The CPAP Store Reviews 210

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent prices, often noting that they are significantly lower than those found elsewhere. Many people appreciate the wide variety of products available and the ease of placing orders through their user-friendly website. The delivery service is frequently highlighted as exceptionally fast, with many orders arriving within a few days, even to remote locations. Reviewers also commend the company's service, describing it as efficient, helpful, and professional. However, some customers were dissatisfied with the company's return policy, particularly when a purchased product did not fit their machine. A few others mentioned issues with price matching after a recent purchase, and one customer experienced a lost package with the shipping carrier.

What people talk about most

Price

Reviewers mention positive feedback about price. Customers consistently praise the excellent and competitive... See more

Product

Consumers find products to be of high quality and excellent value. Many reviewers praise the authenticity of... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of ordering,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and prompt shipping... See more

Service

Clients share positive opinions on service, consistently praising the exceptional level of support received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with the CPAP Store was for nasal pillows for my ResMed Airsense mask. They were literally the exact same Brevida brand I have purchased from my medical supplies retail store but at 1/2... See more

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

A little bit annoying that you need to create an account in order to view the prices; however, after creating an account I was pleased with the competitive prices. I ordered a CPAP machine and it arri... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Great site for cpap items

The item was fairly priced, shipped quickly and i was sent emails quickly to tell me when the items was shipped, when it arrived etc, good website, i recommend:)

2 March 2026
Unprompted review
Rated 5 out of 5 stars

The best value, quality and customer service ever

I have purchased several different supplies for my cpap needs online from several different suppliers. But The CPAP STORE is by far the best I have done business with. I highly recommend them to anyone wanting to get great value and the best customer service one could ever expect. I have had sleep apnea now for 20 years so I have to make countless purchases.
I am also on oxygen due to having COPD and recently we had a power outage in the middle of the night that lasted 2 hours so I had no cpap to assist my breathing. I bought a cpap battery from THE CPAP STORE and it was the best purchase I have made. Very good quality battery and easy to use.
Absolutely a great product for a great price with the best customer service I could ever ask for.
Just today, I received a phone call from Becky at THE CPAP STORE and to my surprise and delight Becky told me that the amount of $350 that I paid for my CPAP battery was the regular price, and apparently I did not see the Promotional price of $210. So, Becky gave me a refund of $140 to my credit card. This way I got this great quality battery with all cables and charger included for the fantastic Promotional price of $210.
Now, what other company would ever do this for a customer. Absolutely amazing and deeply appreciated. I could hardly believe how great this company treats their customers.
I will purchase from THE CPAP STORE again, that is for sure. Thank you so very much!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

FIRST PURCHASE AND I WILL BE BACK

I've been on CPAP for forty years. This business was recommended by my homecare nurse who also is a CPAP user. The pricing was the best I have encountered. I reside in Hamilton Ontario and my order arrived in 4 days. The ordering process, the price, the product and the fast delivery were all a *5*. I will continue to support this business.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with real quality

I purchased a full setup for my dreamstation 2, headgear elbow and cushion for a third of the price as my local sleep clinic and it was authentic ResMed airtight no leaks very easy company to deal with will definitely purchase again. In the past I have been buying knock off stuff online to save money and every time I do the elbows leak and I'm not getting a good sleep it is very refreshing to do with this company as they have 100% quality products

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent courteous customer service and fast shipping. Could use better packaging.

Shopping at The CPAP Store has been a great experience for me. I've been relying on them for a couple of years now for various CPAP supplies.

Their prices are a lot lower than some local resellers in Ottawa, sometimes less than half. And they're the exact products from reputable manufacturers. Their catalogue is very complete and I like that they sell other accessories.

I recently purchased a BiLevel CPAP machine from them. And they courteously sent an email before processing the order. They wanted to ensure that I was getting the right type of BiLevel CPAP machine by asking for documentation and confirming the type of machine I needed.

The shipment was fast; they shipped as soon as they got my confirmation. It took two business days to arrive in the mail, which was very quick. Their offices are in Canada, unlike other suppliers that claim to be Canadian but run their business from the US.

My only qualm is that they ship masks in a regular padded envelope rather than a box. These are very fragile. And the postmen tend to just squeeze the parcel into the mailbox, potentially damaging the product.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Order of CPAP masks

We ordered CPAP masks. Really good prices and very responsive customer service. Delivery was prompt as well - we are delighted customers!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I found a Canadian company to get my…

I found a Canadian company to get my CPAP supplies and was so excited to place my first order.
Great experience, product arrived very fast and was exactly the same as what I expected. Would and will definitely order from this Canadian company again.❤️

15 February 2026
Unprompted review
Rated 5 out of 5 stars

price was much better

The price was much better than what I have been enduring. The service was very fast and complete I will be using The CPAP Store again for my supplies.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Order of cpap

Easy ordering. Great pricing and fast shipping by Canada post

Thank you for an outlet company that gives a better and less costly for cpap.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

I needed a new C Pap mask

I needed a new C Pap mask, and as we all know, they are VERY pricey! I found one here, for probably as much as $50 less than everywhere else, plus I was able to buy some C Pap wipes, and soap and that put me at the $150 or more needed for free shipping, and I needed all these things anyway, and they were very reasonable priced! I am so impressed!! So easy, too, filled out the form, paid, and shipped to me all neatly packed and received !!

6 February 2026
Unprompted review

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