me with my set up, such an amazing guy!

12 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Jayden! We're thrilled to hear you had such a positive experience. Adam truly is fantastic at what he does. We appreciate your recommendation and look forward to supporting you further in your journey!

Rated 5 out of 5 stars

Since I joined credit pros

Since I joined credit pros, I feel more comfortable dealing with my personal credit. They are professional and transparent.

11 June 2025
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for sharing your experience! We’re glad to hear that you feel more confident managing your personal credit since joining. Our team takes pride in being professional and transparent, and it’s great to know that came through. We’re here for you every step of the way!

Rated 5 out of 5 stars

I had a great experience with the agent…

I had a great experience with the agent who handled my account. His professionalism was top tier and he answered all of my questions I had. I would definitely recommend this service.

10 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that the agent provided top-tier professionalism and took the time to answer all your questions thoroughly. Your recommendation means a lot to us, and we’re grateful for the opportunity to assist you. If you ever need anything in the future, we’re always here to help!

Rated 5 out of 5 stars

Trust, "The Credit Pros", they are worthy of ours!

The Credit Pros are amazing! Not to mention trustworthy and helpful. I needed help getting my credit back in shape to buy a home and they were the best call I have ever made! Highly recommended.

2 December 2025
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for the fantastic feedback! We’re thrilled to hear that you found our team trustworthy and helpful during your credit journey. Helping you get back on track toward homeownership is exactly what we strive for, and it means a lot to know we made such a positive impact. We truly appreciate your recommendation!

Rated 5 out of 5 stars

It is quick easy and simple!

9 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

We’re glad to hear that! Thank you for your feedback—making things quick, easy, and simple is exactly what we aim for. We truly appreciate your support!

Rated 5 out of 5 stars

It only takes a few minutes for a…

It only takes a few minutes for a review. Furthermore, workers deserve a respectable client. Acknowledging a far report.

9 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your feedback. We truly appreciate you taking a few minutes to share your experience. Respect and fairness are important to us, and we’re glad to see that reflected in your review. Acknowledging and reporting concerns helps ensure a better experience for everyone—both clients and our team.

Rated 5 out of 5 stars

So far so good

The representative was very patient and helpful with me.

8 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your kind words! We’re glad to hear that our representative was patient and helpful throughout your experience. Providing supportive and attentive service is very important to us, and your feedback truly means a lot. If there’s anything else we can assist you with, we’re always here to help!

Rated 5 out of 5 stars

The ease of use of this product is top…

The ease of use of this product is top notch im very thankful for this opportunity to help me on my credit path

9 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you so much for your kind words! We’re thrilled to hear that you’re finding the process easy and helpful. It means a lot to us to be part of your credit journey, and we truly appreciate the opportunity to support you. If you ever need anything along the way, we’re always here to help!

Rated 5 out of 5 stars

Tommy from statin island is such a…

Tommy from statin island is such a great guy and helped me with my credit line also gave me great advice about being a first time homeowner and just over all was a great experience and helped me with what I needed help with !

8 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thanks for sharing your experience! We're thrilled to hear that Tommy made such a positive impact on your credit journey and offered valuable advice for your first home. Your satisfaction is our priority, and we appreciate your feedback!

Rated 5 out of 5 stars

Good very helpful

Good very helpful

8 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Antonio! We're thrilled to hear that you found our team helpful. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Looking forward to continuing to support you!

Rated 5 out of 5 stars

customer service

customer service

7 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Pam! We’re thrilled to hear you had a great experience with our customer service. Your satisfaction is our top priority, and we appreciate your positive feedback!

Rated 5 out of 5 stars

Tommy was very helpful

Tommy was very helpful, friendly, and funny; and made improving my credit a smooth process. He always answered my questions and explained everything to me very clearly!

7 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you for your wonderful feedback! We’re so glad to hear that Tommy made your credit improvement journey smooth and enjoyable. His friendly approach and clear communication truly make a difference, and we’ll be sure to share your kind words with him. We appreciate you trusting us to be part of your credit journey!

Rated 5 out of 5 stars

I spoke with Joe from the Bronx I was…

I spoke with Joe from the Bronx I was scared to set up with them but he helped me not be so scared. He was really great and patient with me. I look forward doing business with them in the future.

7 April 2026
Unprompted review
The Credit Pros logo

Reply from The Credit Pros

Thank you, Brileigh! We're thrilled to hear about your positive experience with Joe. It's great to know he made you feel more comfortable. We're excited to assist you in the future and support you on your journey!

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